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Call Center Training Jobs in Baltimore, MD (NOW HIRING)

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

De-escalation training or experience managing difficult conversations. Why You'll Love Working Here ... As a Call Center Specialist, you'll have the opportunity to: * Make a meaningful impact every day ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... This position requires 7 weeks of paid training. Agents must provide their own computer/laptop ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... This position requires 7 weeks of paid training. Agents must provide their own computer/laptop ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... This position requires 7 weeks of paid training. Agents must provide their own computer/laptop ...

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Call Center Training information

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How much do call center training jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call center training in Baltimore, MD is $24.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.25 per hour, depending on experience, location, and employer.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What are popular job titles related to Call Center Training jobs in Baltimore, MD?

For Call Center Training jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Baltimore, MD look for?

The top searched job categories for Call Center Training jobs in Baltimore, MD are:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,517 per year, or $24.8 per hour.

Call Center Operator

Ellicott City, MD • On-site

Preferred Dental, LLC
See more jobs at Preferred Dental, LLCexternal

$17 - $18/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

Call Center Representative

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.

Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Wellness programs
  • 4-day work week
  • Business, sales, and communications training

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Speak clearly to customers.
  • Communicate in writing with excellent grammar, punctuation, and spelling
  • Provide good customer service.
  • Answer questions about company services.
  • Handle problems that may arise when dealing with patients and non-patients.
  • Communicate with patients and resolve their problems or complaints.
  • Take notes of customer service calls.
  • Explain the different policies to customers.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Dental care coverage
  • Employee discount
  • Paid time off
  • Paid training

Schedule:

  • Monday, Tuesday, Thursday, Friday as per office hours of the office

Supplemental pay types:

  • Bonus pay

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