Tucker, GA · On-site
Customer Service Manager Job Purpose Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order ...
New
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Tucker, GA · On-site
Customer Service Manager Job Purpose Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order ...
New
Atlanta, GA · On-site
Customer Service Manager Job Purpose Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order ...
New
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Atlanta, GA · On-site
Customer Service Manager Job Purpose Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order ...
New
Powder Springs, GA · On-site
$33K - $50K/yr
Job Summary Customer Service Managers with The Cooper Agency are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer ...
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Powder Springs, GA · On-site
$33K - $50K/yr
Job Summary Customer Service Managers with The Cooper Agency are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer ...
Job Summary: Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists.
Job Summary: Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists.
Summary: Manages a team of customer service representatives by performing the following duties personally or through others while keeping the customers' needs the primary focus. The goal of a ...
Summary: Manages a team of customer service representatives by performing the following duties personally or through others while keeping the customers' needs the primary focus. The goal of a ...
Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability ...
Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability ...
... management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail ...
... management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail ...
Ensure the team meets it's goals and objectives through effective hiring, performance management, coaching and career development Develop, implement and maintain materials and programs ensuring ...
Ensure the team meets it's goals and objectives through effective hiring, performance management, coaching and career development Develop, implement and maintain materials and programs ensuring ...
Kennesaw, GA · On-site
$47K - $53K/yr
Proven background in delivering high quality customer service and resolving client issues effectively. * 3+ years' experience managing direct reports * Previous experience with heavy phone coverage.
Kennesaw, GA · On-site
$47K - $53K/yr
Proven background in delivering high quality customer service and resolving client issues effectively. * 3+ years' experience managing direct reports * Previous experience with heavy phone coverage.
$32 - $35.50/hr
Join Acento Real Estate Partners as a Service Manager! At Acento Real Estate Partners , we know ... Provide excellent customer service and communicate effectively with residents regarding service ...
New
$32 - $35.50/hr
Join Acento Real Estate Partners as a Service Manager! At Acento Real Estate Partners , we know ... Provide excellent customer service and communicate effectively with residents regarding service ...
New
Role Purpose As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability ...
Role Purpose As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability ...
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...
Atlanta, GA · On-site
$70K/yr
Role Purpose As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability ...
Atlanta, GA · On-site
$70K/yr
Role Purpose As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability ...
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner * Attend manager meetings and conduct service department meetings * Prepare and administer an annual ...
Tucker, GA · On-site
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
Tucker, GA · On-site
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
Acworth, GA · On-site
$30 - $32/hr
Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...
Acworth, GA · On-site
$30 - $32/hr
Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...
Tucker, GA · On-site
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
Tucker, GA · On-site
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...
Marietta, GA · On-site
$63K - $90K/yr
Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...
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Marietta, GA · On-site
$63K - $90K/yr
Demonstrating and coaching behaviors that ensure quality customer service * Training existing ... Managing fleet-related processes including vehicle maintenance and upkeep * Addressing escalated ...
$23.2K - $29.8K
5% of jobs
$29.8K - $36.4K
14% of jobs
$38.9K is the 25th percentile. Wages below this are outliers.
$36.4K - $43K
16% of jobs
The median wage is $48.9K / yr.
$43K - $49.5K
17% of jobs
$49.5K - $56.1K
12% of jobs
$56.1K - $62.7K
9% of jobs
$64.2K is the 75th percentile. Wages above this are outliers.
$62.7K - $69.3K
11% of jobs
$69.3K - $75.9K
6% of jobs
$75.9K - $82.5K
5% of jobs
$82.5K - $89.1K
2% of jobs
$89.1K - $95.6K
3% of jobs
$23.2K
$54.9K
$95.6K
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
8.0
Based on 23 frontline employees who took The Breakroom Quiz
88th of 435 rated food and drinks producers
Customer Service Manager
Job Purpose
Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order management and issue resolution. Develop, implement, and manage customer service policies and procedures that align with the company's goals and enhance the customer experience.
Essential Functions
• Manage customer service operations, serving as point person for issue escalation
• Oversee and manage the Customer Service team to ensure high-quality service delivery
• Develop and implement customer service policies and procedures, ensuring adherence by the Customer Service team
• Continually review processes to improve overall efficiencies within the department
• Stay up-to-date with industry trends and implement innovative customer service strategies
• Mentor Customer Service Supervisors on best practices and customer service techniques
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Analyze the root cause of issues impacting customers and implement solutions
• Keep management and sales teams advised of all issues
• Develop, track, analyze, and report on key performance metrics; provide feedback for improvement
• Ensure goals are met in customer service, including survey ratings
• Facilitate requests for technical service, complaints, inquiries, or general communication
• Handle escalated customer inquiries and complaints in a professional and timely manner
• Approve customer returns
• Assist with the sale of aged and excess inventory through bargain basement sales
• Work on a variety of assigned special projects as needed
• Support food safety program, quality standards, and legality of manufactured products
• Perform other job-related duties as assigned
Qualifications (Education, Experience, Competencies)
• Associate’s degree and/or 10+ years of customer service experience with 5+ years of experience as a manager in a fast-paced call center environment
• Experience in food manufacturing as well as retail and foodservice distribution channels preferred
• Proven leadership and training skills with the ability to develop, influence, and motivate a team
• Excellent communication and interpersonal skills with the ability to build and maintain relationships across all levels of the organization
• Advanced proficiency using SAP, CRM, and Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong knowledge of performance management methodologies and logistic functions in support of order management
• Demonstrated problem-solving ability with a continuous improvement mindset
• Ability to manage a fast-paced team environment, contributing to team development and performance to achieve organizational goals
• Proven organizational skills with the ability to plan time effectively, balance multiple priorities, and meet deadlines
• Ability to work beyond regularly scheduled hours and travel occasionally
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Food and drink manufacturing
1,001 - 5,000 Employees
Minneapolis, MN, US
2013
