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Call Center Director Jobs in Raleigh, NC (NOW HIRING)

The Learning Experience

Center Director

Apex, NC

$35K - $49K/yr

Dental insurance Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging ...

The Learning Experience - Apex

Center Director

Apex, NC · On-site

$36K - $49K/yr

Dental insurance Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance and attendance) Work Location: Onsite - 11800 Weston Parkway ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

The Learning Experience

Center Director

Apex, NC · On-site

$50K - $60K/yr

Dental insurance Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging ...

Learning Care Group

Center Director

Garner, NC · On-site

$41K - $57K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

The Learning Experience

Center Director

Raleigh, NC

$45K - $62K/yr

Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to ...

La Petite Academy

Center Director

Garner, NC · On-site

$41K - $57K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Garner, NC · On-site

$41K - $57K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

Learning Care Group

Center Director

Garner, NC · On-site

$41K - $57K/yr

In a Center Director, we look for committed individuals who want to have a positive impact in the lives of children and their families, while effectively and efficiently running all school operations.

The Learning Experience

Center Director

Raleigh, NC · On-site

$40K - $55K/yr

Daily responsibilities for Center Directors: PEOPLE LEADERSHIP * Identifies, schedules and interviews teacher candidates; Builds networks of external future talent * Conducts classroom observations ...

Ultimate LLC

Call Center Representative

Raleigh, NC · On-site

$19 - $21/hr

Positive Attitude High degree of professionalism Minimum of 2 years Call Center experience Computer proficiency with MS Office i.e. Outlook, Word, etc. All qualified applicants will receive ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Raleigh, NC

Call Center Director information

See Raleigh, NC salary details

$38.8K

$91K

$141.3K

How much do call center director jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call center director in Raleigh, NC is $90,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $105,900.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to Call Center Director jobs in Raleigh, NC?

For Call Center Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Raleigh, NC look for?

The top searched job categories for Call Center Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Director jobs?

Cities near Raleigh, NC with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $100,135 per year, or $48.1 per hour.

Center Director

The Learning Experience

Apex, NC

$35K - $49K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive.
 
Center Director Responsibilities: 
PEOPLE LEADERSHIP
  • Identifies, schedules and interviews teacher candidates; Builds networks of external future talent
  • Conducts classroom observations, evaluations, and provides feedback that motivates and encourages learning.
  • Manages team to ensure TLE curriculum is executed in alignment with brand standards;
  • Uses a growth mindset to train, coach and develop for the future
  • Listens objectively to employee concerns and plans a recommended course of action
  • Builds and communicates weekly schedules
  • Daily management of classroom ratios
  • Manages new hire paperwork and all employee files in compliance with state licensing regulations
  • Builds and communicates center schedules to ensure appropriate ratios are always intact and labor is effectively managed to budget. 
CUSTOMER FOCUS
  • Leads tour with prospective families, highlighting key features and points of difference of our curriculum, teacher tenure/quality, etc.
  • Regularly communicates with families regarding student progress
  • Executes “parent pleasers”
  • Execution of our Show and Tell
  • Regularly audits and maintains all records and files for students and teachers
  • Ensures the physical environment and health/safety standards are full compliance with local and state licensing regulations
  • Manages relationships with state licensors and conducts center evaluations
  • Responsible for accident/incident reporting
  • Medication management
  • Conducts monthly emergency safety drills
  • Manages new customer administration and files in compliance with state licensing regulations
 
Center Director Qualifications:
  • Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.
  • Must have professional teaching experience with infants to preschool children.
  • Bachelor's degree in ECE or related field highly preferred.
  • Strong knowledge of state licensing rules and regulations.
  • CPR and First Aide Certification highly preferred.
  • Must meet state specific guidelines 
Bonus:
  • Sign on bonus of $350 upon completion of probationary period
 
 

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