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Apple Call Center Jobs in California (NOW HIRING)

AnswerNet

Call Center Agent Irwindale ECC

Pasadena, CA · On-site +1

$23.41 - $24.26/hr

Call Center Hours of Operation will be 8:00 AM - 5:00 PM Eastern time, Monday-Friday. Agents will ... Google Chrome, Microsoft Edge, Apple Safari 11, and Internet Explorer 11. Equal Opportunity ...

Apple

Facilities Manager

Culver City, CA · On-site

We develop and manage Apple's global real estate portfolio, lead capital construction projects ... and call-center services. Excellent communication and leadership skills, with experience working ...

Apple

Facilities Manager

Culver City, CA

$126K - $190K/yr

... and call-center services. Excellent communication and leadership skills, with experience working ... Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined ...

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Apple Call Center information

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How much do apple call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for apple call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in California?

For Apple Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in California look for?

The top searched job categories for Apple Call Center jobs in California are:

What cities in California are hiring for Apple Call Center jobs?

Cities in California with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Agent Irwindale ECC

Pasadena, CA • Remote

Energy Choice California
See more jobs at Energy Choice Californiaexternal

$24.26/hr

Full-time

Posted 16 days ago

Job description

Job Type: Full-Time – Work from Home
Hours: M-F 8:00 AM-5:00 PM EST
Salary: $23.41 to $24.26 Hourly

Company Information:

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.


Job Duties / Responsibilities / Essential Functions:

  • Answer inbound calls from CCA customers, including program questions and bill-related inquiries
  • Provide white-glove premier customer service using strong written and verbal communication
  • Be proficient in understanding and articulating the nuances of the assigned CCA Programs, develop understanding of billing and customer service complexities
  • Ensure that all required contractual and Service Level Agreements are met
  • Ensure program and billing knowledge of assigned CCA is continually up-to-date; provide expertise to customers and internal colleagues as requested
  • Work to consistently improve by implementing feedback from regular coaching sessions
  • Utilize group chat to ensure first call resolution, escalate critical issues to client quickly
  • Assist client with urgency, ensure accurate processes are followed, provide feedback
  • Practice high ethical standards; be accountable for data security, time, communication, statistics
  • Maintain effective working relationships with coworkers, clients, customers, and utilities
  • May be asked to handle Spanish Bilingual Calls

Required Knowledge / Skills / Abilities / Qualifications
· Strong customer service skills, diplomacy, and tact
· Organized and detail-oriented, analytical with data entry and written program information
· Strong verbal and written communication for logging calls and live chat
· Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts

Qualifications
· Education Level – High School Diploma Required, Associate’s Degree or above a plus
· Work Experience – 2 years, customer service experience preferred
· Bilingual is a plus (English/Spanish)


Salary & Operations

  • This position is at an hourly rate, starting at a training rate of $23.41 per hour and then at a Tier 2 rate of $24.26 per hour, with an opportunity for growth and advancement. Call Center Hours of Operation will be 8:00 AM – 5:00 PM Pacific time Monday-Friday. Agents will be full-time with a 5-day work week currently; however, hours are subject to change as per business needs. Note that training attendance is mandatory.
  • This is a work-from-home remote job whereby applicants must have a laptop or desktop (Windows 11, i5 CPU or equiv, 8 GB RAM, broadband internet (200 Mbps up/down). Note that access to high-speed internet is necessary; we do require that agents are hardwired by an Ethernet cable to their router/modem. The following browsers are supported for programs to be used: Google Chrome, Microsoft Edge, Internet Explorer 11. Should have a home office setup away from noise and distractions.