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Call Center Operations Manager Jobs in Holly Ridge, NC

Zeiders Enterprises

Non-Medical Case Manager

Camp Lejeune, NC · On-site

$18.75 - $24/hr

The Wounded Warrior Call Center (WWCC) provides assistance services for wounded, ill, and injured ... Non-Medical Case Managers (NMCM) provide extended support, and outreach calls for non-complex, non ...

Bimbo Bakeries USA

Sales Center Leader

Jacksonville, NC · On-site

$63K - $82K/yr

The Sales Center Leader is responsible for leading the execution of all shipping and sales center ... operational direction to achieve specific objectives/outcomes.Ability to manage direct reports ...

Walgreens

Emerging Store Manager

Swansboro, NC · On-site

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

Walgreens

Emerging Store Manager

Swansboro, NC

Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center. * Complies with all company policies and procedures, manages operations of assigned ...

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Holly Ridge, NC

Call Center Operations Manager information

See Holly Ridge, NC salary details

$24.5K

$57.2K

$105.2K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in Holly Ridge, NC is $57,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What cities near Holly Ridge, NC are hiring for Call Center Operations Manager jobs? Cities near Holly Ridge, NC with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Holly Ridge, NC as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,233 per year, or $27.5 per hour.
Call Center Supervisor

Call Center Supervisor

North South Consulting Group

Hubert, NC • On-site

Full-time

Posted 2 days ago

Be an early applicant

Job description

The Call Center Supervisor provides daily operational leadership for Customer Care Representatives and Shift Team Leads supporting the Wounded Warrior Call Center. The Supervisor oversees staffing, workload management, customer service quality, employee coaching, performance monitoring, and compliance with all contractual service requirements to ensure exceptional support for wounded, ill, and injured service members and their families.
**This position is contingent upon contract award**
Responsibilities
  • Supervise daily call center operations.
  • Manage employee schedules and staffing assignments.
  • Monitor service levels and ensure contractual response times are met.
  • Coach and mentor Customer Care Representatives and Shift Team Leads.
  • Review quality assurance findings and implement corrective actions.
  • Monitor productivity, attendance, and performance metrics.
  • Assist with hiring, onboarding, and employee development.
  • Resolve escalated customer concerns.
  • Coordinate with Government representatives regarding operational issues.
  • Ensure accurate documentation within MCWIITS.
  • Prepare operational reports and performance summaries.
  • Promote continuous improvement and customer service excellence.
Qualifications
  • Associate’s degree or 5 years of equivalent experience.
  • US Citizenship and the ability to pass a federal background check.
  • Strong leadership and personnel management skills.
  • Experience managing workforce schedules in a 24/7 operation.
  • Knowledge of workforce management systems.
  • Excellent customer service and conflict resolution skills.
  • Ability to analyze operational metrics and implement improvements.
  • Strong communication and organizational skills.
  • Experience with Microsoft Office and electronic case management systems.
Desired Qualifications
  • Experience supporting military or government call center operations.
  • Experience supervising healthcare or social services customer support.
  • Familiarity with MCWIITS.
  • Experience with quality assurance and workforce management software.

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