Call Center Operations Manager Jobs in Holly Ridge, NC

Position Summary... What you'll do...Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures and suggesting resolution for Associates Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change. Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters: We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. There is no cost or payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $38.50 - $50.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates Primary Location... 349 KINSTON HWY, RICHLANDS, NC 28574-6420, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.