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Call Center Training Jobs (NOW HIRING)

eClerx

Call Center Trainer

Fayetteville, NC

$15.50/hr

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

eClercx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal ...

RemX

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Call Center Member Service Representative (Hybrid)

Warminster, PA · On-site

$22/hr

Training Program (First 90 Days) The training will be a mix of in‐person and hybrid , depending on the phase: Breakdown: * 30 days with the trainer (in-person & remote) * 30 days of call center ...

MCI Careers

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MCI Careers

Call Center Training Instructor

Iowa City, IA

$49K - $65K/yr

Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

He/she will assist in the oversight of the Call Center Operations ensuring contract compliance ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

MV Transportation

Call Center Trainer

Kent, WA · On-site

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with ... training needs. * Monitor random calls to improve quality. * Minimize errors and track performance.

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Call Center Training information

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How much do call center training jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center training in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income may involve handling high call volumes, working flexible hours, and utilizing skills in sales or customer service, with some roles offering commission or bonus structures to increase earnings.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What training is needed for a call center?

Call center training typically includes customer service skills, communication techniques, product or service knowledge, and familiarity with call center software. Training programs often involve classroom instruction, role-playing, and ongoing coaching to ensure agents can handle inquiries efficiently and professionally.

Can I work at a call center with no experience?

Call center jobs often do not require prior experience, as employers typically provide training on customer service skills, phone systems, and company policies. Basic communication skills, a positive attitude, and the ability to handle customer inquiries are usually sufficient to start. Some positions may prefer or require a high school diploma or equivalent, but many entry-level roles are open to beginners.

What job makes $10,000 a month without a degree?

In call center training roles, earning $10,000 a month typically requires advanced experience, specialized skills, or management positions, which are uncommon without a degree. Most entry-level call center jobs pay significantly less, but higher-paying roles such as team leaders or trainers may reach that level with extensive experience and proven performance.
More about Call Center Training jobs
What cities are hiring for Call Center Training jobs? Cities with the most Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Call Center Training jobs? States with the most job openings for Call Center Training jobs include:
What job categories do people searching Call Center Training jobs look for? The top searched job categories for Call Center Training jobs are:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer

eClerx

Fayetteville, NC

$15.50/hr

Full-time

Posted 9 days ago

Job description

Job Description

We are seeking an experienced and enthusiastic Call Center Trainer to join our team. This role is responsible for developing, delivering, and evaluating training programs that equip our call center agents with the skills needed to provide exceptional customer service. The ideal candidate will have strong communication skills, a passion for coaching, and experience working in fast-paced call center environments.

Key Responsibilities

  • Facilitate and provide training for call center agents, including systems training, customer service skills, policies, and procedures.
  • Conduct ongoing training sessions, refresher courses, and performance improvement workshops.
  • Develop and update training materials, including manuals, presentations, job aids, and e-learning modules.
  • Assess training effectiveness through evaluations, performance metrics, and feedback; recommend improvements as needed.
  • Partner with call center leadership to identify skill gaps and implement targeted coaching plans.
  • Monitor agent performance during nesting/simulation periods and provide hands-on support.
  • Maintain accurate training records and reports.
  • Stay current on product updates, process changes, and industry best practices.
  • Support quality assurance initiatives by aligning training with performance standards.

Qualifications

  • High school diploma or equivalent required
  • 2+ years of experience in a call center training, quality assurance, or supervisory role.
  • Strong presentation, facilitation, and communication skills.
  • Ability to adjust training methods to accommodate various learning styles.
  • Proficiency with call center systems, CRM platforms, and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple training classes or projects simultaneously.

Work Location - This is an in-office position (No remote or work-at-home positions available for this role). You will be required to complete training and continue to work in office premises located at eClerx, 235 North McPherson Church Road, Fayetteville, NC 28303.

Compensation/Pay:

Starting salary- $15.50/hr. 

Joining Bonus- $200 (Payable in the first check after 60th day of employment)- Employee should be active on the date of paycheck. 

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