ZipRecruiter

Log In

1

Call Center Training Jobs in Arizona (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Sun,Mon,Tues,Wed,Thurs; 5:30 PM - 2:00 AM Training Hours: Mon - Fri; 8 AM - 5 PM (4 weeks) Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Conducts department training as needed. * Carries out all responsibilities in an honest, ethical, and professional manner. * Provides day-to-day direction and guidance to call center representatives.

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

Conducts department training as needed. * Carries out all responsibilities in an honest, ethical, and professional manner. * Provides day-to-day direction and guidance to call center representatives.

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

Conducts department training as needed. * Carries out all responsibilities in an honest, ethical, and professional manner. * Provides day-to-day direction and guidance to call center representatives.

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

Swift Transportation

Call Center Specialist

Phoenix, AZ · On-site

$21/hr

... Call Center Specialist: * 401(K) * Overtime Eligible * Medical, Dental, Vision, Disability ... Continual hands-on training Accelerate your Career! Our Breakdown Specialist is responsible for ...

UHS

Call Center Lead Specialist

Tempe, AZ · On-site

$16.25 - $20.50/hr

Training of new call center staff and completing end of shift reports. Assists with interviewing of potential Call Center Specialist candidates. * Dispatches clinician to caller location. Coordinates ...

next page

Showing results 1-20

All JobsCall Center Training JobsCall Center Training Jobs in Arizona

Call Center Training information

See Arizona salary details

$12

$23

$33

How much do call center training jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center training in Arizona is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are the most commonly searched types of Call Center Training jobs in Arizona? The most popular types of Call Center Training jobs in Arizona are:
What are popular job titles related to Call Center Training jobs in Arizona? For Call Center Training jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in Arizona look for? The top searched job categories for Call Center Training jobs in Arizona are:
What cities in Arizona are hiring for Call Center Training jobs? Cities in Arizona with the most Call Center Training job openings:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 16% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,949 per year, or $23.1 per hour.
Call Center Representative - Mesa Call Center

Call Center Representative - Mesa Call Center

MDS Communications

Mesa, AZ

$16.15 - $17.65/hr

Full-time

Medical, PTO

Posted 28 days ago

Job description

Job DetailsLevel: EntryJob Location: AZ - Mesa, AZ 85210Education Level: Not SpecifiedSalary Range: $16. 15 - $17. 65 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$16.15 -$17.65 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to transition to working from home after you have established yourself in the call center.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.
Qualifications

Apply