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Call Center Operations Manager Jobs in Holly Ridge, NC

Zeiders Enterprises

Non-Medical Case Manager

Camp Lejeune, NC · On-site

$18.75 - $24/hr

The Wounded Warrior Call Center (WWCC) provides assistance services for wounded, ill, and injured ... Non-Medical Case Managers (NMCM) provide extended support, and outreach calls for non-complex, non ...

Zeiders Enterprises

Non-Medical Case Manager

Camp Lejeune, NC · On-site

$18.75 - $24/hr

The Wounded Warrior Call Center (WWCC) provides assistance services for wounded, ill, and injured ... Non-Medical Case Managers (NMCM) provide extended support, and outreach calls for non-complex, non ...

Aspen Dental

Dental Office Manager

Jacksonville, NC

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Jacksonville, NC

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Walmart

Optical Center Manager

Richlands, NC · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Holly Ridge, NC

Call Center Operations Manager information

See Holly Ridge, NC salary details

$24.5K

$57.2K

$105.2K

How much do call center operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center operations manager in Holly Ridge, NC is $57,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What cities near Holly Ridge, NC are hiring for Call Center Operations Manager jobs?

Cities near Holly Ridge, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Holly Ridge, NC as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $57,233 per year, or $27.5 per hour.

Supervisor, Operations - Seasonal

ResultsCX

Jacksonville, NC • On-site

Other

Posted 20 days ago

Job description

Supervisor, Operations - Seasonal
Full Location: JACKSONVILLE - US
Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.
The Supervisor, Operations - Seasonal role provides World-class support to the Call Center Agents and our clients' customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
Specifically, the Supervisor, Operations - Seasonal role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.
In this role you will:
  • Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation
  • Identify, Prioritize and Coach agent development areas
  • Directly manage team of 10 or more agents
  • Document account resolutions, issues, and general notes.
  • Assist agents with functionality and basic troubleshooting of product or account issues for the customers
  • Maintain target levels of performance required by the client
  • Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
  • Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
  • Help maintain a good team and working environment
  • Multitask, listen, input data, probes, and proves solutions to the agents.
  • Ensure that all Agent reference materials are up to date.
  • Undertake duties of a general nature or additional tasks as business requires from time to time
  • Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
  • Ensure that agents have working equipment and all items needed to do their job.

To join our team, you need:
  • Consistent attendance and punctuality.
  • Experience as a Mentor.
  • Ability to exceed KPI's.
  • Proficient knowledge of inbound contact center environment.
  • Excellent phone skills, customer service skills, analytical and troubleshooting expertise.
  • Solid verbal and written communication skills.
  • The Ability tomulti-task, handle escalated calls and upset customers in a professional and courteous manner.
  • A flexible schedule.
  • Analytical and troubleshooting expertise.
  • Ability to develop and motivate a team.
  • Superb listening, probing, negotiation and deescalation skills

Why join ResultCX:
  • Employee Performance Incentives and Prizes
  • Frequent Employee events, games, parties, and all-around fun in the workplace
  • Healthcare Benefits
  • Paid Training
  • Opportunity to grow withResultsCX if that's "Your Greater"

About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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