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Apple Call Center Jobs in California (NOW HIRING)

Apple

Facilities Manager

Culver City, CA · On-site

We develop and manage Apple's global real estate portfolio, lead capital construction projects ... and call-center services. Excellent communication and leadership skills, with experience working ...

Apple

Facilities Manager

Culver City, CA · On-site

$126K - $190K/yr

... and call-center services. Excellent communication and leadership skills, with experience working ... Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined ...

Socket.dev

Facilities Manager

Culver City, CA · On-site

$120 - $180/hr

We develop and manage Apple's global real estate portfolio, lead capital construction projects ... and call-center services. Excellent communication and leadership skills, with experience working ...

Apex Systems

Service Desk Analyst

Brisbane, CA · On-site

$24.75 - $33.75/hr

... call center-based Service Desk support. The role involves assisting end-users with remote tier 1 and 2 troubleshooting for MacOS, Windows, and Apple products, including computers, tablets, and phones.

krg technology inc

Hardware Support

Sunnyvale, CA · On-site

$25.25 - $34.50/hr

Image and install software on Apple, Windows, and Linux laptops/desktops ? Troubleshoot post ... Experience working in or supporting a call center or help desk environment ? MCP, A+ Certifications ...

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How much do apple call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for apple call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in California?

For Apple Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in California look for?

The top searched job categories for Apple Call Center jobs in California are:

What cities in California are hiring for Apple Call Center jobs?

Cities in California with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Facilities Manager

Apple

Culver City, CA • On-site

Full-time

Re-posted yesterday

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 683 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

In Places, we don't sit back and let things happen - we make things happen, and we do it in service to every Apple employee and customer. Our team is a diverse, nimble group responsible for Apple's retail stores and workplaces worldwide. We develop and manage Apple's global real estate portfolio, lead capital construction projects, deliver outstanding facilities and site services, and champion sustainability initiatives - including commute and renewable energy programs. Above all, we are committed to the health, safety, and experience of everyone who walks through our doors.
Description
We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team and oversee facilities maintenance for Apple retail stores across the AMR West region.
Minimum Qualifications
7+ years of experience in construction or facilities management, with a demonstrated focus on maintaining and delivering exceptional retail stores, workplaces, and/or critical environments.
Deep expertise in planning, scheduling, budgeting, resourcing, and executing technical services required to maintain and improve buildings - including mechanical, electrical, plumbing, controls, fire alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call-center services.
Excellent communication and leadership skills, with experience working across all levels of an organization and a proven ability to handle customer service challenges in a professional and constructive manner.
Demonstrated experience building and sustaining relationships with facility operations teams, utility companies, government agencies, architectural and design firms, and general contracting firms.
Must be centrally located near a major hub of assigned retail stores, with the ability to conduct on-site visits a minimum of twice per month.
Preferred Qualifications
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Construction Management, or an equivalent combination of formal education and experience is preferred.
Proven ability to partner with internal and external stakeholders to develop comprehensive Preventive Maintenance plans and the tools needed to monitor them effectively.
Strong judgment in balancing operational risk and investment, consistently pursuing the highest quality and design at the best value.
Ability to quickly diagnose and resolve maintenance issues, including experience prioritizing repairs and directing resources efficiently.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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