Atlanta, GA · Hybrid
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary ...
Atlanta, GA · Hybrid
$17 - $21.50/hr
This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary ...
Atlanta, GA · On-site
$17 - $21.50/hr
Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... It will also be required to manage quotes and orders by processing and following-up on both as ...
Atlanta, GA · On-site
$17 - $21.50/hr
Customer Experience Specialist Infrastructure Products Group Atlanta, Georgia, United States Job ID ... It will also be required to manage quotes and orders by processing and following-up on both as ...
Atlanta, GA · On-site
$17.25 - $22.50/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
Atlanta, GA · On-site
$17.25 - $22.50/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
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Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Atlanta, GA · On-site
$85K - $95K/yr
The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Quick apply
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Dunwoody, GA · On-site
$17.75 - $23.25/hr
Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...
Atlanta, GA · On-site
$17.25 - $22.50/hr
You'll partner closely with leaders in Customer Experience, Sales, and Account Management, gaining valuable exposure to the business while helping drive strategic initiatives forward. Whether you're ...
Atlanta, GA · On-site
$17.25 - $22.50/hr
You'll partner closely with leaders in Customer Experience, Sales, and Account Management, gaining valuable exposure to the business while helping drive strategic initiatives forward. Whether you're ...
Atlanta, GA · On-site
$17.25 - $22.50/hr
Our core focus is delivering customized medication management solutions to support healthcare ... Customer Experience Coordinator Help Shape an Exceptional Customer Experience At Guardian Pharmacy ...
Atlanta, GA · On-site
$17.25 - $22.50/hr
Our core focus is delivering customized medication management solutions to support healthcare ... Customer Experience Coordinator Help Shape an Exceptional Customer Experience At Guardian Pharmacy ...
Customer Experience Supervisor | Sandy Springs, GA As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
Customer Experience Supervisor | Sandy Springs, GA As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
Customer Experience Supervisor Sandy Springs, GA As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
Customer Experience Supervisor Sandy Springs, GA As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm ...
$17.25 - $22.50/hr
Our core focus is delivering customized medication management solutions to support healthcare ... Customer Experience CoordinatorHelp Shape an Exceptional Customer Experience At Guardian Pharmacy ...
$17.25 - $22.50/hr
Our core focus is delivering customized medication management solutions to support healthcare ... Customer Experience CoordinatorHelp Shape an Exceptional Customer Experience At Guardian Pharmacy ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Customer Experience Representative The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing ...
Atlanta, GA · On-site +1
$15.50 - $21/hr
Customer Experience Representative The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing ...
Atlanta, GA · On-site
$15.50 - $21/hr
Customer Experience Representative The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing ...
Atlanta, GA · On-site
$15.50 - $21/hr
Customer Experience Representative The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing ...
Norcross, GA · On-site
$15 - $20.50/hr
The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day
Norcross, GA · On-site
$15 - $20.50/hr
The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day
$15 - $20.50/hr
The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day
$15 - $20.50/hr
The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day
Atlanta, GA · On-site
Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ... Define and own QXO's Customer Experience strategy, operating principles, and service standards
Atlanta, GA · On-site
Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ... Define and own QXO's Customer Experience strategy, operating principles, and service standards
$23.9K - $30.7K
5% of jobs
$30.7K - $37.5K
14% of jobs
$40.1K is the 25th percentile. Wages below this are outliers.
$37.5K - $44.3K
16% of jobs
The median wage is $50.4K / yr.
$44.3K - $51.1K
17% of jobs
$51.1K - $57.9K
12% of jobs
$57.9K - $64.7K
9% of jobs
$66.2K is the 75th percentile. Wages above this are outliers.
$64.7K - $71.4K
11% of jobs
$71.4K - $78.2K
6% of jobs
$78.2K - $85K
5% of jobs
$85K - $91.8K
2% of jobs
$91.8K - $98.6K
3% of jobs
$23.9K
$56.6K
$98.6K
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
The most popular types of Customer Experience jobs in Decatur, GA are:
For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
Cities near Decatur, GA with the most Customer Experience Manager job openings:
$17 - $21.50/hr
Full-time
Medical, Dental, Retirement
Re-posted 10 days ago
Job ID: 527072
Non-Exempt
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.
Job Location
This is a hybrid position based out of our corporate office in Atlanta, GA.
Job Responsibilities
Process and support customers’ orders and inquiries related to their dedicated market
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Inform customers of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering and sales
Create cases in NetSuite for customer issue resolution and product design
Basic understanding of processing EDI orders
Working with customers to create return authorizations
Job Requirements
2+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of excel
Detail-oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
Sourced by ZipRecruiter
CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Construction materials wholesalers
10,000+ Employees
New York, NY, US
