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Flexible Call Center Jobs in Raleigh, NC (NOW HIRING)

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Flexible spending account * Health savings account * Paid time off * Holiday Pay * Employee ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Flexible and adaptable to change * Able to grasp new concepts and translate ideas into actions * An ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Flexible and adaptable to change * Able to grasp new concepts and translate ideas into actions * An ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

... flexible spending accounts, paid holidays, three weeks paid time off, and more. Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

... flexible spending accounts, paid holidays, three weeks paid time off, and more. Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

... flexible spending accounts, paid holidays, three weeks paid time off, and more. Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The ...

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Flexible Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do flexible call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for flexible call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a flexible call center?

A flexible call center is a customer service operation that offers adaptable work arrangements, such as remote work, adjustable schedules, and part-time shifts. This flexibility allows employees to better balance their work and personal lives while still providing support to customers. Flexible call centers often use cloud-based technology to enable agents to work from various locations and at different times, making it easier to scale operations and meet changing business needs.

How does working in a flexible call center impact daily scheduling and work-life balance?

Flexible call centers often offer a range of shifts, including part-time, split shifts, and remote options, which can be ideal for individuals needing to balance work with other commitments such as school or family. While this flexibility is a major benefit, it may also require adaptability, as schedules can change based on call volume and business needs. Team structures typically involve close collaboration with supervisors and regular virtual meetings to stay aligned. Being proactive in communicating your availability and preferences can help ensure a positive work-life balance while meeting the center’s operational requirements.

What are the key skills and qualifications needed to thrive as a flexible call center agent, and why are they important?

To thrive as a Flexible Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and chat platforms is important for handling customer interactions efficiently. Outstanding soft skills include patience, adaptability, and resilience under pressure to ensure high-quality customer experiences. These skills help agents effectively resolve issues, maintain customer satisfaction, and adapt to dynamic call center environments.

What is the difference between Flexible Call Center vs Customer Service Representative?

AspectFlexible Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote or on-site call center settingOffice or remote customer service setting
Industry UsageCommon in call centers across various industriesCommon in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, flexible hoursAssisting customers, resolving issues, product info

Flexible Call Center roles typically involve handling calls in a call center environment with flexible scheduling, often remotely. Customer Service Representatives focus on assisting customers directly, often within specific industries. Both roles require similar credentials and work environments, but the flexible call center emphasizes adaptable hours and remote work options.

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to Flexible Call Center jobs in Raleigh, NC?

For Flexible Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Flexible Call Center jobs in Raleigh, NC look for?

The top searched job categories for Flexible Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Flexible Call Center jobs?

Cities near Raleigh, NC with the most Flexible Call Center job openings:

Flexible Call Center jobs near you
Infographic showing various Flexible Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Specialist

Durham, NC • On-site

EmergeOrtho
Health Care and Social Assistance • 1 - 5K employees

6.8

Company rating: 6.8 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

499th of 895 rated healthcare providers

People enjoy working here

Recommended by parents

Respectful managers

Learn more about EmergeOrthoexternal

$15.25 - $19/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with related administrative tasks.
Requirements
Qualifications and Experience
  • High school diploma or equivalent
  • Minimum two years of customer service experience, preferably in a medical office setting
  • Comfortable using multiple technology-based communication systems effectively and simultaneously
  • Previous experience using a multi-line phone system, preferred

Responsibilities include, but are not limited to, the following:
  • Utilizes practice management software to perform specific duties
  • Serves as a primary resource for all incoming calls
  • Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller
  • Returns phone calls within acceptable time frames
  • Maintains a pleasant, cooperative demeanor while performing all duties
  • Updates account information in the practice management system as necessary
  • Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member
  • Notifies Team Lead or Manager of issues interfering with department operations
  • May be asked to maintain logs for statistical follow-up of phone activity
  • Will act as a backup to the Referral Coordinator role
Other
  • Follows all applicable department and practice policies and procedures
  • Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
  • Maintains detailed knowledge of practice management and other computer software as it relates to job function
  • Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
  • Attends all regular meetings

From the mountains to the coast, EmergeOrtho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho's medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly.
EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.
We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/
Benefits:
  • 401(k) Retirement plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible spending account
  • Health savings account
  • Paid time off
  • Holiday Pay
  • Employee Assistance Program
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Pet Insurance
  • Milestone Bonus Program
  • For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.
EmergeOrtho logo

About EmergeOrtho

Sourced by ZipRecruiter

Our Mission Drives Us EmergeOrtho is committed to being the trusted leader in innovative, quality-focused, comprehensive musculoskeletal care. This foundational focus motivates us daily. Our Culture Balances Us Many employers talk about work/life balance. We put it into action. The retention rate of our staff is excellent, speaking volumes about employee satisfaction. Not only do our providers find it professionally stimulating to stay up to date on surgical techniques, nonsurgical treatments, and state-of-the-art equipment—they express overwhelming contentment with the lifestyle they enjoy in their nonworking hours. See how we make working here meaningful and fun.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Durham, NC, US

Social media

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What EmergeOrtho employees say

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Hours and flexibility

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