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Hospital Call Center Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

Responsible for maintaining departmental goals associated with the call center, to include the ... Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading ...

Duke Health

IT Specialist Communication Center

Durham, NC · On-site

$95K/yr

The Communications Center IT Specialist plays a critical role at the heart of our hospital system ... Quickly determine and assign the appropriate call priority for phone, pager, and overhead dispatch ...

Unified Women's Healthcare

OB Hospitalist

Cary, NC · On-site

$127.50 - $168.25/hr

... care center in Cary, NC. Join a compassionate group who provide a team approach to patient care ... Looking for a physician who wants to work several hospital call shifts per week and focus their ...

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All JobsHospital Call Center JobsHospital Call Center Jobs in Raleigh, NC

Hospital Call Center information

See Raleigh, NC salary details

$9

$16

$22

How much do hospital call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for hospital call center in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What are some common challenges faced by Hospital Call Center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What are hospital call centers?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a Hospital Call Center Representative, and why are they important?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
What are popular job titles related to Hospital Call Center jobs in Raleigh, NC? For Hospital Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hospital Call Center jobs in Raleigh, NC look for? The top searched job categories for Hospital Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hospital Call Center jobs? Cities near Raleigh, NC with the most Hospital Call Center job openings:
Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 7% Locum Tenens, 3% As Needed, 70% Full Time, 10% Part Time, 7% Contract, and 3% Nights. Highlights an 90% In-person, 3% Hybrid, and 7% Remote job distribution, with an average salary of $33,302 per year, or $16 per hour.
Health Care Call Center Representative

Health Care Call Center Representative

UNC HEALTH

Chapel Hill, NC • On-site

$18.84 - $26.77/hr

Full-time

Posted 29 days ago

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Position Summary:
The primary responsibility of the Revenue Cycle Financial Representative supporting the UNC Health Billing Customer Service Call Center - Billing is to support high-volume inbound patient calls-averaging 45-60 calls per day and contributing to over 40,000 monthly contacts. These calls range from simple payment transactions to complex billing inquiries involving insurance, Explanation of Benefits (EOBs), estate matters, and collections. This is a call center representative position with a structured schedule in a high pressure environment.
This role supports both hospital and physician billing (HB and PB), serving as a key resource for patients seeking resolution to billing/financial concerns.
Key Responsibilities:
  • Respond to inbound calls regarding billing inquiries, payments, insurance, and financial assistance.
  • Assist patients with:
    • Making payments and setting up payment plans.
    • Understanding EOBs and insurance billing.
    • Requesting itemized bills and verifying coverage.
    • Payroll deductions, refunds, and charity care applications.
    • Estate-related billing and collections.
  • Initiate outreach to provide resolution, collect on delinquent accounts and high-balance follow-ups.
  • May support MyUNCChart messages, written correspondence, and other self-pay workflows.
  • Responsible for de-escalating patient relations escalated billing concerns, including charge validation and payment reconciliation.
  • Document all interactions in CRM systems and follow up on unresolved issues.
  • Maintain strict HIPAA compliance and patient confidentiality.

Training & Work Environment:
  • Training: 6-8 weeks of structured onboarding, primarily remote via Webex, with required on-camera participation.
  • Onsite days in Morrisville or Chapel Hill, NC. may be required based on performance.
  • Work Schedule:
    • Monday-Thursday: 8:00 AM - 6:00 PM (30 or 60-minute lunch as assigned)
    • Friday: 8:00 AM - 12:00 Noon
      • Note: Schedule is fixed due to high call volume; this is not a flexible schedule.
  • Work Model: Remote with possible onsite attendance based on training, performance and other criteria.

Other Information
Other information:
Education Requirements:
• High school diploma or GED.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Knowledge/Skills/and Abilities Requirements:
• Excellent interpersonal, verbal and written communication skills.
• Excellent listening skills, and organizational skills.
• Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Advanced knowledge of insurance billing, collections and insurance terminology.
• Ability to work in fast pace environment and prioritize and manage multiple tasks.
• Healthcare terminology.
• Customer Service skills.
• Computer knowledge: MS Word, Excel, and Outlook.
• Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Customer Service Call Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.84 - $26.77 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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