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Call Center Training Jobs in Michigan (NOW HIRING)

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Receptionist Pinnacle GI Partners values the satisfaction of our employees as the ... We are dedicated to training the right individuals who are keen to embark on a new career path.

New

Xtend

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous call center or customer service experience is a plus * Strong communication skills and a ... Hands-on training with tools like CU*BASE * A supportive, team-focused work environment * Great ...

Four Seasons Kanga Roof

Call Center Representative

Roseville, MI · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're not just about roofs; we're about building meaningful careers through ongoing training and a commitment to high standards paired with genuine care. BE OUR NEW CALL CENTER REPRESENTATIVE!

CU*Answers, Inc.

Call Center Representative

Grand Rapids, MI · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous call center or customer service experience is a plus * Strong communication skills and a ... Hands-on training with tools like CU*BASE * A supportive, team-focused work environment * Great ...

CU Asterisk

Call Center Representative

Grand Rapids, MI

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Previous call center or customer service experience is a plus * Strong communication skills and a ... Hands-on training with tools like CU*BASE * A supportive, team-focused work environment * Great ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... We provide the training; you bring the passion for helping people! This is a good fit for someone ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... We provide the training; you bring the passion for helping people! This is a good fit for someone ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

  • Retirement

  • PTO

The Call Center Representative is responsible for managing large amounts of inbound and outbound ... Contribute to individual and team performance metrics, participate in training and development ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$14/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Agent Join our dynamic team on-site at our Bay City, MI (48708) office as a Call Center ... We provide the training; you bring the passion for helping people! This is a good fit for someone ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... Participates in training programs and educational activities as indicated. 13. Provides creative ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

May cross-train or assist in cross-training other call center representatives. * May fill in for the member service, teller, or lending positions when needed. * Process requests to Skip Loan Payments.

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

  • Retirement

  • PTO

The Call Center Representative is responsible for managing large amounts of inbound and outbound ... Contribute to individual and team performance metrics, participate in training and development ...

Midwest Vision Partners

Call Center Representative

Lansing, MI · On-site

$16.25 - $20.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Participate in on-site training and continuing education 2-3 times per month * Meet Quality and NPS ...

Clementine

Part Time Call Center Agent

Roseville, MI · On-site

$18/hr

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our ... Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one ...

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All JobsCall Center Training JobsCall Center Training Jobs in Michigan

Call Center Training information

See Michigan salary details

$11

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$31

How much do call center training jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call center training in Michigan is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by call center trainers, and how are they addressed?

One of the most common challenges for Call Center Trainers is engaging trainees with different learning styles and experience levels while delivering complex information effectively. Trainers often overcome this by incorporating interactive activities, real-world scenarios, and feedback sessions to encourage participation and comprehension. Managing large groups and adapting training materials for both in-person and remote sessions is also essential. By fostering an inclusive learning environment and providing ongoing support, trainers help ensure all employees are equipped to excel in their roles.

How long is training for call center training?

Call center training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the products or services. Training often includes customer service skills, product knowledge, and use of call center software, and may involve both classroom instruction and on-the-job practice.

What is the best training for call center agents?

The best training for call center agents includes customer service skills, communication techniques, and product or service knowledge. Training often involves role-playing, listening exercises, and familiarity with call center software to improve efficiency and customer satisfaction.

What is a call center training?

A Call Center Training job involves designing, delivering, and evaluating training programs for customer service representatives. Trainers teach employees about company policies, customer interaction techniques, and technology used in call centers. They also provide coaching to improve communication skills and problem-solving abilities. The role ensures that agents are well-prepared to handle customer inquiries efficiently and professionally.

What are the key skills and qualifications needed to thrive in call center training?

To excel in Call Center Training, you need expertise in customer service best practices, adult learning principles, and experience in designing and delivering training programs, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), call center software, and quality monitoring tools is often required. Strong communication, patience, adaptability, and motivational skills help trainers connect with diverse trainees and foster effective learning. These competencies are crucial for ensuring new hires are well-prepared to meet call center standards, enhancing both employee performance and customer satisfaction.

How do you become a call center training agent with no experience?

To become a call center training agent with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as customer service or training certifications. Gaining experience in customer support roles or volunteering can also help demonstrate your ability to train others and understand call center operations.

What are the most commonly searched types of Call Center Training jobs in Michigan?

The most popular types of Call Center Training jobs in Michigan are:

What are popular job titles related to Call Center Training jobs in Michigan?

For Call Center Training jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Training jobs in Michigan look for?

The top searched job categories for Call Center Training jobs in Michigan are:

What cities in Michigan are hiring for Call Center Training jobs?

Cities in Michigan with the most Call Center Training job openings:

Call Center Training jobs near you
Infographic showing various Call Center Training job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,846 per year, or $21.6 per hour.

Call Center Agent

Pinnacle GI Partners

Rochester Hills, MI • On-site

$13.75 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Call Center Receptionist

Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success!

Responsibilities:

  • Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps
  • Taking messages, screening and forwarding calls
  • Checking insurance carriers to ensure practice participation in plan
  • Entering new insurance information, as needed
  • Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
  • Operates variety of standard office equipment such as computer, copier and fax machine
  • Maintains confidentiality at all times
  • Keeps manager updated when unusual situations arise while scheduling patients
  • Make copies of all paperwork necessary to complete job duties for self and the scheduling department
  • Communicates with physicians re: their preferences when scheduling patients
  • Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests
  • Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy
  • Performs other duties as directed by management

Qualifications:

  • High School diploma or equivalent required
  • Basic knowledge of medical terminology
  • Knowledge of and/or experience in a private medical office
  • Must successfully pass a background check and a drug screening

Minimum Competencies:

  • Ability to communicate effectively on the telephone and in writing
  • Ability to work independently and as a team member
  • Able to demonstrate accuracy and efficiency
  • Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages
  • Strong computer skills and interpretation of EMR systems a plus
  • Previous scheduling experience, preferred

What we offer:

  • Competitive pay rates
  • Paid time off
  • Paid holidays with bonus paid floating holidays
  • Medical, Dental, Vision, Life & Disability benefits
  • 401k retirement plan with company match

We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

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