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Call Center Representative Jobs in Michigan (NOW HIRING)

Lascko Services

Call Center Representative

Muskegon, MI

$17 - $20/hr

Call Center Representative We are seeking a dynamic and customer-focused call taker to join our team. The ideal candidate will possess exceptional problem-solving skills and a passion for delivering ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI · On-site

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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For Call Center Representative jobs in Michigan, the most frequently searched job titles are:

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The top searched job categories for Call Center Representative jobs in Michigan are:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

Lascko Services

Muskegon, MI

$17 - $20/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: 

Call Center Representative

Job Description:

We are seeking a dynamic and customer-focused call taker to join our team. The ideal candidate will possess exceptional problem-solving skills and a passion for delivering outstanding service to our clients. As a Call Center Representative, you will be the primary point of contact for clients, managing inquiries, resolving issues, and ensuring a seamless client experience.

Key Responsibilities:

- Serve as the first point of contact for clients, providing friendly and efficient service through various communication channels, including phone, email, and live chat.
- Address client inquiries and concerns promptly, offering solutions and alternatives to resolve issues to the client's satisfaction.
- Develop a deep understanding of our products and services to provide knowledgeable responses and guidance to clients.
- Maintain accurate and detailed records of client interactions and transactions using our CRM system.
- Collaborate with cross-functional teams to ensure client feedback is communicated and contribute to continuous improvement initiatives.
- Assist in the development of client service protocols and strategies to enhance the overall client experience.
- Proactively identify opportunities to exceed client expectations and contribute to client loyalty and retention.

Qualifications:

- Proven experience in a client service or customer support role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a solution-oriented mindset.
- Ability to work well under pressure and manage multiple client inquiries simultaneously.
- Proficiency in using CRM software and other service-related tools.
- A positive attitude and a passion for customer satisfaction.

Benefits:

- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment.

If you are enthusiastic about delivering outstanding client service, we invite you to apply for the Call Center Representative position. Join our team and be an integral part of creating exceptional experiences for our clients!