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Hospital Call Center Jobs in Michigan (NOW HIRING)

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a ... We aim to be changemakers in veterinary medicine, building a better future for our hospitals, teams ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... Ability to interact with co-workers, hospital staff, administration, patients, physicians, the ...

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... Ability to interact with co-workers, hospital staff, administration, patients, physicians, the ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

This is a high-volume call center role ideal for candidates with customer service, banking, or ... Voluntary Benefits including accident, critical illness, hospital coverage, and more * Additional ...

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

- Appt Call Center Manager Classification - FSLA Exempt - Salary Salary Grade/Level/Range Level of ... injections, hospital re-checks, and telehealth. * Address escalated staffing, patient, and ...

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Hospital Call Center information

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$21

How much do hospital call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hospital call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are popular job titles related to Hospital Call Center jobs in Michigan?

For Hospital Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Michigan look for?

The top searched job categories for Hospital Call Center jobs in Michigan are:

What cities in Michigan are hiring for Hospital Call Center jobs?

Cities in Michigan with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Michigan as of August 2026, with employment types broken down into 6% Locum Tenens, 67% Full Time, 19% Part Time, and 8% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

Veterinary United

New Baltimore, MI • On-site

$14.50 - $18.25/hr

Other

Re-posted 24 days ago

Veterinary United rating

5.1

Company rating: 5.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

43rd of 52 rated veterinary

Job description

Veterinary United Call Center Representative

Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness advocates is transforming veterinary care for the better. As part of our team, you'll contribute to a supportive and positive environment that delivers individual care to every patient and client, while also making a meaningful impact in our communities.

We are seeking a friendly, professional, and customer-focused Call Center Representative to handle inbound and outbound customer calls. The ideal candidate will assist customers by answering questions, resolving complaints, providing product or service information, and ensuring customer satisfaction.

Key Responsibilities:
  • Answer incoming customer calls promptly and professionally
  • Make outbound calls to customers when required
  • Resolve customer complaints and inquiries efficiently
  • Provide accurate information about products, services, and company policies
  • Document customer interactions in the system
  • Escalate complex issues to supervisors or appropriate departments
  • Meet performance targets such as call handling time and customer satisfaction
  • Maintain confidentiality of customer information
  • Follow company procedures and communication guidelines
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Excellent verbal communication skills
  • Strong listening and problem-solving abilities
  • Basic computer knowledge and typing skills
  • Ability to work under pressure in a fast-paced environment
  • Good customer service and interpersonal skills
  • Previous call center or customer service experience is a MUST
Preferred Qualities:
  • Patience and empathy when dealing with customers
  • Positive attitude and professionalism
  • Ability to multitask effectively
  • Team-oriented mindset
Why Join Veterinary United?

At Veterinary United, we believe in teamwork, growth, and fostering a positive culture. We aim to be changemakers in veterinary medicine, building a better future for our hospitals, teams, and clients. If you're open to growth, positivity, and making a difference in the veterinary field, Veterinary United is the perfect place for you!

Ready to be part of something bigger? Apply today and become a changemaker with Veterinary United!

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