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Call Center Training Jobs (NOW HIRING)

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MCI Careers

Call Center Trainer

Wichita, KS

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team ... This role involves conducting comprehensive training for new contact center agents and ensuring the ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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How much do call center training jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for call center training in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

More about Call Center Training jobs
What cities are hiring for Call Center Training jobs? Cities with the most Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Call Center Training jobs? States with the most job openings for Call Center Training jobs include:
What job categories do people searching Call Center Training jobs look for? The top searched job categories for Call Center Training jobs are:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Call Center Training Specialist

Call Center Training Specialist

Monument Health

Rapid City, SD • On-site

$22.63 - $28.29/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

691st of 877 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
40
Starting Pay Rate Range
$22.63 - $28.29
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
*Supportive work culture
*Medical, Vision and Dental Coverage
*Retirement Plans, Health Savings Account, and Flexible Spending Account
*Instant pay is available for qualifying positions
*Paid Time Off Accrual Bank
*Opportunities for growth and advancement
*Tuition assistance/reimbursement
*Excellent pay differentials on qualifying positions
*Flexible scheduling
Job Description
Essential Functions:

  • Design and deliver new hire training and ongoing development programs for call center staff.
  • Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication.
  • Conduct quality audits of calls and provide coaching to improve performance.
  • Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies.
  • Track performance metrics and adjust training programs to address gaps.
  • Collaborate with supervisors and managers to align training with organizational goals.
  • Support staff motivation and professional growth through mentoring and feedback.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience
Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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