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Flexible Call Center Jobs in Raleigh, NC (NOW HIRING)

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Flexible and adaptable to change * Able to grasp new concepts and translate ideas into actions * An ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... Flexible and adaptable to change * Able to grasp new concepts and translate ideas into actions * An ...

prometric

Test Center Administrator (FT)

Raleigh, NC · On-site

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Raleigh, NC

$13 - $15.50/hr

Candidate must be open to flexible scheduling. * Schedules are available 2 weeks in advance ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center JobsFlexible Call Center JobsFlexible Call Center Jobs in Raleigh, NC

Flexible Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do flexible call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for flexible call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a flexible call center?

A flexible call center is a customer service operation that offers adaptable work arrangements, such as remote work, adjustable schedules, and part-time shifts. This flexibility allows employees to better balance their work and personal lives while still providing support to customers. Flexible call centers often use cloud-based technology to enable agents to work from various locations and at different times, making it easier to scale operations and meet changing business needs.

How does working in a flexible call center impact daily scheduling and work-life balance?

Flexible call centers often offer a range of shifts, including part-time, split shifts, and remote options, which can be ideal for individuals needing to balance work with other commitments such as school or family. While this flexibility is a major benefit, it may also require adaptability, as schedules can change based on call volume and business needs. Team structures typically involve close collaboration with supervisors and regular virtual meetings to stay aligned. Being proactive in communicating your availability and preferences can help ensure a positive work-life balance while meeting the center’s operational requirements.

What are the key skills and qualifications needed to thrive as a flexible call center agent, and why are they important?

To thrive as a Flexible Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and chat platforms is important for handling customer interactions efficiently. Outstanding soft skills include patience, adaptability, and resilience under pressure to ensure high-quality customer experiences. These skills help agents effectively resolve issues, maintain customer satisfaction, and adapt to dynamic call center environments.

What is the difference between Flexible Call Center vs Customer Service Representative?

AspectFlexible Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentRemote or on-site call center settingOffice or remote customer service setting
Industry UsageCommon in call centers across various industriesCommon in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, flexible hoursAssisting customers, resolving issues, product info

Flexible Call Center roles typically involve handling calls in a call center environment with flexible scheduling, often remotely. Customer Service Representatives focus on assisting customers directly, often within specific industries. Both roles require similar credentials and work environments, but the flexible call center emphasizes adaptable hours and remote work options.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Flexible Call Center jobs in Raleigh, NC? For Flexible Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Flexible Call Center jobs in Raleigh, NC look for? The top searched job categories for Flexible Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Flexible Call Center jobs? Cities near Raleigh, NC with the most Flexible Call Center job openings:
Flexible Call Center jobs near you
Infographic showing various Flexible Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)

Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)

Position Overview

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.

The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?

Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.

Apply today to start your career in the automotive industry!

Apply