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Call Center Representative Jobs in Detroit, MI (NOW HIRING)

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness ...

ReFloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping them solve problems? We're looking for a Call Center Representative to join our team and be the ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representative Are you a people person who loves connecting with others and helping them solve problems? We're looking for a Call Center Representative to join our team and be the ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

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Call Center Representative information

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$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center representative in Detroit, MI is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Call Center Rep

Global Channel Management

Melvindale, MI • On-site

$14.75 - $18.50/hr

Other

Re-posted 21 days ago

Job description

About the job Call Center Rep
Call Center Rep needs 2+ years experience
Call Center requires:

  • Excel (Sheet or formula)
  • DVI(Software for job lookup/ordering)
  • Incoming/outgoing calls
  • High volume calls
Call Center duties
  • Assists customers telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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