Call Center Specialist
$15.75 - $19.75/hr
Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...
Call Center Specialist
$15.75 - $19.75/hr
Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...
Call Center Specialist
Asheville, NC · On-site
$15.75 - $19.75/hr
Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Notifies Team Lead or Manager of issues interfering with department operations * May be asked to ...
Call Center Specialist
Asheville, NC · On-site
$15.75 - $19.75/hr
Call Center Specialist Opportunity in the Blue Ridge Region EmergeOrtho is committed to being the ... Notifies Team Lead or Manager of issues interfering with department operations * May be asked to ...
Call Center Specialist
$15.75 - $19.75/hr
With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...
Call Center Specialist
$15.75 - $19.75/hr
With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...
Call Center Specialist
Asheville, NC · On-site
$15.75 - $19.75/hr
The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Notifies Team Lead or Manager of issues interfering with department operations * May be asked to ...
Call Center Specialist
Asheville, NC · On-site
$15.75 - $19.75/hr
The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Notifies Team Lead or Manager of issues interfering with department operations * May be asked to ...
In-Bound Call Center Representative
Asheville, NC · Remote
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Asheville, NC · Remote
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Waynesville, NC · On-site
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Waynesville, NC · On-site
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Asheville, NC · On-site
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Asheville, NC · On-site
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Waynesville, NC · Remote
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
In-Bound Call Center Representative
Waynesville, NC · Remote
$16/hr
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV ... Answer and manage incoming calls and online tips from the public * Gather, clarify, and document ...
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
Under the supervision of the Operations Manager, manages the daily operations of the PACE Center. Responsibilities include hiring, training, evaluating, and any necessary corrective action.
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
Quick apply
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
This role involves managing, mentoring, and motivating a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. Key responsibilities include ...
Operations Manager
Fletcher, NC · On-site
$90K - $110K/yr
Track and maintain productivity benchmarks, including call-backs and stops per day * Address ... Manage inventory, tools, equipment, and operational supplies What We're Looking For * 3-5 years of ...
Quick apply
Operations Manager
Fletcher, NC · On-site
$90K - $110K/yr
Track and maintain productivity benchmarks, including call-backs and stops per day * Address ... Manage inventory, tools, equipment, and operational supplies What We're Looking For * 3-5 years of ...
Operations Manager
Fletcher, NC · On-site
$90K - $110K/yr
Track and maintain productivity benchmarks, including call-backs and stops per day * Address ... Manage inventory, tools, equipment, and operational supplies What We're Looking For * 3-5 years of ...
Operations Manager
Fletcher, NC · On-site
$90K - $110K/yr
Track and maintain productivity benchmarks, including call-backs and stops per day * Address ... Manage inventory, tools, equipment, and operational supplies What We're Looking For * 3-5 years of ...
Manager Operations - Final Mile
Royal Pines, NC · On-site
$80 - $110/hr
The Distribution Center Operations Manager is a key member of the leadership team responsible for overseeing all aspects of warehouse operations as it pertains to inventory integrity, order ...
New
Manager Operations - Final Mile
Royal Pines, NC · On-site
$80 - $110/hr
The Distribution Center Operations Manager is a key member of the leadership team responsible for overseeing all aspects of warehouse operations as it pertains to inventory integrity, order ...
New
Contact Center Representative
Penrose, NC · On-site
$23.75/hr
Successfully manage Shortel Contact Center Coding Protocols- logging in and out of call center ... operations environment. * Ability to communicate effectively in verbal and written form.
Contact Center Representative
Penrose, NC · On-site
$23.75/hr
Successfully manage Shortel Contact Center Coding Protocols- logging in and out of call center ... operations environment. * Ability to communicate effectively in verbal and written form.
Pharmacy Operations Manager
Asheville, NC · On-site
Pharmacy Operations Manager Want to join a team of daring managers who care without reservations or ... Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive ...
Pharmacy Operations Manager
Asheville, NC · On-site
Pharmacy Operations Manager Want to join a team of daring managers who care without reservations or ... Mission Hospital is licensed for 853 beds and is the region's only trauma center, comprehensive ...
Call Center Operations Manager information
See Arden, NC salary details
$30K - $39K
4% of jobs
$39K - $48K
13% of jobs
$50.3K is the 25th percentile. Wages below this are outliers.
$48K - $57K
32% of jobs
The median wage is $57.5K / yr.
$57K - $66K
18% of jobs
$66K - $75K
6% of jobs
$78.4K is the 75th percentile. Wages above this are outliers.
$75K - $84K
4% of jobs
$84K - $93K
4% of jobs
$93K - $102K
3% of jobs
$102K - $111K
6% of jobs
$111K - $120K
7% of jobs
$120K - $129K
1% of jobs
$30K
$70.2K
$129K
How much do call center operations manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for call center operations manager in Arden, NC is $70,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,700.00 per year, depending on experience, location, and employer.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What job categories do people searching Call Center Operations Manager jobs in Arden, NC look for?
The top searched job categories for Call Center Operations Manager jobs in Arden, NC are:
What cities near Arden, NC are hiring for Call Center Operations Manager jobs?
Cities near Arden, NC with the most Call Center Operations Manager job openings:
$15.75 - $19.75/hr
Full-time
Medical, Dental, Vision
Re-posted 25 days ago
EmergeOrtho rating
6.8
Based on 42 frontline employees who took The Breakroom Quiz
498th of 898 rated healthcare providers
Job description
Care Starts with You! Call Center Specialist Opportunity in the Blue Ridge Region
EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Blue Ridge region is currently seeking a Call Center Specialist at our McDowell Street office. Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with related administrative tasks.
Why Join EmergeOrtho?
- Hiring Immediately - Start your journey with us right away!
- Great Team - Be part of a collaborative, patient-focused team
- Excellent Benefits - Comprehensive health, dental, vision, and more
Who Should Apply?
If you're a strong communicator, enjoy helping others, and excel in a high-energy environment, we want to hear from you! Whether you have prior call center experience or are looking to grow in a healthcare setting, this is your opportunity to be part of something meaningful. Apply today and help shape the future of orthopedic care - one call at a time!
What EmergeOrtho employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About EmergeOrtho
Sourced by ZipRecruiter
Our Mission Drives Us EmergeOrtho is committed to being the trusted leader in innovative, quality-focused, comprehensive musculoskeletal care. This foundational focus motivates us daily. Our Culture Balances Us Many employers talk about work/life balance. We put it into action. The retention rate of our staff is excellent, speaking volumes about employee satisfaction. Not only do our providers find it professionally stimulating to stay up to date on surgical techniques, nonsurgical treatments, and state-of-the-art equipment—they express overwhelming contentment with the lifestyle they enjoy in their nonworking hours. See how we make working here meaningful and fun.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Durham, NC, US