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Customer Relationship Manager Jobs in Decatur, GA

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

Position Description The CRM Business Analyst (HubSpot & Analytics) is responsible for managing, optimizing, and analyzing Worldwide Electric Corporation's CRM platform to support data-driven ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES: CRM Administration Configure and maintain CRM settings, user profiles, workspaces, workflows ...

Strata Information Group

Slate CRM Consultant

Atlanta, GA · On-site +1

$90K - $125K/yr

Provide Slate CRM implementation services and general consulting such as training, functional consulting, troubleshooting, and technical support to a diverse community of higher education clients

M C Bank and Trust Co.

Relationship Manager

Atlanta, GA · On-site

Develop and deepen customer relationships through needs-based selling of products and services. * Focus on business development activities to expand the customer base and increase revenue. * Manage ...

Oxford Financial GRP

Relationship Manager

Atlanta, GA · On-site

Monitor and update the CRM, Salesforce, as appropriate * Determine Portfolio Summary Report template and delivery * Review client information on an annual basis to ensure accuracy Assign and ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Decatur, GA

Customer Relationship Manager information

See Decatur, GA salary details

$11

$26

$49

How much do customer relationship manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer relationship manager in Decatur, GA is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $30.53 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What are popular job titles related to Customer Relationship Manager jobs in Decatur, GA? For Customer Relationship Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Relationship Manager jobs in Decatur, GA look for? The top searched job categories for Customer Relationship Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Relationship Manager jobs? Cities near Decatur, GA with the most Customer Relationship Manager job openings:
Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,332 per year, or $26.1 per hour.
CRM Analyst

CRM Analyst

WorldWide Electric Corp

Atlanta, GA • Remote

Full-time

Re-posted 5 days ago

Job description

Position Description

The CRM Business Analyst (HubSpot & Analytics) is responsible for managing, optimizing, and analyzing Worldwide Electric Corporation's CRM platform to support data-driven decision-making across sales, marketing, and customer support functions. This role combines CRM administration, reporting development, and advanced analytics to transform CRM data into actionable business insights.

The ideal candidate is highly analytical, detail-oriented, and technically proficient in HubSpot administration. This individual will partner closely with cross-functional teams to ensure CRM processes are aligned with business objectives while maintaining strong data governance and system performance. The CRM Business Analyst will also play a key role in supporting users, improving reporting capabilities, and identifying opportunities to enhance revenue performance and operational efficiency.

Responsibilities may include, but are not limited to, the following:

HubSpot Administration & Governance

  • Administer the HubSpot platform: Manage users, permissions, configurations, and system settings to support operational needs.
  • Maintain data integrity: Implement data governance practices including deduplication, validation, and standardized data entry processes.
  • Manage CRM architecture: Maintain and optimize CRM objects, properties, pipelines, workflows, and automation processes.
  • Provide user support and troubleshooting: Serve as the primary internal contact for HubSpot-related questions, issues, and technical assistance.
  • Evaluate integrations and enhancements: Identify and implement new tools, integrations, and platform features to improve system capabilities.

2. CRM Reporting & Dashboard Development

  • Develop CRM reporting frameworks: Design and maintain advanced reports and dashboards to support sales, marketing, and leadership teams.
  • Standardize KPI tracking: Monitor metrics related to pipeline health, lead conversion, revenue generation, and customer retention.
  • Automate reporting processes: Build automated dashboards and recurring reports to improve visibility and reduce manual reporting tasks.
  • Provide executive insights: Deliver clear, data-driven summaries to support strategic planning and operational decisions.

3. Data Analytics & Business Insights

  • Conduct deep-dive performance analysis: Evaluate sales performance, customer behavior, and lifecycle trends to identify improvement opportunities.
  • Identify revenue optimization opportunities: Detect inefficiencies within the sales funnel and highlight areas for margin improvement.
  • Perform segmentation and trend analysis: Utilize cohort analysis and data modeling to uncover patterns and growth opportunities.
  • Translate data into business insights: Present findings in a clear and actionable format for leadership and operational teams.

4. CRM Optimization & Process Improvement

  • Act as the HubSpot subject matter expert: Maintain strong knowledge of platform capabilities and best practices.
  • Enhance CRM workflows: Collaborate with stakeholders to improve lead scoring, attribution tracking, and workflow automation.
  • Improve system usability: Continuously refine CRM processes to enhance user adoption and reporting accuracy.
  • Support training and adoption: Provide guidance and training to CRM users across departments to ensure consistent system usage.

5. Market Intelligence & Business Analysis

  • Integrate market and competitor insights: Incorporate competitive data and external intelligence into CRM reporting structures where applicable.
  • Analyze pricing and positioning: Evaluate competitor pricing trends, product positioning, and market penetration.
  • Support wholesale channel analysis: Analyze distributor and channel partner performance within the CRM ecosystem.
  • Assess customer profitability: Evaluate customer lifetime value, discount structures, and volume-based sales strategies.

6. Cross-Functional Collaboration

  • Partner with key departments: Work closely with Sales, Marketing, Finance, and Operations to align CRM reporting with business priorities.
  • Communicate complex insights clearly: Translate analytical findings into actionable recommendations for non-technical stakeholders.
  • Support leadership initiatives: Provide ad hoc analysis and reporting to assist with strategic decision-making.
  • Drive data-informed culture: Encourage adoption of CRM insights across the organization to improve decision-making and performance.

Qualifications

Required

  • Bachelor's degree in Business, Analytics, Finance, Computer Science, Marketing, or related field
  • 3+ years of experience in CRM analytics, business analysis, or sales operations
  • Hands-on experience administering HubSpot CRM (MarketingHub, SalesHub, ServiceHub, DataHub), including reporting and data management
  • Advanced proficiency in Microsoft Excel (pivot tables, formulas, and data analysis)

Preferred

  • Experience in wholesale, distribution, or B2B industrial environments
  • Familiarity with competitive intelligence tools and market research platforms
  • Experience using business intelligence tools such as Power BI, Tableau, or similar
  • Working knowledge of SQL or data extraction tools

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

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