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Call Center Operations Manager Jobs in Raleigh, NC

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... center operations. Responsibilities : • Serve as Product Owner for Genesys Telephony (Call ... Management • 3+ years' current experience working supporting Genesys Contact Center as Business ...

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

$65 - $90/hr

The Intake RN performs the daily operations of patient intake and/or admissions, with may include ... Experience in the managed care pre-certification process, level of care assessments and utilization.

Summit BHC

Intake RN - Call Center

Raleigh, NC · On-site

The Intake RN performs the daily operations of patient intake and/or admissions, with may include ... Experience in the managed care pre-certification process, level of care assessments and utilization.

Summit BHC

Intake RN - Call Center

Garner, NC · On-site

The Intake RN performs the daily operations of patient intake and/or admissions, with may include ... Experience in the managed care pre-certification process, level of care assessments and utilization.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Raleigh, NC

Call Center Operations Manager information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Raleigh, NC is $71,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Raleigh, NC?

The most popular types of Call Center Operations jobs in Raleigh, NC are:

What are popular job titles related to Call Center Operations Manager jobs in Raleigh, NC?

For Call Center Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Call Center Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Operations Manager jobs?

Cities near Raleigh, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,626 per year, or $34.4 per hour.

Customer Service Representative (Call Center)

The Autumn Group

Durham, NC • On-site

$15 - $19.25/hr

Full-time

Re-posted 7 days ago

Job description

Company Description
Job Description
The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.
*Education
We require a minimum of a high school diploma or equivalent, though bachelor's degrees are preferred.
Qualifications
Qualifications
We are currently growing our team across a variety of roles and are interested in hearing from candidates with a proven track record of success in the following areas:
• Prior customer service experience in a call center environment highly desired
• Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
• Comfortable working with standard operating procedures with focus on quality
• Possess Strong problem solving skills such as superb listening skills and motivational interviewing
• Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
• Ability to work a shift during core business hours between 8:30am - 8:00pm with extended hours to 10:00pm
• Successful completion of paid training without interruption is a must
Additional Information
All your information will be kept confidential according to EEO guidelines.

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