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Call Center Supervisor Jobs in Michigan (NOW HIRING)

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Escalate complex issues to supervisors or appropriate departments * Meet performance targets such ... Previous call center or customer service experience is a MUST Preferred Qualities: * Patience and ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Alphabe Insight

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience ...

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Michigan

Call Center Supervisor information

See Michigan salary details

$25.7K

$55.6K

$95.4K

How much do call center supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center supervisor in Michigan is $55,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.
What are the most commonly searched types of Call Center Supervisor jobs in Michigan? The most popular types of Call Center Supervisor jobs in Michigan are:
What are popular job titles related to Call Center Supervisor jobs in Michigan? For Call Center Supervisor jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Michigan look for? The top searched job categories for Call Center Supervisor jobs in Michigan are:
What cities in Michigan are hiring for Call Center Supervisor jobs? Cities in Michigan with the most Call Center Supervisor job openings:
What are popular job titles related to Call Center Supervisor jobs in MI? For Call Center Supervisor jobs in MI, the most frequently searched job titles are:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $55,637 per year, or $26.7 per hour.

Confirmation Call Center Manager

Bath Planet

Grand Rapids, MI • On-site

$55K - $75K/yr

Full-time

Dental, PTO

Re-posted 7 days ago

Job description

Confirmation Call Center Manager

Company: Bath Planet & Home Pro MI

Location: Grand Rapids, MI and surrounding areas

Job Type: Full-Time

Compensation: $55,000–$75,000 annually

Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development

About the Role

As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.

Responsibilities
  • Manage the daily operations of the Confirmation Call Center.
  • Hire, train, coach, and develop Call Center Representatives.
  • Schedule and confirm appointments with homeowners.
  • Answer inbound calls and make outbound confirmation calls.
  • Deliver exceptional customer service while maintaining professionalism.
  • Manage and coordinate sales representatives' schedules.
  • Monitor team performance and ensure weekly and monthly goals are achieved.
  • Resolve customer concerns and handle escalated issues promptly.
  • Maintain accurate customer records and appointment information.
  • Prepare reports and monitor key performance metrics.
  • Foster a positive, productive, and team-oriented work environment.
Qualifications
  • Previous management or supervisory experience in a call center or customer service environment preferred.
  • Strong leadership, coaching, and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Outstanding customer service and conflict resolution skills.
  • Strong computer proficiency and experience with CRM systems.
  • Excellent organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Evening and weekend availability as needed.
Compensation & Benefits
  • $55,000–$75,000 annual salary
  • Bonus opportunities based on performance
  • Dental Insurance
  • Paid Vacation
  • Paid Sick Time
  • Professional Development
  • Ongoing leadership training
  • Career advancement opportunities
  • Supportive team environment
Why Join Bath Planet & Home Pro MI?

At Bath Planet & Home Pro MI, we believe our people are the foundation of our success. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

Apply Today

If you're an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to success, we'd love to hear from you. Apply today to become the next Confirmation Call Center Manager with Bath Planet & Home Pro MI!

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