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Customer Experience Manager Jobs in Decatur, GA (NOW HIRING)

Compass Group

EXPERIENCE MANAGER

Atlanta, GA

$85K - $95K/yr

The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...

Compass Group

EXPERIENCE MANAGER

Atlanta, GA · On-site

$85K - $95K/yr

The Experience Manager will also serve as an experience architect, helping develop service ... food service, customer experience, culture, training, or employee engagement. * Demonstrated ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tjx

Customer Experience Supervisor

Atlanta, GA

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

You'll partner closely with leaders in Customer Experience, Sales, and Account Management, gaining valuable exposure to the business while helping drive strategic initiatives forward. Whether you're ...

Guardian Pharmacy

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Our core focus is delivering customized medication management solutions to support healthcare ... Customer Experience CoordinatorHelp Shape an Exceptional Customer Experience At Guardian Pharmacy ...

LIGHTERA

Customer Experience Representative

Norcross, GA · On-site

$15 - $20.50/hr

The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day

Lightera

Customer Experience Representative

Norcross, GA · On-site

$15 - $20.50/hr

The Customer Experience Representative is the first line of contact and will be responsible for ... Manage and process request for product returns * Make quick and sound decisions through the day

QXO

Director, Customer Experience

Atlanta, GA · On-site

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ... Define and own QXO's Customer Experience strategy, operating principles, and service standards

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Showing results 21-40

All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, GA

Customer Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or management roles. Developing skills in communication, problem-solving, and data analysis, as well as familiarity with customer feedback tools, can enhance prospects for this role.

What is the role of a customer experience manager?

A customer experience manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing initiatives to enhance the overall customer journey. They often collaborate with cross-functional teams and use tools like CRM software to monitor performance and identify areas for improvement.

How much does a customer experience manager earn?

The salary of a customer experience manager varies by industry and location but typically ranges from $60,000 to $120,000 annually. Factors such as experience, certifications, and company size can influence compensation levels.

What are the main challenges customer experience managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a customer experience manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.

Is a customer experience manager role stressful?

A customer experience manager role can be stressful due to the need to handle customer complaints, meet service goals, and manage team performance. The job often requires strong communication, problem-solving skills, and the ability to work under pressure, especially during high-demand periods or when addressing complex customer issues.
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Manager jobs in Decatur, GA? For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Manager jobs? Cities near Decatur, GA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

EXPERIENCE MANAGER

Compass Group

Atlanta, GA

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

344th of 488 rated business services

Job description

Salary: $85000 - $95000 / year

Other Forms of Compensation: bonus 

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

FLIK Hospitality Group is seeking a dynamic and highly visible Experience Manager to champion service excellence, associate engagement, recognition, and hospitality culture throughout FLIK.

This role serves as a regional ambassador for the FLIK experience, leading the implementation of initiatives that strengthen guest satisfaction, associate engagement, retention, and client relationships. Partnering closely with Operations, Marketing, People, Learning & Development, and Culture & Inclusion teams, the Experience Manager will drive the adoption of our service excellence program, facilitate training and culture programs, support engagement and recognition initiatives, and elevate hospitality experiences across all lines of business.

The Experience Manager will also serve as an experience architect, helping develop service standards, guest journey frameworks, and hospitality experiences across diverse environments ranging from bespoke luxury and concierge services to hotels, conference centers, lounges, catering, and foodservice operations.

This position reports to the Director of Experience, synK.

Key Responsibilities:

Service Excellence & Experience Design

  • Serve as the regional champion and subject matter expert for our service excellence program.
  • Drive the adoption and sustainability of service standards, hospitality best practices, and experience initiatives.
  • Develop, write, and enhance service standards, playbooks, and guest experience frameworks across multiple hospitality segments.
  • Design and implement hospitality experiences that align with client expectations, brand standards, and operational goals.
  • Conduct site visits, experience assessments, and coaching sessions to identify opportunities and drive continuous improvement.
  • Facilitate Annual Certification programs, onboarding, workshops, and service excellence training.

Culture, Engagement & Recognition

  • Champion a culture of kindness, hospitality, service excellence, and recognition across the region.
  • Drive adoption and engagement of the company's Rewards & Recognition Platform and Associate Engagement Platform.
  • Generate excitement and momentum around experience programs, training, certifications, and culture initiatives.
  • Inspire leaders and associates through facilitation, coaching, storytelling, and communication.
  • Partner with operational leaders to recognize associates and reinforce service excellence standards.
  • Analyze engagement feedback and trends to identify opportunities and improve the associate experience.

Communication, Marketing & Storytelling

  • Partner with Marketing and Operations teams to support culture, experience, and engagement initiatives.
  • Create compelling presentations, communications, and storytelling content that showcase service excellence, associate success, and business impact.
  • Deliver presentations, workshops, town halls, and recognition events for associates, clients, and leaders.
  • Present experience metrics, engagement insights, and program outcomes during business reviews and leadership meetings.

Project Leadership & Execution

  • Lead regional implementation of experience-related initiatives and programs.
  • Develop project plans, communication strategies, and execution roadmaps.
  • Track program effectiveness, analyze results, and recommend enhancements.
  • Collaborate cross-functionally to ensure alignment with organizational goals and priorities
Qualfications:
  • Bachelor's Degree preferred in Hospitality, Business, Marketing, Communications, Training & Development, or related field.
  • 5+ years of experience in hospitality, food service, customer experience, culture, training, or employee engagement.
  • Demonstrated success facilitating training programs and delivering presentations to diverse audiences.
  • Ability to build strong partnerships and influence stakeholders at all organizational levels.
  • Ability to travel up to 50% throughout the United States

Skills & Competencies

  • Passion for hospitality, service excellence, and culture.
  • Experience leading culture, service excellence, recognition, or engagement initiatives preferred
  • Ability to analyze data, identify trends, and translate insights into action preferred
  • Exceptional presentation, facilitation, and public speaking skills.
  • Strong storytelling, communication, and relationship-building abilities.
  • Ability to coach, influence, and develop leaders and frontline associates.
  • Strong project management, organization, and execution skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite, including PowerPoint and Excel.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1557911

Flik Hospitality Group 

JEANNE M LANE 

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