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Customer Experience Manager Jobs in Decatur, GA (NOW HIRING)

QXO

Director, Customer Experience

Atlanta, GA · On-site

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ... Define and own QXO's Customer Experience strategy, operating principles, and service standards

Tjx

Customer Experience Coordinator

Kennesaw, GA · On-site

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

QXO

Director, Customer Experience

Atlanta, GA

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and ... Define and own QXO's Customer Experience strategy, operating principles, and service standards

Aaron's

Customer Experience Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... The CER must be able to communicate with multiple departments, buyers, management, and retail store ...

TJX Companies

Customer Experience Coordinator

Kennesaw, GA · On-site

$13 - $13.50/hr

Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide ... manage out-of-stock refunds and exchanges as needed. * Policy Adherence : Follow brand policies and ...

Aaron's

Customer Experience Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Job Title: Customer Experience Representative Job Family: BMUSA Customer Service FLSA Status ... The CER must be able to communicate with multiple departments, buyers, management, and retail store ...

Saks OFF 5TH

Lead, Customer Experience

Atlanta, GA · On-site

The Customer Experience Lead will hold their direct associate reports accountable using Connected ... managing the customer line * Ensure line leader is greeting and directing customers to the ...

Mashburn, LLC

Associate, Customer Experience

Atlanta, GA · On-site

$13.75 - $19/hr

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide ... manage out-of-stock refunds and exchanges as needed. * Policy Adherence : Follow brand policies and ...

CADY

Elite Customer Experience Rep

Alpharetta, GA

$15.50 - $21.25/hr

Under the direction of the Elite Experience Manager, the Elite Customer Experience Representative will be expected to provide outstanding customer service and resolution for Cady's Elite customers by ...

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All JobsCustomer Experience JobsCustomer Experience Manager JobsCustomer Experience Manager Jobs in Decatur, GA

Customer Experience Manager information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer experience manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for customer experience manager in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Decatur, GA? The most popular types of Customer Experience jobs in Decatur, GA are:
What are popular job titles related to Customer Experience Manager jobs in Decatur, GA? For Customer Experience Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Decatur, GA look for? The top searched job categories for Customer Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Experience Manager jobs? Cities near Decatur, GA with the most Customer Experience Manager job openings:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.
Customer Experience Representative

Customer Experience Representative

Assuranceamerica

Atlanta, GA

$15.50 - $21/hr

Full-time

Posted 5 hours ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Customer Experience Representative

The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.

This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.

This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.

About the ROLE

Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will:

  • Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
  • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
  • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
  • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
  • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
  • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
  • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

About YOU

  • You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.
  • You're confident making independent decisions by analyzing multiple data points and applying sound judgment.
  • You consistently demonstrate integrity, professionalism, and accountability in everything you do.
  • You collaborate well with others and contribute positively to a team-oriented culture.

Required

  • Bachelor's degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
  • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
  • Excellent PC skills.

Preferred

  • Bilingual (English-Spanish).
  • Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to navigate various departments of the organization's physical premises.

Apply