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Call Center Representative Jobs in Michigan (NOW HIRING)

BathWorks Michigan

Call Center Representative

Grand Rapids, MI · On-site +1

$15.25 - $19.25/hr

Sales, customer service, or call center experience is helpful, but not required. What You'll Get * Hourly base pay plus uncapped bonus potential . * Typical earnings of $ 50,000- $70,000 annually

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

The care solutions agent applies care center standards in real time, using knowledge tools, listening skills, and sound judgment to help members move forward feeling informed and supported. This role ...

Olympia Parking

Parking Call Center Representative

Detroit, MI · On-site

$15.75 - $19.75/hr

The Call Center Representative is responsible for answering the telephones/parking kiosk support calls during events throughout the District Detroit, ensuring guest can find and gain access to all ...

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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For Call Center Representative jobs in Michigan, the most frequently searched job titles are:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

BathWorks Michigan

Grand Rapids, MI • On-site, Remote

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 28 days ago

Job description

Uncapped Bonus Potential | Career Growth | BathWorks of Michigan

Are you competitive, persuasive, and motivated by the chance to earn big?
BathWorks is a fast-growing, locally owned West Michigan company specializing in Jacuzzi bath remodels, and we're looking for driven people who want more than just a paycheck.

This is a great opportunity for someone who enjoys talking with people, building trust quickly, and turning interest into action. If you're ready to learn, grow, and succeed in a high-energy sales environment, we want to hear from you.

What You'll Do
  • Connect with homeowners who have already shown interest in a Jacuzzi bath remodel.
  • Follow up on leads and guide potential customers through the next step in our process.
  • Schedule design consultations and help keep the sales pipeline moving.
  • Learn how to confidently handle objections and set appointments.
  • Play a key role in helping BathWorks grow.
What We're Looking For
  • Strong communication skills and a positive, professional phone presence.
  • A self-motivated, competitive mindset.
  • Someone who enjoys working toward goals and being rewarded for results.
  • Ability to commute to our Byron Center office.
  • Availability for one of the following consistent schedules:
    • Monday - Friday 11:30 am - 8pm 
    • Saturday - Wednesday 10 am - 6:30 pm
  • Sales, customer service, or call center experience is helpful, but not required.
What You'll Get
  • Hourly base pay plus uncapped bonus potential.
  • Typical earnings of $50,000-$70,000 annually.
  • Health, dental, and life insurance after 60 days with FREE Vision and FREE Employee Assistance Program.
  • PTO and real advancement opportunities.
  • Coaching, training, and support from a strong team.
  • Hybrid or remote flexibility may be available after 90 days, based on successful completion of training and consistent KPI performance.
Why BathWorks
  • 4.9-star Google rating with hundreds of satisfied homeowners.
  • A+ rated and accredited by the Better Business Bureau.
  • Local company with a focus on long-term careers, not just jobs.
  • Strong team culture built on growth, craftsmanship, and doing the right thing.

If you're looking for a role where effort matters, performance is rewarded, and growth is real, apply today and take the next step in your sales career with BathWorks.

Equal Opportunity Employer

BathWorks of Michigan is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

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