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Call Center Supervisor Jobs in Michigan (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Summary of Position The Supervisor directs the activities of the Customer Service Representatives ... Monitors individual, team and call center results to identify and act on both positive and negative ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI · On-site

$15 - $19/hr

Work closely with the call center supervisor and contemporaries to align lead generation strategies.Have a can-do attitude, ready to tackle a fast-paced, fun environment.Together, let's take our lead ...

Bathworks Inc

ReBath - Call Center Agent

Rochester, MI

$15 - $19/hr

Work closely with the call center supervisor and contemporaries to align lead generation strategies. * Have a can-do attitude, ready to tackle a fast-paced, fun environment. * Together, let's take ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field ... Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and ... Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Michigan

Call Center Supervisor information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do call center supervisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center supervisor in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Michigan?

The most popular types of Call Center Supervisor jobs in Michigan are:

What are popular job titles related to Call Center Supervisor jobs in Michigan?

For Call Center Supervisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Michigan look for?

The top searched job categories for Call Center Supervisor jobs in Michigan are:

What cities in Michigan are hiring for Call Center Supervisor jobs?

Cities in Michigan with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in MI?

For Call Center Supervisor jobs in MI, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,637 per year, or $26.7 per hour.

Call Center Supervisor

YOUNGWILLIAMS INC

Livonia, MI • On-site

$23/hr

Full-time

Posted 16 days ago

Job description

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements
  • Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service.
  • Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service.
  • Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination.
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals.
  • Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness.
  • Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record.
  • Assists the Sr. Operations Manager with daily operations.
  • Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner.
  • Writes and administers performance reviews for skills improvements.
  • Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions.
  • Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals.
  • Proficient in Call Center Policy, state & Court computer systems
  • Provides accurate information to inquiring parties and other agency staff.
  • Ensures the confidentiality of all information while performing work tasks.
  • Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues.
  • Actively assists with taking calls.
  • Regular and timely attendance
  • Other duties as assigned
Required Education

Equivalent to an Associate’s degree from a college or vocational training institute in a relevant field.

Required Experience
  • 1 year of call center supervision is strongly preferred.
  • 1 year of work experience administering child support enforcement or related community service programs preferred.

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