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Hospital Call Center Jobs (NOW HIRING)

Regions Hospital

Call Center Associate

Saint Paul, MN

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

Wood County Hospital

$16 - $20/hr

Elevate your career at Wood County Hospital, where you're not just a number - you're a vital part of a team making a real difference. Call Center Representative / Call Center / Per Diem Provides ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

HealthPartners

Call Center Associate

Saint Paul, MN

$20.27/hr

Regions Hospital is looking for a part time Call Center Associate to join the Nutrition team. The Call Center Associate communicates with patients, hospital staff and family members to understand and ...

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All JobsHospital Call Center Jobs

Hospital Call Center information

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$10

$17

$25

How much do hospital call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for hospital call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hospital Call Center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are hospital call centers?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a Hospital Call Center Representative, and why are they important?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
More about Hospital Call Center jobs
What cities are hiring for Hospital Call Center jobs? Cities with the most Hospital Call Center job openings:
What states have the most Hospital Call Center jobs? States with the most job openings for Hospital Call Center jobs include:
What job categories do people searching Hospital Call Center jobs look for? The top searched job categories for Hospital Call Center jobs are:
Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Hospital Call Center Representative - OrderID: 5200

TemPositions

Valhalla, NY

$22/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

We are seeking a compassionate, detail-oriented, and reliable Call Center Representative to join our hospital's dietary and patient services team. In this role, you will serve as the primary point of contact for incoming patient phone calls, helping them process and manage their meal orders. You will be responsible for navigating our internal system to verify patient records, check specific clinical diet restrictions (such as regular, chopped, puree, or restricted diets), and ensure accurate order entry. The ideal candidate possesses exceptional customer service skills and thrives in a fast-paced healthcare environment.

SHIFTS & AVAILABILITY

We are currently hiring for multiple shifts. Ideal candidates must have open availability to work every weekend.

Morning Shift: 7:00 AM – 3:00 PM

Evening Shift: 1:00 PM – 9:00 PM

KEY RESPONSIBILITIES

Answer high-volume incoming calls in a professional, empathetic, and timely manner.

Process and input patient meal orders accurately via the hospital's internal electronic system.

Review and cross-reference patient profiles to verify dietary orders, food allergies, and clinical restrictions before finalizing requests.

Provide exceptional customer service by addressing patient inquiries, modifying orders as needed, and ensuring a positive experience.

Collaborate closely with the clinical dietary department and kitchen staff to ensure seamless meal delivery schedules.

Maintain strict confidentiality of patient information in compliance with hospital policies and HIPAA regulations.

QUALIFICATIONS & REQUIREMENTS

Experience: Minimum of 1–2 years of customer service experience is required (prior experience in a hospital, medical call center, or dietary department is highly preferred).

Skills: Excellent communication, phone etiquette, and active listening skills.

Technical Proficiency: Strong computer skills with the ability to navigate internal systems, input data accurately, and learn new software quickly.

Attributes: High attention to detail, strong problem-solving skills, and the ability to maintain composure under pressure.

Education: High School Diploma or equivalent required.

Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

TemPositions Group of logo

About TemPositions Group of

Sourced by ZipRecruiter

Founded in 1962, The TemPositions Group of Companies is an award-winning temporary staffing agency offering local, regional, and national recruitment services. A founding member of the American Staffing Association, we have delivered exceptional service to both our clients and employees on a temporary/contract, temp-to-hire, and direct-hire basis. We work with our clients to develop sophisticated recruitment strategies that fit their unique needs, and with our employees, we help them identify opportunities that fit their skills and ambitions. Contact us to speak with a specialized recruiter. As a recruitment industry leader boasting 12 specialized agencies within the TemPositions Group, we’re certain that you’ll agree we’re the only staffing agency you’ll ever need.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

1962

Social media

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