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Call Center Representative Jobs in Michigan (NOW HIRING)

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... What You Bring 2-3 years of customer service or call center experience, strong communication and ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

R & R Car Company Llc

Call Center Rep

Mount Clemens, MI · On-site

$14/hr

... sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center representative in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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For Call Center Representative jobs in Michigan, the most frequently searched job titles are:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Member Care Center Representative/Call Center Representative

Dow Credit Union

Midland, MI • On-site

$20/hr

Part-time

Retirement, PTO

Posted 29 days ago

Job description

Dow Credit Union is looking to hire a part-time Member Care Center/ Call Center Representative. Are you a customer service professional who is ready for better hours and better pay? Are you interested in starting a career in the essential financial and banking services industry? If so, please read on!
This Member Care Center / Call Center Representative position starts at a competitive wage of $20/hour. We also offer generous benefits, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO). If this sounds like the right opportunity for you in banking and financial services, apply today!
ABOUT DOW CREDIT UNION
In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.
In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI).
A DAY IN THE LIFE OF A MEMBER CARE CENTER/ CALL CENTER REPRESENTATIVE
As a Member Care Center / Call Center Representative, you answer phones, chats, and other member inquiries. As a voice for our credit union, you make sure that your warmth and willingness to help come through in every interaction. You greet members in a courteous and professional manner and work to build a positive relationship with them throughout each interaction. With patience, you answer questions and solve concerns. You perform troubleshooting, problem-solving, and maintenance of member accounts, assisting members with basic banking tasks such as processing withdrawal requests, looking up account info, checking deposits, posting loan payments, making general ledger transactions, processing account transfers, preparing wires, and issuing official checks.
You educate members on all the products and services we offer, quoting current savings and consumer loan rates and terms. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Conscientiously, you adhere to all security practices. You handle as much as possible yourself, but forward calls to the appropriate person when needed. While some callers require extra patience, most are appreciative of the excellent customer service that you provide. You enjoy being part of a supportive team that respects each other, and you go home at the end of each shift feeling good about the great customer service that you've provided for our members!
QUALIFICATIONS FOR A MEMBER CARE CENTER/ CALL CENTER REPRESENTATIVE
  • High school diploma or equivalent
  • 2+ years of customer service experience
  • Good computer and software aptitude
  • Excellent customer service skills

Do you have excellent communication skills, both verbal and written? Can you work successfully with other team members? Are you tactful and respectful? Do you handle confidential information responsibly? Can you effectively prioritize multiple tasks? Do you have a positive attitude? Are you self-motivated and able to work independently? Do you take pleasure in helping people? If so, you might just be perfect for this Member Care Center / Call Center Representative position!
BANKING WORK SCHEDULE
Our call center is open from Monday - Friday, 7:00 AM - 6:00 PM and Saturdays from 9am-1pm. Shifts would be during those hours.
READY TO JOIN OUR CREDIT UNION TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this customer service job in the essential financial and banking services industry, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 48640

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