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Hospital Call Center Jobs in Michigan (NOW HIRING)

Memorial Healthcare

Call Center Specialist

Owosso, MI · On-site

$15 - $19/hr

The Call Center Specialist will act as a liaison for all customers and be knowledgeable in ... Ability to interact with co-workers, hospital staff, administration, patients, physicians, the ...

M.I.N.D

Appointment Center Manager

Farmington Hills, MI · On-site

$60 - $65/hr

Reports to Summary/Objective The Appointment Call Center Manager is responsible for the overall ... injections, hospital re-checks, and telehealth. * Address escalated staffing, patient, and ...

Cooper University Hospital

$23.34/hr

The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly ... The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery ...

New

Saintfrancis

Room Service Call Center Representative

Yale, MI · On-site

$13.75 - $17.75/hr

Work Experience: 1 year of experience in hospitality industry or in hospital dietary office setting ... Takes ownership of room service call center program and resolves issues. Works as a liaison between ...

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All JobsHospital Call Center JobsHospital Call Center Jobs in Michigan

Hospital Call Center information

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$9

$15

$21

How much do hospital call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for hospital call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are popular job titles related to Hospital Call Center jobs in Michigan?

For Hospital Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Hospital Call Center jobs in Michigan look for?

The top searched job categories for Hospital Call Center jobs in Michigan are:

What cities in Michigan are hiring for Hospital Call Center jobs?

Cities in Michigan with the most Hospital Call Center job openings:

Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Michigan as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Call Center Representative

New Oakland Family Centers

Southfield, MI • On-site

$18/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.
Position Details
Schedule: Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.
Reports to: Director of Clinical Resources / Call Center Supervisor / Call Center Manager
Compensation: Hourly Employee; $18 hour. Commensurate with experience.
Position Summary
The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center's services by professionally responding to all incoming inquiries and requests. The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes. Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.
Key Responsibilities
  • Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.
  • Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
  • Verify Medicaid insurance and assists with other billing matters when required.
  • Communicate clearly and professionally with consumers and staff, providing pre-visit instructions, directions, and relaying provider instructions.
  • Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
  • Assist with completing and overseeing data entry into tri-county dispatch system.
  • Assist with providing coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
  • Process medication refill requests accurately and efficiently, ensuring timely response to consumer and pharmacy inquiries.
  • Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
  • Participate in team meetings, support a collaborative environment, and provide flexible coverage.
  • Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.

Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications
  • High school diploma or equivalent required.
  • Strong communication and coordination skills, with the ability to work effectively with diverse populations.
  • Proficiency in data entry and electronic medical records (EMR) systems preferred.
  • Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills
  • Strong multitasking abilities, with effective time and project management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and accuracy.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.

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