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Call Center Operations Manager Jobs in Holly Ridge, NC

Aspen Dental

Dental Office Manager

Jacksonville, NC · On-site

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Jacksonville, NC · On-site

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Aspen Dental

Dental Office Manager

Jacksonville, NC · On-site

$55K - $60K/yr

When you join our team as a Dental Office Manager , which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients ...

Walmart

Optical Center Manager

Richlands, NC · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Walmart

Manager - Optical Center

Richlands, NC · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Aspen Dental

Associate Dentist

Jacksonville, NC · On-site

$200K - $230K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

The Boyd Group

Collision General Manager

Wilmington, NC · On-site

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

The Boyd Group

Collision General Manager

Wilmington, NC · On-site

The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI's and insurance metrics are met. They are responsible to coach and empower each team ...

Walmart

Vision Center Manager L3

Richlands, NC

$114K/yr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Walmart

Vision Center Manager L3

Richlands, NC · On-site

$38.50 - $50/hr

... operational and quality assurance reviews developing and implementing action plans to improve ... Center by hiring training mentoring assigning duties providing recognition and promoting a ...

Aspen Dental

Associate Dentist

Jacksonville, NC · On-site

$200K - $230K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Driveline

Flex Merchandiser

Wallace, NC · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Aspen Dental

Associate Dentist

Jacksonville, NC · On-site

$200K - $230K/yr

... call center, learning and development, plus so much more    *Source: ADA Health Policy ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Aspen Dental

Associate Dentist

Jacksonville, NC · On-site

$200K - $230K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Holly Ridge, NC

Call Center Operations Manager information

See Holly Ridge, NC salary details

$24.5K

$57.2K

$105.2K

How much do call center operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center operations manager in Holly Ridge, NC is $57,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Holly Ridge, NC are hiring for Call Center Operations Manager jobs?

Cities near Holly Ridge, NC with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Holly Ridge, NC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,233 per year, or $27.5 per hour.

Dental Office Manager

Aspen Dental

Jacksonville, NC • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

667th of 898 rated healthcare providers

Job description

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Dental Office Manager, which at Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type: Full - Time
Salary: $55000 - $60000 /year + monthly and quarterly incentive earnings **
At Aspen Dental, we put You First. We offer:
  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
  • Career development and growth opportunities to support you at every stage of your career
  • A fun and supportive culture that encourages collaboration and innovation
  • Free Continuous Learning through TAG U

How You'll Make a Difference:
As a Dental Office Manager, you will lead the office in all office operations in support of the doctors to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an extensive, ten-week training program to gain business and leadership knowledge designed to help you succeed and grow within our organization.
  • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
  • Hire, develop, manage and retain the office staff
  • Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
  • Review monthly business results, manage profit and loss, align sales plan to support business goals and create strategies to increase profitability
  • Prepare and lead daily huddles with team to level set expectations to optimize patient experience and business performance
  • Additional tasks as required

Preferred Qualifications
  • Minimum of one year of managing a team of direct reports
  • High school diploma or equivalent; college degree is preferred
  • A people centric leader who motivates and inspires others
  • Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
  • Demonstrate analytical thinking; place a premium on leveraging data

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
*May vary by independently owned and operated Aspen Dental locations.
**Limitations apply, please see recruiter for details
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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