ZipRecruiter

Log In

1

Hospital Call Center Jobs (NOW HIRING)

ITCON Services

Call Center Staff

Vienna, MD · On-site

A minimum of one year of experience in a medical/hospital call center * A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling * Fluent in ...

ITCON Services

Call Center Staff

A minimum of one year of experience in a medical/hospital call center * A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling * Fluent in ...

Regions Hospital

Call Center Associate

Saint Paul, MN

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$19.49/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

Tufts Medical Center

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality ... Answer phone calls from hospital staff and patients in a timely and effective manner by utilizing ...

Wood County Hospital

$16 - $20/hr

Elevate your career at Wood County Hospital, where you're not just a number - you're a vital part of a team making a real difference. Call Center Representative / Call Center / Per Diem Provides ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

next page

Showing results 1-20

All JobsHospital Call Center Jobs

Hospital Call Center information

See salary details

$10

$17

$25

How much do hospital call center jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for hospital call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hospital Call Center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are hospital call centers?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a Hospital Call Center Representative, and why are they important?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
More about Hospital Call Center jobs
What cities are hiring for Hospital Call Center jobs? Cities with the most Hospital Call Center job openings:
What states have the most Hospital Call Center jobs? States with the most job openings for Hospital Call Center jobs include:
What job categories do people searching Hospital Call Center jobs look for? The top searched job categories for Hospital Call Center jobs are:
Hospital Call Center jobs near you
Call Center Staff

Call Center Staff

ITCON Services

Vienna, MD • On-site

Other

Re-posted yesterday

Job description

Call Center Staff

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.

Requirements:

  • US Citizenship REQUIRED
  • A minimum of one year of experience in a medical/hospital call center
  • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
  • Fluent in English and/or Spanish, both oral and written
  • Ability to handle inquiries and requests in a courteous and professional manner
  • Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
  • Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
  • Ability to communicate information clearly, accurately, and completely
  • Ability to record all pertinent information accurately and efficiently
  • Ability to handle crisis and abusive calls in a professional and effective manner
  • Ability to control the pace and flow of the inquiry/request and manage call time effectively

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.

Apply