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Call Center Operations Manager Jobs in Raleigh, NC

Montgomery Hassell Inc.

Call Center Manager

Zebulon, NC · On-site

$50 - $70/hr

Oversee daily call center operations * Manage incoming service calls and ensure timely job ... assignment and completion * Lead, coach, and support operations personnel * Prepare reports ...

New

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

This role provides strategic and operational oversight for all program-related activities, ensuring ... The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

This role provides strategic and operational oversight for all program-related activities, ensuring ... The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

This role provides strategic and operational oversight for all program-related activities, ensuring ... The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

EmergeOrtho

Call Center Specialist

Durham, NC

$15.25 - $19/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Raleigh, NC

Call Center Operations Manager information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Raleigh, NC is $71,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Raleigh, NC?

The most popular types of Call Center Operations jobs in Raleigh, NC are:

What are popular job titles related to Call Center Operations Manager jobs in Raleigh, NC?

For Call Center Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Call Center Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Operations Manager jobs?

Cities near Raleigh, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,626 per year, or $34.4 per hour.

Call Center Manager

Montgomery Hassell Inc.

Zebulon, NC • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Job description

Why Join This Company?

This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry.

The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long‑term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.

What Sets This Company Apart:
  • Family-owned culture with supportive leadership
  • Growth and advancement opportunities
  • Fast-paced, team‑oriented operations environment
  • Opportunity to make a direct impact on operations for this business
  • Competitive compensation package
What You’ll Do
  • Oversee daily call center operations
  • Manage incoming service calls and ensure timely job assignment and completion
  • Lead, coach, and support operations personnel
  • Prepare reports, operational metrics, and performance tracking data
  • Maintain compliance with company policies, safety standards, and transportation procedures
  • Foster a professional, customer-focused, and team-oriented call center environment
Minimum Qualifications Required
  • Experience leading high-volume call centers or dispatch teams
  • Strong communication, organization, multitasking, and problem‑solving skills
  • Ability to work effectively in a fast‑paced environment
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Teams
  • Strong decision‑making and customer service abilities
  • Professional, dependable, and operations-focused mindset
About the Company

This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long‑term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply.

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