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Call Center Training Jobs in Georgia (NOW HIRING)

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Training Support & Administration · Assist with updates to training materials, job aids, and ... a call center, customer service, operations, or related environment. · 1+ year in training ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA · On-site

$13.50 - $17.75/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

Beaver Toyota of Cumming

Call Center Agent

Cumming, GA

$13.50 - $17.50/hr

Ongoing training and mentorship e. Access to full gym and a personal trainer 3 days per week f ... Call center or customer service experience is a plus (but not required) * Strong verbal and written ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

Collaborate with departments such as QA, Training, IT, and Recruiting. * Implement and audit ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

Collaborate with departments such as QA, Training, IT, and Recruiting. * Implement and audit ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

Collaborate with departments such as QA, Training, IT, and Recruiting. * Implement and audit ... Familiarity with call center tools and technologies for KPI and SLA management. * Effective ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound ... Training To get started quickly, click the link below to learn more about our company. #J-18808 ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Manage workforce scheduling activities, including employee training and retraining, vacations ... Partner with the Call Center Manager to analyze call volume, workload trends, and operational ...

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How much do call center training jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call center training in Georgia is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are the most commonly searched types of Call Center Training jobs in Georgia? The most popular types of Call Center Training jobs in Georgia are:
What are popular job titles related to Call Center Training jobs in Georgia? For Call Center Training jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in Georgia look for? The top searched job categories for Call Center Training jobs in Georgia are:
What cities in Georgia are hiring for Call Center Training jobs? Cities in Georgia with the most Call Center Training job openings:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,446 per year, or $20.9 per hour.
Call Center Trainer - WI

Call Center Trainer - WI

Verida Inc

Villa Rica, GA • On-site

Contractor

Posted 4 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


LOCATION:ON-SITE IN WI

POSITION CONTINGENT UPON AWARD OF CONTRACT


Position Summary

The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.

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Key Responsibilities

Training Delivery

· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.

· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.

· Deliver refresher training, upskilling sessions, and process update training.

· Support nesting and transition employees into production environments.

· Foster an engaging, professional, and positive learning environment.

Coaching & Support

· Monitor trainee progress and provide coaching and feedback.

· Observe calls and workflows to identify development opportunities.

· Partner with supervisors and quality teams to address performance gaps.


Training Support & Administration

· Assist with updates to training materials, job aids, and reference guides.

· Administer quizzes, knowledge checks, and readiness assessments.

· Track attendance, completion rates, and trainee progress.

· Provide written feedback and readiness updates to leadership.

· Perform other duties as assigned.

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Qualifications

Required Experience

· 2+ years in a call center, customer service, operations, or related environment.

· 1+ year in training, coaching, mentoring, team leadership, or facilitation.

· Experience in a fast-paced, customer-focused environment preferred.

Skills & Competencies

· Strong presentation and facilitation skills.

· Ability to explain processes clearly to different learning styles.

· Strong organizational, time management, and problem-solving skills.

· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

· Positive attitude, professionalism, and adaptability.

Education

· High school diploma or equivalent required.

· Associate’s or Bachelor's degree preferred.

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Preferred Qualifications

· Onboarding or coaching experience.

· Metric-driven call center experience.

· Bilingual skills are a plus.

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Work Environment / Additional Requirements

· Flexible schedules, including evenings/weekends as needed.

· Up to 50% of travel

· Ability to lead training sessions for extended periods.


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What Verida employees say

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Benefits

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