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Hospital Call Center Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Customer Service Assistant, Bilingual

Raleigh, NC · On-site

$16.75 - $23/hr

Responsible for maintaining departmental goals associated with the call center, to include the ... Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading ...

Unified Women's Healthcare

OB Hospitalist

Cary, NC · On-site

$127.50 - $168.25/hr

... care center in Cary, NC. Join a compassionate group who provide a team approach to patient care ... Looking for a physician who wants to work several hospital call shifts per week and focus their ...

Unified Women's Healthcare

OB Hospitalist

Cary, NC · On-site

$127.50 - $168.25/hr

... care center in Cary, NC. Join a compassionate group who provide a team approach to patient care ... Looking for a physician who wants to work several hospital call shifts per week and focus their ...

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Hospital Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do hospital call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hospital call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
What are popular job titles related to Hospital Call Center jobs in Raleigh, NC? For Hospital Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hospital Call Center jobs in Raleigh, NC look for? The top searched job categories for Hospital Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hospital Call Center jobs? Cities near Raleigh, NC with the most Hospital Call Center job openings:
Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Hazardous Materials Call Center Support Specialist

3E

Raleigh, NC • Remote

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. 

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

About the Role:

3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center.

 

This is more than just answering calls—it’s about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response.

 

You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment.

 

Whether you’re just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience.

 

This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

 

What You'll Do

  • Your responsibilities will grow with your experience and certifications.

  • Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.

  • Assist with transportation logistics and global incident response based on your training level.

  • Navigate multiple call types in a fast-paced, high-volume environment.

  • Deliver exceptional service with empathy, urgency, and professionalism.

  • Collaborate with cross-functional teams to drive high-quality resolutions.

  • Follow established protocols while maintaining accuracy and compliance.

What Makes You a Great Fit

  • 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety

  • High school diploma or GED

  • Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems

  • Strong communication and active listening skills

  • Ability to stay focused, flexible, and calm under pressure

 

Bonus Points For:

  • Call center or high-volume support experience

  • Current or prior HazMat certification or equivalent training

  • Field experience (e.g., spill response, lab packs, remediation)

  • Environmental/safety coursework or certifications

  • Emergency response or industrial safety roles

 

Training & Schedule Details

  • To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work-life balance:

 

Training Schedule (Approx. 6 Months)

  • Monday to Friday

  • 9:30 AM - 6:00 PM PT (12:30 PM - 9:00 PM ET)

  • Days Off: Saturday & Sunday

 

Post-Training Monthly Rotation:

  • Month 1:

  • Monday to Friday

  • 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)

  • Days Off: Saturday & Sunday

 

  • Month 2:

  • Monday, Tuesday, Wednesday: 11:30 AM – 8:00 PM PT (2:30 PM – 11:00 PM ET)

  • Saturday and Sunday: 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)

  • Days Off: Thursday & Friday

Our US Benefits Include:

- Health, dental, and vision insurance

- Life insurance and disability coverage

- Open PTO and parental leave

- 401(k) plan with company matching

- Employee assistance program

- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

 

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

Visit our Website or follow us on LinkedIn

Privacy Policy and Candidate Privacy Notice

 

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Compensation Range: $40K - $50K