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Call 811 Jobs in Michigan (NOW HIRING)

City Of Warren

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

City Of Warren, MI

CALL TAKER

Warren, MI · On-site

$30/hr

The City of Warren is accepting applications for the position of part-time Call Taker. Receives incoming telephone calls and makes independent judgment relative to the kind of action necessary.

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

Limitless East Marketing

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. We are ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals. * Analyzes staffing levels and call ...

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Call 811 information

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How much do call 811 jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call 811 in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Michigan?

For Call 811 jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call 811 jobs in Michigan look for?

The top searched job categories for Call 811 jobs in Michigan are:

Call 811 jobs near you
Infographic showing various Call 811 job openings in Michigan as of August 2026, with employment types broken down into 39% Full Time, 46% Part Time, and 15% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

2nd Shift Bilingual (English/Spanish) Call Center Agent

Jackson, MI

Ambs Call Center
Telecommunications • 11 - 50 employees
Learn more about Ambs Call Centerexternal

$20.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION


Do you like helping others? If so, this job might be for you!

We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice.



Why Work At Ambs Call Center? Click to learn more


COMPENSATION

  • Progressive compensation based on skill development. Earn up to $20.95 per hour


ADDITIONAL PAY & BENEFITS

Attendance Bonus

  • $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.


Dispatcher Differential

  • $1.50 per hour differential for becoming a dispatcher.


Spanish Bi-Lingual Differential

  • $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls.


Multiple opportunities for growth!

  • Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour.


BENEFITS

  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 40-hour bonus pay for 1-year perfect attendance
  • Earned sick Time


QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required
  • Typing skills of 25 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

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