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Hospital Call Center Jobs in Raleigh, NC (NOW HIRING)

Duke Occupational Health

RN - Phone Triage

Durham, NC · On-site

$1.9K - $2.0K/day

Registered Nurse Telephone Triage Call Center Job Type: Travel Profession: Nursing Specialty ... across hospitals, clinics, long‑term care facilities, labs and more. We're one of the most ...

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Hospital Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do hospital call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hospital call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by hospital call center representatives and how can I prepare for them?

Hospital Call Center representatives frequently handle high call volumes, urgent requests, and emotionally charged situations, which can be stressful. To succeed, it's important to develop strong communication skills, the ability to remain calm under pressure, and familiarity with hospital procedures and medical terminology. You may also need to quickly triage calls and coordinate with various hospital departments, so being organized and adaptable is key. Practicing empathy and active listening will help you provide excellent service to patients and their families.

What is the difference between Hospital Call Center vs Medical Office Receptionist?

AspectHospital Call CenterMedical Office Receptionist
CredentialsHigh school diploma; some roles may require healthcare certificationsHigh school diploma; healthcare certifications optional
Work EnvironmentCall centers within hospitals, handling inbound/outbound callsFront desk of medical offices, interacting with patients face-to-face
Employer & IndustryHospitals, healthcare networksPrivate practices, clinics, outpatient facilities
Primary DutiesAnswering calls, scheduling, patient inquiriesGreeting patients, scheduling appointments, administrative tasks

The Hospital Call Center and Medical Office Receptionist roles both involve patient communication but differ mainly in work environment and daily tasks. The Hospital Call Center focuses on managing calls and coordinating care remotely, while the Medical Office Receptionist handles in-person patient interactions at a medical practice.

What is a hospital call center?

Hospital call centers are centralized communication hubs within healthcare facilities that handle incoming and outgoing calls to support patients, medical staff, and administrative operations. Their responsibilities typically include scheduling appointments, providing information about hospital services, handling patient inquiries, and sometimes assisting with emergency communications. These centers help streamline communication, improve patient experience, and ensure that information flows efficiently between patients and hospital departments.

What are the key skills and qualifications needed to thrive as a hospital call center representative?

To thrive as a Hospital Call Center Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with hospital information systems, multi-line phone systems, and scheduling software is typically required. Empathy, patience, and the ability to remain calm under pressure are critical soft skills for managing distressed callers and facilitating clear information exchange. These abilities ensure accurate support for patients and staff, efficient call resolution, and a positive experience for all stakeholders.
What are popular job titles related to Hospital Call Center jobs in Raleigh, NC? For Hospital Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hospital Call Center jobs in Raleigh, NC look for? The top searched job categories for Hospital Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hospital Call Center jobs? Cities near Raleigh, NC with the most Hospital Call Center job openings:
Hospital Call Center jobs near you
Infographic showing various Hospital Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Registered Nurse -Operating Room Ambulatory Surgery Center-Duke University Hospital-Full-Time

Duke University

Durham, NC

Full-time, Other

Re-posted 14 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

485th of 616 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.


About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Registered Nurse - Duke University Health System - Operating Room, Duke Ambulatory Surgery Center

Duke University Health System seeks to hire a Clinical Nurse II who will embrace our mission of Transforming Lives Transforming Care.

Preferred Qualifications - One-year Operating Room Experience

The Ambulatory Surgery Center at Duke University Hospital has nine operating rooms and currently expanding. Our surgical specialties include sports medicine, and arthroscopy, breast cancer with reconstruction, plastic surgery, foot and ankle, kyphoplasty, urology, and gynecology. We treat patients from 6 months through age 99 and work with the most advanced technology. Our team is focused on delivering exemplary care for each patient to ensure an excellent patient experience, every time.

Required Qualifications: One year operating room experience.
Work Hours & Shifts: Full Time:  (4) 10 hour shifts. No Weekends, No Call, No Holidays! 1 late shift weekly!

Job Summary:

As a Clinical Nurse with Duke University Health System, you will make providing service your priority while caring for the whole person in a patient-centered atmosphere. The Clinical Nurse (RN) is responsible for providing and supervising direct and indirect total nursing care responsibilities. Utilizing the nursing process (assessing, planning, implementing and evaluating) in achieving the goals of the nursing department. Plan and provide advanced and/or specialized nursing care for patients guided by DUHS Professional Practice model participate in the clinical ladder program, educational activities, departmental committees, research projects, or other health-related projects as assigned. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Adheres to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, and Experience Required:

* Previous work experience (1+ years) as an OR nurse is required; Scrubbing and/or circulating experience

* Graduation from an accredited Bachelor's Degree in Nursing (or higher), Associate's Degree in Nursing, or Nursing Diploma program is required.

* All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date

 

Licensure, Certification or Registration Required:

* Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.

* BLS (or higher) certification required.

* Professional specialty certification (preferred).


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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