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Call Center Training Jobs in Gilbert, AZ (NOW HIRING)

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

Sun,Mon,Tues,Wed,Thurs; 5:30 PM - 2:00 AM Training Hours: Mon - Fri; 8 AM - 5 PM (4 weeks) Fraud ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Training is provided! Do you enjoy helping people? Do you want to start on the path to your career ... Previous sales or call center experience is a plus, but not required * Valid driver's license What ...

MDS Communications

Call Center Associate

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

MDS Communications

Call Center Agent

Mesa, AZ

$16.15 - $17.65/hr

Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ... the call center. The opportunity to advance to management positions, Inbound Donor Services ...

Fortuity

Bilingual Call Center Supervisor

Phoenix, AZ · On-site

$50K - $60K/yr

Call Center Operations Supervisor Bilingual English/Spanish At Fortuity we believe in our people ... Participate in and support onboarding activities and client-led training and certification programs

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Call Center Training information

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$13

$24

$36

How much do call center training jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center training in Gilbert, AZ is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.35 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are popular job titles related to Call Center Training jobs in Gilbert, AZ?

For Call Center Training jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Gilbert, AZ look for?

The top searched job categories for Call Center Training jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Call Center Training jobs?

Cities near Gilbert, AZ with the most Call Center Training job openings:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,302 per year, or $24.7 per hour.

Call Center Supervisor

Pinnacle Fertility Inc.

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Call Center Supervisor is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Call Center Supervisor position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Call Center Supervisor to join our dedicated team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time position onsite position.  

Responsibilities:

  • Lead and manage both domestic and international call center teams to ensure alignment with company goals and service standards.
  • Monitor performance, coach agents, and conduct regular quality audits for continuous improvement.
  • Track KPIs and manage reporting, ensuring targets are met and customer satisfaction remains high.
  • Oversee script development, agent training, and ongoing coaching to enhance customer interactions and drive conversions.
  • Act as the main escalation contact, resolving issues and maintaining compliance with data privacy laws and company guidelines.
  • Coordinate across time zones for seamless operations and collaborate with internal teams for consistent messaging and solutions.

Requirements:

  • 5+ years of experience in a call center environment required
  • 2+ years in a supervisory role, preferably in customer or patient-facing support required
  • 1 year of healthcare experience preferred
  • Strong problem-solving skills, calm under pressure, with a focus on patient satisfaction.
  • Proven leadership skills in team development, mentoring, and performance management.
  • Familiarity with call center technology and tools preferred

Compensation & Benefits:

  • Salary: Final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

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