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Customer Experience Manager Jobs in Decatur, GA (NOW HIRING)

TJX Companies

Customer Experience Supervisor

Atlanta, GA

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Tesla

Seasonal Customer Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

What to Expect At Tesla, our Customer Experience Specialists are at the heart of everything we do ... Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ...

CADY

Elite Customer Experience Rep

Alpharetta, GA

$15.50 - $21.25/hr

Under the direction of the Elite Experience Manager, the Elite Customer Experience Representative will be expected to provide outstanding customer service and resolution for Cady's Elite customers by ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

The Director, Customer Experience is accountable for designing, leading, and operating QXO ... Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ...

Saks OFF 5TH

Lead, Customer Experience

Atlanta, GA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

QXO

Director, Customer Experience

Atlanta, GA · On-site

Director, Customer Experience The Director, Customer Experience is accountable for designing ... Issue management and performance oversight * Own the enterprise case management model, with ...

QXO

Director, Customer Experience

Atlanta, GA

This role elevates customer experience from a reactive support function into a strategic ... Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ...

Tjx

Customer Experience Coordinator

Kennesaw, GA

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Aaron's

Customer Experience Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... The CER must be able to communicate with multiple departments, buyers, management, and retail store ...

Mashburn LLC

Associate, Customer Experience

Atlanta, GA · On-site

$14 - $19.25/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide ... manage out-of-stock refunds and exchanges as needed. * Policy Adherence : Follow brand policies and ...

Aaron's

Customer Experience Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... The CER must be able to communicate with multiple departments, buyers, management, and retail store ...

CADY

School Experience Manager

Alpharetta, GA · On-site

Monitor team performance using key metrics (e.g., customer satisfaction, scheduling accuracy ... Proven experience managing and developing a team to achieve high performance. * Project & Event ...

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Showing results 1-20

All JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, GA

Customer Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer experience manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Manager jobs in Decatur, GA? For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Manager jobs? Cities near Decatur, GA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you

Customer Experience Supervisor

W.W.Williams Company

Atlanta, GA

Full-time

Posted 10 days ago

Key responsibilities

  • Assist customers with setting service appointments and keep clients informed of the status of their vehicles in for service.

  • Open and close work orders in a timely manner.

  • Research vehicle recalls, services, and repair information using manufacturers' websites.

W.W. Williams rating

7.3

Company rating: 7.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

107th of 223 rated repair and maintenance companies

Job description

Customer Experience Supervisor Opportunity Summary:

Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties:

  • Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
  • Open and close work orders in a timely manner.
  • Research vehicle recalls, services, and repair information with manufacturers' websites.
  • Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Work Experience and Qualifications:

  • 3+ years' experience with heavy-duty dealership and/or diesel service environment.
  • Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
  • Strong written and verbal communication skills.
  • Strong customer service skills.
  • Computer and software skills including Microsoft Office Suite.

Employee Rewards and Benefits:

  • 8 Paid Holidays and 1 Paid Wellness Day
  • Paid Time Off
  • Employee Referral Bonus Program
  • Medical, Dental and Vision Insurance
  • 401k with a Company Match
  • Company Paid Training
  • Growth and Leadership Opportunities

About the Company:

W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. WilliamsCompanies have a broad portfolio of businesses located throughout the U.S. andMexico. The W.W. Williams Companies include CT Power and Guaranteed TruckService. W.W. Williams offers a full range of industry-leading products, whileproviding technical/mechanical service and repair, remanufacturing andwarehouse/supply chain management solutions to a varied customer base. Ourproducts and services include diesel engines, transmissions, heavy duty truckrepair, transport refrigeration, power generation and third-party supply chainlogistics services. Our customers include on-highway truck fleets, off-highwayequipment users, data centers, hospitals, Department of Defense OEMs, vehicleOEMs, U.S. Military and boat owners to name a few.

Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helpingour customers achieve maximum up time. From single trucking to cranes to fleetmanagement to power generators to military and commercial packaging - considerit done.

Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyonewho wears the W.W. Williams name - from service technicians to advisors tobusiness executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team withaccess to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands.

W.W.Williams is one of the nations largest sales and service networks ofindustrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationshipswith our customers.

Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment.

Competitivewages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP

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