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Customer Experience Associate Jobs in Powder Springs, GA

Hertz

Customer Service Associate

College Park, GA · On-site

$15/hr

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

AnywhereWorks

Be Seen First

Remote Client Experience Associate

Atlanta, GA · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... You will be taking customer calls, capturing incoming leads, taking orders, and scheduling ...

Miky's Beauty Supply

Customer Associate

Atlanta, GA · On-site

$11/hr

Retail & Beauty Supply Experience Required - Beauty Supply Sales, Cashier & Customer Service Associate Job Summary We are seeking dynamic, energetic, and customer-focused team members to join our ...

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Customer Experience Associate information

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How much do customer experience associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer experience associate in Powder Springs, GA is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.05 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
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Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $36,496 per year, or $17.5 per hour.

Client Experience Associate

Bill Good Marketing

Atlanta, GA • On-site

$45K - $54K/yr

Full-time

Medical, Retirement

Re-posted 3 days ago

Job description

Most client-facing roles ask you to answer phones and keep a calendar. This one asks you to own an experience. At finoBlue, the client relationship is the product, and this role is at the center of it. Think Ritz-Carlton, not a reception desk. If you've worked in hospitality, luxury retail, or private client services and you know what white-glove actually means in practice, we'd like to talk.
About finoBlue
finoBlue is an Atlanta-based wealth management firm that specializes in helping clients navigate the biggest financial transitions of their lives: selling a business, entering retirement, or managing a significant inheritance. The work is personal, the clients are high-touch, and the team is serious about what they do without taking themselves too seriously. It's a professional environment with a collaborative, people-first feel.
The Role
As Client Experience Associate, you are the first voice clients hear and the first face they see. You set the tone for every interaction, keep the advisory team prepared and on schedule, and make sure clients feel genuinely known and cared for at every touchpoint. This role does not cross into operations, compliance, or financial processing. It requires exceptional people instincts, strong organizational ability, and the kind of warmth that turns a routine appointment into a lasting impression.
What You'll Do
  • Serve as the first point of contact for all inbound calls, emails, and office visits. Answer and screen incoming calls, welcome every client to the office, and handle every interaction with professionalism and warmth so nothing falls through the cracks.
  • Own the client record. Keep Salesforce current with every contact and contact attempt, capture data from handwritten notes and dictations, and distribute team notes so everyone stays up to date on every relationship.
  • Keep the calendar running cleanly. Schedule and confirm all client meetings, prepare meeting agendas and binders, and make sure every client is ready and set up before their appointment starts.
  • Own the client appreciation program end to end. Send birthday letters and cards, holiday cards, handwritten thank-you notes, and etiquette messages at the right moments. Source and send "surprise and delight" gifts, coordinate milestone celebrations, and manage client referral gifts. The goal is for every client to feel genuinely known, not just serviced.
  • Plan, coordinate, and attend client events. You own 9 to 10 client social and education events per year from start to finish: vendors, logistics, timelines, and on-site execution. You also manage monthly client mailings and bulk outreach as part of the team's communication calendar.
  • Handle the administrative paperwork that keeps the firm organized and compliant. Gather signatures on LOAs, third-party authorization forms, and trusted contact documentation. Keep the compliance approvals file current and make sure marketing materials are submitted for approval before use.
  • Manage day-to-day office flow. Keep supplies stocked, handle incoming mail, maintain the resource library, keep printed marketing materials stocked, and coordinate any cleaning or maintenance needs. The office should always be client-ready.

What Success Looks Like
  • Clients feel known, not just serviced. They remember your name and look forward to hearing from you.
  • The advisory team walks into every meeting prepared because you made sure of it.
  • Events run smoothly because you anticipated what could go wrong before it did.
  • Anything that lands in your lane gets handled completely, on time, without having to be asked twice.

Requirements
Who You Are
  • You have real experience in a high-touch service environment: hospitality, luxury retail, private client services, or something comparable, and you know what exceptional actually looks like
  • You're genuinely warm with people, not performatively warm
  • You anticipate needs and act on them before anyone has to ask
  • You stay calm and professional under pressure; clients never see you sweat
  • You're organized down to the detail and you enjoy keeping things running well
  • You manage multiple priorities and timelines without losing track of any of them
  • You're comfortable with Microsoft Office and calendar management tools

Nice to Have
  • Prior experience in a financial advisory or wealth management setting
  • Event planning or corporate hospitality background
  • CRM familiarity

Benefits
What You Get
  • Base salary: $45,000 to $54,000 depending on experience
  • Full benefits package including healthcare and retirement plans
  • Hours: 8:30 AM to 5:00 PM with a 30-minute lunch break
  • In-office, Atlanta, GA

How to Apply
Submit your resume along with a brief note describing a time you went above and beyond to create an exceptional experience for someone. Applications without this note will not be considered.

Apply