1

Dental Call Center Jobs in Raleigh, NC (NOW HIRING)

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Dental Insurance * Vision Insurance * Flexible spending account * Health savings account * Paid ...

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Excellent Benefits - Comprehensive health, dental, vision, and more Who Should Apply? If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want ...

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Excellent Benefits - Comprehensive health, dental, vision, and more Who Should Apply? If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want ...

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Dentist - DDS / DMD

Wake Forest, NC · On-site

$215K - $300K/yr

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

Dentist - DDS / DMD

Wake Forest, NC · On-site

$215K - $300K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

... , billing, HR, call center, learning and development, plus so much more    *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.   **May vary by independently owned ...

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

next page

Showing results 1-20

Dental Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do dental call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for dental call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a dental call center?

A Dental Call Center job involves handling incoming and outgoing calls for a dental office or network. Responsibilities include scheduling appointments, verifying insurance, answering patient inquiries, and providing information about dental services. Agents must have excellent communication skills, a friendly demeanor, and a basic understanding of dental terminology. This role helps improve patient experience and ensures efficient office operations.

What are the typical daily tasks for someone working in a dental call center?

In a Dental Call Center, your daily responsibilities usually include answering incoming calls, scheduling patient appointments, verifying insurance details, and providing information about dental services or procedures. You may also handle appointment reminders, reschedule cancellations, and relay messages between patients and clinical staff. Collaboration with dentists, hygienists, and administrative teams is common to ensure accurate records and a smooth patient experience. This role offers a dynamic environment where multitasking and maintaining a positive attitude are highly valued.

What are the key skills and qualifications needed to thrive in the dental call center position, and why are they important?

To thrive in a Dental Call Center role, you need strong verbal communication, customer service skills, knowledge of dental terminology, and often a high school diploma or equivalent. Familiarity with dental practice management software, phone systems, and appointment scheduling tools is typically required. Exceptional listening skills, patience, and problem-solving abilities help you excel when supporting patients or coordinating care. These skills ensure clear communication, high patient satisfaction, and effective office operations.

What cities near Raleigh, NC are hiring for Dental Call Center jobs?

Cities near Raleigh, NC with the most Dental Call Center job openings:

Infographic showing various Dental Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

$18 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.


Job description

Call Center Representative (CSR)

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

  • Handle a high volume of inbound calls while delivering excellent customer service
  • Identify and assess customer needs to ensure satisfaction
  • Build trust and maintain positive relationships through effective communication
  • Provide accurate information using company tools and resources
  • Meet customer service targets and call-handling expectations
  • Address customer inquiries and resolve issues promptly, following up when necessary
  • Maintain detailed records of customer interactions and account updates
  • Adhere to company communication guidelines and best practices
  • Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

  • Minimum 2 years of Call Center experience
  • Proven ability to exceed performance goals
  • Strong phone communication and active listening skills
  • Experience with CRM systems and customer service tools
  • Ability to adapt to different customer needs and personalities
  • Excellent verbal and written communication skills
  • Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shift:

  • 12 PM to 9 PM
  • 10 AM to 7 PM

All shifts are Monday-Friday with one-two weekend rotations per month

Benefits

  • 401(k) with employer matching
  • Medical, dental, and vision insurance
  • Life insurance
  • Paid time off
  • On-the-job training
  • Employee discounts
  • Opportunities for growth and promotion from within

If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.