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Customer Care Supervisor Jobs in Decatur, GA (NOW HIRING)

Western Pest Services

CSR Lead

Marietta, GA · On-site

Customer Care Lead Join the Customer Care Center of an Industry Leading Wildlife Management Company ... Previous customer service and leadership or supervisory experience preferred * Strong coaching ...

United Site Services

Supervisor Field Ops

Conley, GA

$66K - $96K/yr

... technicians, customer care representatives, sales professionals, and functional experts. Each ... Supervises all Technicians * Work with the Operations Coordinator & Routers to coordinate routes ...

United Site Services

Supervisor Field Ops

Conley, GA · On-site

$66K - $96K/yr

... technicians, customer care representatives, sales professionals, and functional experts. Each ... Supervises all Technicians * Work with the Operations Coordinator & Routers to coordinate routes ...

United Site Services

Supervisor Field Ops

Alpharetta, GA · On-site

$66K - $96K/yr

... technicians, customer care representatives, sales professionals, and functional experts. Each ... Supervises all Technicians * Work with the Operations Coordinator & Routers to coordinate routes ...

New

United Site Services

Supervisor Field Ops

Alpharetta, GA · On-site

$66K - $96K/yr

... technicians, customer care representatives, sales professionals, and functional experts. Each ... Supervises all Technicians * Work with the Operations Coordinator & Routers to coordinate routes ...

HomeTeam Pest Defense

CSR Lead

Marietta, GA · On-site

Customer Care Lead Join the Customer Care Center of an Industry Leading Wildlife Management Company ... Previous customer service and leadership or supervisory experience preferred * Strong coaching ...

Critter Control

CSR Lead

Marietta, GA · On-site

Overview Join the Customer Care Center of an Industry Leading Wildlife Management Company! Founded ... Previous customer service and leadership or supervisory experience preferred * Strong coaching ...

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Showing results 21-40

All JobsCustomer Care Supervisor JobsCustomer Care Supervisor Jobs in Decatur, GA

Customer Care Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer care supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a customer care supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by customer care supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.

What are popular job titles related to Customer Care Supervisor jobs in Decatur, GA?

For Customer Care Supervisor jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Care Supervisor jobs in Decatur, GA look for?

The top searched job categories for Customer Care Supervisor jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Supervisor jobs?

Cities near Decatur, GA with the most Customer Care Supervisor job openings:

Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Customer Care Associate II (USABlueBook) - Atlanta, GA

HD Supply

Atlanta, GA • On-site

$14 - $19.25/hr

Full-time

Re-posted 11 days ago

HD Supply rating

7.8

Company rating: 7.8 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

144th of 419 rated retail wholesalers

Job description

Preferred Qualifications
• Previous customer service experience.
• Bilingual in English and Spanish.
Career Level Dimensions
Typical Training/Experience • HS Diploma or GED strongly preferred. Specialized skills training/certification may be
required. Generally 2-5 years of experience in area of responsibility.
Problem Complexity • Refers complex, unusual problems to supervisor.
Autonomy • Under general supervision, exercises some judgment in accordance with well-defined
policies, procedures, and techniques. Work typically involves regular review of output by
a senior coworker or supervisor.
Leadership • None.
Environmental Job Requirements
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare
occasions there may be a need to move or lift light articles.
• No travel required.
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions.
  • Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.
  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.
  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
  • Understands and supports compliance issues if required for assigned customer base.

Nature and Scope
  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.

Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • No travel required.

Education and Experience
  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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