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Call Center Training Jobs in Atlanta, GA (NOW HIRING)

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Training Support & Administration · Assist with updates to training materials, job aids, and ... a call center, customer service, operations, or related environment. · 1+ year in training ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Participate in training and continuous improvement initiatives. Required Qualifications * High ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.50/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.50/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Training To get started quickly, click the link below to learn more about our company. Company ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment ...

Intralot

Call Center Operator

Duluth, GA · On-site

Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment ...

AnswerMTI

Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center AgentCompany: AMTI l Location: Atlanta, GA (In-Office)Pay: $16/hr l Hours ... No experience needed as we provide fully paid, hands-on training. What You'll Do:Handle incoming ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... training and development programs - Positive and supportive work environment AYS Inc is an equal ...

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All JobsCall Center Training JobsCall Center Training Jobs in Atlanta, GA

Call Center Training information

See Atlanta, GA salary details

$13

$23

$34

How much do call center training jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center training in Atlanta, GA is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.43 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are the most commonly searched types of Call Center Training jobs in Atlanta, GA?

The most popular types of Call Center Training jobs in Atlanta, GA are:

What are popular job titles related to Call Center Training jobs in Atlanta, GA?

For Call Center Training jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Atlanta, GA look for?

The top searched job categories for Call Center Training jobs in Atlanta, GA are:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Atlanta, GA as of August 2026, with employment types broken down into 81% Full Time, 9% Part Time, 5% Temporary, and 5% Contract. Highlights an 81% In-person, 3% Hybrid, and 16% Remote job distribution, with an average salary of $49,481 per year, or $23.8 per hour.

Call Center Trainer - WI

Verida Inc

Villa Rica, GA • On-site

Contractor

Re-posted 6 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


LOCATION:ON-SITE IN WI 

POSITION CONTINGENT UPON AWARD OF CONTRACT


Position Summary

The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.

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Key Responsibilities

Training Delivery

· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.

· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.

· Deliver refresher training, upskilling sessions, and process update training.

· Support nesting and transition employees into production environments.

· Foster an engaging, professional, and positive learning environment.

Coaching & Support

· Monitor trainee progress and provide coaching and feedback.

· Observe calls and workflows to identify development opportunities.

· Partner with supervisors and quality teams to address performance gaps.


Training Support & Administration

· Assist with updates to training materials, job aids, and reference guides.

· Administer quizzes, knowledge checks, and readiness assessments.

· Track attendance, completion rates, and trainee progress.

· Provide written feedback and readiness updates to leadership.

· Perform other duties as assigned.

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Qualifications

Required Experience

· 2+ years in a call center, customer service, operations, or related environment.

· 1+ year in training, coaching, mentoring, team leadership, or facilitation.

· Experience in a fast-paced, customer-focused environment preferred.

Skills & Competencies

· Strong presentation and facilitation skills.

· Ability to explain processes clearly to different learning styles.

· Strong organizational, time management, and problem-solving skills.

· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

· Positive attitude, professionalism, and adaptability.

Education

· High school diploma or equivalent required.

· Associate’s or Bachelor's degree preferred.

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Preferred Qualifications

· Onboarding or coaching experience.

· Metric-driven call center experience.

· Bilingual skills are a plus.

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Work Environment / Additional Requirements

· Flexible schedules, including evenings/weekends as needed.

· Up to 50% of travel 

· Ability to lead training sessions for extended periods.


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