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Call Center Training Jobs in Michigan (NOW HIRING)

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Paid Training * Careers Advancement Opportunities * Competitive Compensation * Year-Round Work

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our ... Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning ... Paid training and ongoing coaching * Career advancement opportunities * Supportive team environment

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$11

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How much do call center training jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call center training in Michigan is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Center Trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

What is a Call Center Training job?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Call Center Training position, and why are they important?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

What are the most commonly searched types of Call Center Training jobs in Michigan? The most popular types of Call Center Training jobs in Michigan are:
What are popular job titles related to Call Center Training jobs in Michigan? For Call Center Training jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Training jobs in Michigan look for? The top searched job categories for Call Center Training jobs in Michigan are:
What cities in Michigan are hiring for Call Center Training jobs? Cities in Michigan with the most Call Center Training job openings:
Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,846 per year, or $21.6 per hour.

Call Center Manager

REGIONAL MEDICAL IMAGING, P.C.

Flint, MI • On-site

Full-time

Posted 19 days ago

Job description


SUMMARY

The Call Center Manager is responsible for managing and supervising RMI’s call center to ensure customers and potential customers receive fast, courteous, and accurate service through various communication channels, including phone, online, SMS, and other electronic means. This role involves driving call center workflow to meet customer experience needs, utilizing strong call center system knowledge, and workforce management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following, other duties may be assigned.

  • Staff Training and Development:
    1. Implement training programs to ensure the highest standards in customer care.
    2. Oversee staff redirection and development plans.
  • Call Center Operations:
    1. Monitor and improve call center operations by tracking system performance, identifying and resolving issues, and managing system and process improvements.
    2. Utilize AI and other technologies to optimize call center results, reduce waste, and focus labor costs effectively.
    3. Balance workloads and manage workflows to maintain efficiency and prevent downstream issues.
  • Performance Monitoring:
    1. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
    2. Analyze phone data to structure and adjust staffing and scheduling.
    3. Oversee call monitoring for coaching and development purposes.
  • Collaboration and Leadership:
    1. Work with Team Leads and Upper Management to prioritize tasks and maintain consistency in call center operations.
    2. Plan and facilitate informational and motivational meetings to create a unified and forward-moving team.
    3. Exhibit strong leadership and conflict resolution skills to maintain a positive and professional work environment.
  • Customer Experience
    1. Manage call center workflow to meet evolving customer experience requirements.
    2. Efficiently create a successful customer experience through various communication channels while ensuring all customer needs are met.
  • Quality and Process Improvement:
    1. Identify and implement actions to improve departmental operating methods and procedures.
    2. Apply customer service techniques and process improvement technologies to enhance productivity.
  • Other Duties:
    1. Perform other duties as assigned.
    2. Support the mission, vision, and values of the corporation.
  • SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

  • 5-10 years of previous experience as a call center supervisor or manager.
  • Experience with Five9 or Abbadox is a plus.
  • Background in radiology or medical fields is a plus but not required.


EDUCATION/CERTIFICATION

  • Minimum of a High School Diploma or GED.
  • Associate's or Bachelor's Degree in Business Administration, Communications, Management, or a related field preferred.
  • Relevant certifications in customer service, call center management, or workforce management are a plus.


SKILLS

  • Strong call center system knowledge and workforce management skills.
  • Ability to set and improve KPIs, track and improve process productivity, and manage phone scripting.
  • Ability to optimize results using AI and other logical methods.
  • Steady leadership with the ability to respond quickly and effectively.


ADDITIONAL INFORMATION

  • This position requires a proactive approach to problem-solving and a commitment to continuous improvement.
  • The ideal candidate will have excellent communication skills and the ability to work well under pressure.
  • The role may require occasional travel for training and professional development purposes.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


Monday-Friday 8:00 am - 5:00 pm
Full-time; Exempt