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Customer Experience Manager Jobs in Decatur, GA (NOW HIRING)

Stord, Inc.

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

STORD

Customer Experience Associate

Atlanta, GA · On-site

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Stord

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and ...

Tesla

Customer Experience Specialist

Kennesaw, GA · On-site

$16.50 - $20.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

Nourish

Customer Experience Associate

Atlanta, GA

$15.75 - $21.25/hr

Troubleshoot common technical issues and guide customers through account management, billing, and ... You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. Requirements What We Are Looking For * 2+ years in a customer support ...

Tjx

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, GA

Customer Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer experience manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Manager jobs in Decatur, GA? For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Manager jobs? Cities near Decatur, GA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Customer Experience Specialist

Customer Experience Specialist

Window World

Kennesaw, GA

$17/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Job description

Window World is the largest window replacement company in the United States. We are a family owned and operated business that generates over $63 Million dollars a year in sales. We are looking for highly motivated and energetic professionals to join our team. Window World offers growth potential within, providing an opportunity for a career, not just a job. Customer service specialist are responsible for communicating with current and potential customers, scheduling, and creating positive experiences for customers. We look to hire energetic, positive, and enjoyable individuals to join our team.*THIS IS NOT AS REMOTE POSITION*


Job Purpose:Provide excellentcustomer service by providing product and service information; resolving product and service problems;listening to customers needs or issues and providing helpful solutions to their problems. This position reports to the Customer Service Manager and is not a remote position.


Duties:

  • Provides outstanding customer service in the call center or front desk operations; Handles all inbound and outbound calls using proper phone etiquette
  • Attract potential customers when answering product and service questions; suggesting information about other products and services.
  • Maintain customer records by updating account information; maintains strict confidentiality of financial and sensitive information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.
  • Possess in-depth knowledge of all Window World products and services

Skills/Qualifications:

  • One year of Customer Service Experience preferred
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport buildingskills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Advanced troubleshooting skills
  • Computer literacy (Google - Gmail, Google Docs, and Google Sheets)
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • Preferred ability to speak multiple languages, especially those common among callers


Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • 401(k)
  • Retirement benefits or accounts
  • Gym memberships or discounts

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