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Customer Experience Manager Jobs in Decatur, GA (NOW HIRING)

Computacenter

Customer Experience Manager

Norcross, GA · On-site

About the role The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and delivers ...

Five Below

Customer Experience Manager

Marietta, GA

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Diventures

Customer Experience Lead

Alpharetta, GA

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

Diventures

Customer Experience Lead

Alpharetta, GA · On-site

$13 - $22/hr

The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present. The Customer Experience Lead has the same responsibilities of Customer ...

Window World

Customer Experience Specialist

Kennesaw, GA

$16.50 - $20.50/hr

This position reports to the Customer Service Manager and is not a remote position. Duties ... One year of Customer Service Experience preferred * Strong communication, both written and verbal

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

CRH

Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary ...

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

CRH

Customer Experience Specialist

Atlanta, GA · Hybrid

$17 - $21.50/hr

This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary ...

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Customer Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer experience manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Manager jobs in Decatur, GA? For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Manager jobs? Cities near Decatur, GA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you

Customer Experience Manager

Computacenter

Norcross, GA • On-site

Full-time

Posted 21 days ago

Computacenter rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

105th of 203 rated it services

Job description

About the role
The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and delivers product and supply chain engagements for our podium level customers. This role is accountable for ensuring customer engagement and satisfaction and is responsible for overseeing customer engagement and adhering to contract commitments to ensure customer satisfaction for a positive resolution and commercials. This role has the oversight and ownership of the overall customer experience within GTS.
Assigned to the company's leading podium accounts, the Customer Experience Manager leads the Technology Sourcing engagement and is accountable for the provision of complex technology sourcing services across all product lines. This role is responsible for service level agreement (SLA) compliance and manages this in accordance with the specific customer contract requirements.
This role is accountable for escalation management, resolving customer issues, ensuring SLAs are met, service and operational reviews, and management input into contractual change control process. A key part of the role is managing and liaising with customers regularly, as well as the multiple stakeholders across the business.
What you'll be doing
  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Embrace and support Computacenter's mission and core values.
  • Designs & implements contract-specific governance structures.
  • Responsible for oversight of the sales operations lifecycle including quality and accuracy of quoting, contract compliance, purchasing, procurement, invoicing, order fulfillment tracking,
    delivery, and collections.
  • Develops and maintains a partnership-based relationship with the resulting stakeholders on the customer side, as well as ISPs and compliance with regular interaction management of complex
    supply networks.
  • Understands the customer and their business, the relevant customer processes, their organization, and product portfolio as well as their goals and values.
  • Actively manages customer satisfaction, by monitoring KPIs for the proactive management of the contractually owed performance towards the customer, partner, and ISP.
  • Monitors SLAs to ensure they are met or exceeded.
  • Ensures that the agreed reporting system is set up and delivered to the relevant stakeholders.
  • Liaises with colleagues to ensure best practice and continual improvement in delivery of service to the business.
  • Is responsible for the adoption of Computacenter best practice and product related service offerings to ensure consistency of service.
  • Establishes productive internal relationships and networks with Computacenter teams and at Senior Management level to build and maintain strong customer relationships.
  • Initiates or actively participates in change management.
  • Occasional national or international travel to attend client sites or company training or meetings.

What you have
  • Legally eligible to work in the United States.
  • Bachelor's degree in business administration, Business Information Systems, Marketing, or other technology degree preferred.
  • 7+ years of experience in sales operations or administration.
  • Must have a high-level understanding of Computacenter products and services.
  • Solid understanding of the IT market, OEM's, vendors, and suppliers.
  • Experience in negotiating with customers and suppliers.
  • Able to travel for business nationally or internationally as required.
  • Successful track record of developing, managing, and maintaining customer relationships.
  • Experience using Saleforce.com or similar CRM tools is a plus.
  • Strong interactive skills who can demonstrate the ability to build and develop cross functional relationships at all levels.
  • Aware of the need to adapt personal style and approach to meet customer needs.
  • Ability to deal with ambiguity and build effective customer relationships.
  • Participate in collaborative forums across all functions within the organization to create the foundation for achieving strategic goals.
  • Skilled user of Microsoft applications: Word, Excel, PowerPoint, Outlook & other reporting tools
  • Strong written, verbal, and presentation skills

What you can expect
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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