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Call Center Operations Manager Jobs in Raleigh, NC

ClifyX

Call Center Agent

Raleigh, NC

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... center hours of operation. * Performs clerical or administrative duties as assigned. Basic ...

UNC HEALTH

Manager Cancer Center Operations II

Cary, NC · On-site

$44.56 - $64.06/hr

Responsible for the management oversight of a a large oncology clinical group at the comprehensive cancer center site. Responsibilities: 1. Responsible for efficient staffing to meet patient and ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

JLL

Data Center Operations Director

Raleigh, NC · On-site

Director, Data Center Operations Essential Duties and Responsibilities: * Provide data center ... Provide ownership of all DC/CE managed space within a designated area. * Leadership of our all data ...

New

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$15 - $18.75/hr

... call center * Technical Skills: MS Office, computer skills, typing * Skills ... Communication, organization, time management, multi-tasking, customer service * Abilities:

Jj

Operations Supervisor, PSC

Raleigh, NC · Remote

Proficient with using call center software, CRM tools, and Microsoft Office Suite. Preferred ... Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Raleigh, NC

Call Center Operations Manager information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for call center operations manager in Raleigh, NC is $71,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are the most commonly searched types of Call Center Operations jobs in Raleigh, NC? The most popular types of Call Center Operations jobs in Raleigh, NC are:
What are popular job titles related to Call Center Operations Manager jobs in Raleigh, NC? For Call Center Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Call Center Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Operations Manager jobs? Cities near Raleigh, NC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,630 per year, or $34.4 per hour.
Call Center Agent

Call Center Agent

ClifyX

Raleigh, NC

$14.50 - $19.25/hr

Other

Posted 6 days ago

Job description

Call Center Agent

NCMMIS is in search of 12 Call Center Agent. Labor Category – Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon candidate's ability to meet qualifications at the best value. Rate will need to be established on the agreement prior to starting of approved candidate. If rate if not already established please reach out to SCA to receive the NTE rate in order to submit a proposal.

Essential Job Function:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology

Other Qualifications:

  • Basic communication skills
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers

Work Environment:

  • Office environment
  • May require shift work

Additional Information:

  • Place of Performance - 2610 Wycliff Rd, Raleigh, NC
  • Period of Performance – Start date and ongoing (possible through POP of agreement / possible conversion to CSRA)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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