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Call Center Operations Manager Jobs in Raleigh, NC

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

This role provides strategic and operational oversight for all program-related activities, ensuring ... The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

This role provides strategic and operational oversight for all program-related activities, ensuring ... The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering ...

InteLogix

Operations Manager - Finance

Morrisville, NC

$80K - $97K/yr

Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... center hours of operation. * Performs clerical or administrative duties as assigned. Basic ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Raleigh, NC

Call Center Operations Manager information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center operations manager in Raleigh, NC is $71,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Raleigh, NC?

The most popular types of Call Center Operations jobs in Raleigh, NC are:

What are popular job titles related to Call Center Operations Manager jobs in Raleigh, NC?

For Call Center Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Call Center Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Operations Manager jobs?

Cities near Raleigh, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,626 per year, or $34.4 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Raleigh, NC

Full-time

Retirement, PTO

Re-posted 8 days ago

Job description

Company Overview:

  • This is a 5+ year old, growing exterior remodeling company serving homeowners throughout North Carolina
  • This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth

 

What is Being Offered:

  • Competitive base + bonus potential
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Make rehash calls weekly
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • 2-5+ years of call center or inside sales leadership experience within the home improvement industry
  • Proven ability to coach, mentor, and develop employees
  • Experience implementing and training call center processes and systems
  • Experience with data management and data analysis
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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