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Call Center Operations Manager Jobs in Lexington, NC

TTEC

Call Center Manager

Winston Salem, NC

Call Center Manager Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Call Center Manager working onsite in Winton Salem NC,youll be a ...

TTEC

Call Center Manager

Winston Salem, NC · On-site

As a Call Center Manager working onsite in Winton Salem NC, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are ...

The LaSalle Group

Dispatcher

Salisbury, NC · On-site

$17 - $20/hr

LaSalle Network is hiring a Call Center Representative! Join a high-energy team based on-site in ... Manage key requests and PIN code updates for all facilities * Handle dispatching of service calls ...

Ward Trucking, LLC

Operations Supervisor

Winston Salem, NC · On-site

$55K - $85K/yr

Service Center Manager / Operations Manager OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals and contribution dollar goals while balancing ...

HCTec

Service Desk Supervisor

Winston Salem, NC · On-site

... call center operations Capacity / Scheduling Monitor activity in the Supervisor dashboard and ... Management, and operational leadership to create and monitor work schedule for team, ensuring ...

HCTec

Service Desk Supervisor

Winston Salem, NC · On-site

... the improvement of call center operations Capacity / Scheduling • Monitor activity in the ... Management, and operational leadership to create and monitor work schedule for team, ensuring ...

XPO

Manager, Freight Operations

Kernersville, NC

LTL freight management and/or service center/management experience * Experience driving a forklift ... Guide the complete daily operations of the service center * Oversee revenue, profit and cost ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lexington, NC

Call Center Operations Manager information

See Lexington, NC salary details

$28.3K

$66.3K

$121.9K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Lexington, NC is $66,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $81,800.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Lexington, NC look for?

The top searched job categories for Call Center Operations Manager jobs in Lexington, NC are:

What cities near Lexington, NC are hiring for Call Center Operations Manager jobs?

Cities near Lexington, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lexington, NC as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $66,274 per year, or $31.9 per hour.

Call Center Manager

TTEC

Winston Salem, NC

Full-time

Medical, PTO

Posted 20 days ago

TTEC rating

5.5

Company rating: 5.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

427th of 500 rated business services

Job description

Call Center Manager
Apply now Save jobSaved job

Your potential has a place here with TTECs award-winning employment experience. As a Call Center Manager working onsite in Winton Salem NC,youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in United States says it all!

What Youll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, youll support and motivate your team to make sure theyre on track to meet client goals. Youll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. Youre an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.

Youll report to the . Were looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, Youll

  • Improve the key success metrics associated with goals.These include:

    • Customer Satisfaction Score

    • Service Level Goals

    • Quality Goals

  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team

What You Bring to the Role

  • Minimum 1 year call center or equivalent work experience

  • Continuously promote a performance-driven culture and always work towards reaching for amazing

  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

  • Consistently mentor and inspire others

  • Customer focused mindset

  • Understanding, interpreting, and manipulating data for reporting

What You Can Expect

  • Supportive of your career and professional development

  • An inclusive culture and community minded organization where giving back is encouraged

  • A global team of curious lifelong learners guided by our company values

  • Ask us about our paid time off (PTO) and wellness and healthcare benefits

What TTEC employees say

Pay

Benefits

Hours and flexibility

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