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Customer Care Supervisor Jobs in Decatur, GA (NOW HIRING)

PetSuites

Customer Service Supervisor

Roswell, GA

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... care for their furry family members. At NVA Pet Resorts, our mission is simple: Create safe, fun ...

PetSuites

Customer Service Supervisor

Roswell, GA · On-site

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... care for their furry family members. At NVA Pet Resorts, our mission is simple: Create safe, fun ...

PetSuites

Customer Service Supervisor

Norcross, GA

$13.50 - $14.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... care for their furry family members. At NVA Pet Resorts, our mission is simple: Create safe, fun ...

PetSuites

Customer Service Supervisor

Norcross, GA · On-site

$13.50 - $14.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... care for their furry family members. At NVA Pet Resorts, our mission is simple: Create safe, fun ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

Tjx

Customer Experience Supervisor

Atlanta, GA

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

TJX Companies

Customer Experience Supervisor

Atlanta, GA · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid ...

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All JobsCustomer Care Supervisor JobsCustomer Care Supervisor Jobs in Decatur, GA

Customer Care Supervisor information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do customer care supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer care supervisor in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a customer care supervisor do?

A Customer Care Supervisor oversees the daily operations of a customer service team to ensure excellent service is provided to clients. They are responsible for managing staff, handling complex customer inquiries or complaints, and implementing procedures to improve customer satisfaction. Additionally, they often train new employees, monitor performance metrics, and provide feedback to help team members develop their skills.

What are some common challenges faced by customer care supervisors, and how can they be addressed?

Customer Care Supervisors often encounter challenges such as maintaining high team morale during periods of increased call volume, managing performance across diverse team members, and effectively resolving escalated customer issues. Addressing these challenges typically involves fostering open communication, providing ongoing training and support, and implementing efficient workflow processes. Supervisors frequently collaborate with other departments, such as quality assurance and training, to ensure consistent service quality and continuous improvement.

What are the key skills and qualifications needed to thrive as a customer care supervisor, and why are they important?

To thrive as a Customer Care Supervisor, you need experience in customer service, team leadership, and problem-solving, often backed by a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center systems, and performance management tools is typically required. Strong interpersonal skills, conflict resolution abilities, and effective communication set outstanding supervisors apart. These competencies are vital for ensuring high-quality customer interactions, motivating teams, and achieving service goals.

What are popular job titles related to Customer Care Supervisor jobs in Decatur, GA?

For Customer Care Supervisor jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Care Supervisor jobs in Decatur, GA look for?

The top searched job categories for Customer Care Supervisor jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Care Supervisor jobs?

Cities near Decatur, GA with the most Customer Care Supervisor job openings:

Customer Care Supervisor jobs near you
Infographic showing various Customer Care Supervisor job openings in Decatur, GA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,626 per year, or $27.2 per hour.

Customer Experience Supervisor

Serenity Mental Health Centers

Sandy Springs, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.

If you've ever wanted a career that truly makes a difference - one where your leadership directly impacts people's lives - Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect.

We don't hire for medical expertise - we hire for heart, drive, and leadership.
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else.

Customer Experience Supervisor | Sandy Springs, GA

As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You'll Do
  • Lead a high-performing team delivering concierge-level patient support
  • Coach with intention - accountability, honest feedback, personal growth
  • Handle escalations with empathy and solutions-first thinking
  • Use performance metrics to elevate team results and drive outcomes
  • Maintain world-class service standards that make a real difference for patients
What You Bring
  • 1+ year experience supervising customer service teams
  • Experience in a call center environment is a strong plus
  • Passion for helping people - patients and teammates
  • A track record of hitting goals and improving performance
  • Clear, confident communication and strong decision-making
  • Ability to stay cool under pressure and adapt quickly when needed
  • A results-driven mindset with a focus on continuous improvement
Why You'll Love Working Here
  • A culture built on excellence, growth, and genuine impact
  • Competitive pay based on experience
  • Serious career growth in a rapidly expanding organization
  • Premium benefits: We cover 90% of medical, dental & vision
  • 401(k) because your future matters
  • 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
  • Referral bonuses for bringing more talented people into our mission
Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives - especially when other options haven't worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.

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