Future Operations SME
Jacksonville, NC · On-site
Weekly MRR EI&I Working Groups. * Synchronization of MRR subordinate unit Gap Managers ... Center (MRTC) and G7 on suggested curriculum adjustments, inputs for Future Force Design and needs ...
Future Operations SME
Jacksonville, NC · On-site
Weekly MRR EI&I Working Groups. * Synchronization of MRR subordinate unit Gap Managers ... Center (MRTC) and G7 on suggested curriculum adjustments, inputs for Future Force Design and needs ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
Remote Outbound Sales Representative
$14.25 - $18.75/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
Remote Outbound Sales Representative
$14.25 - $18.75/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Utilize systems and technology to complete account management tasks. * Accurately document and ...
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
... Management and Inpatient experience preferred - Meets all credentialing criteria required ... Brynn Marr Hospital is a 102-bed psychiatric hospital and residential treatment center located in ...
... Management and Inpatient experience preferred - Meets all credentialing criteria required ... Brynn Marr Hospital is a 102-bed psychiatric hospital and residential treatment center located in ...
This leader must maintain operations and drive results in his/her restaurant through people ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Quick apply
This leader must maintain operations and drive results in his/her restaurant through people ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
General Manager
Jacksonville, NC · On-site
This leader must maintain operations and drive results in his/her restaurant through people ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
General Manager
Jacksonville, NC · On-site
This leader must maintain operations and drive results in his/her restaurant through people ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Weekly MRR EI&I Working Groups. * Synchronization of MRR subordinate unit Gap Managers ... Center (MRTC) and G7 on suggested curriculum adjustments, inputs for Future Force Design and needs ...
Weekly MRR EI&I Working Groups. * Synchronization of MRR subordinate unit Gap Managers ... Center (MRTC) and G7 on suggested curriculum adjustments, inputs for Future Force Design and needs ...
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Quick apply
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
Assistant Manager
Jacksonville, NC · On-site
Operations Management: * Maintain operational standards and requirements in the restaurant ... Leverage the support of the Restaurant Support Center * Ensure all risk management issues are in ...
General Manager
Maysville, NC · On-site
Star learn center must be utilized and 100% completion maintained each period with all new hires as ... Meeting and Maintaining Restaurant operational standards- (A passing score) With all Restaurant ...
Quick apply
General Manager
Maysville, NC · On-site
Star learn center must be utilized and 100% completion maintained each period with all new hires as ... Meeting and Maintaining Restaurant operational standards- (A passing score) With all Restaurant ...
Star learn center must be utilized and 100% completion maintained each period with all new hires as ... Meeting and Maintaining Restaurant operational standards- (A passing score) With all Restaurant ...
Quick apply
Star learn center must be utilized and 100% completion maintained each period with all new hires as ... Meeting and Maintaining Restaurant operational standards- (A passing score) With all Restaurant ...
Drive store performance through compliance with all brand standards involved with operational ... Prior management experience (specialty retail preferred) * High school diploma or equivalent ...
Drive store performance through compliance with all brand standards involved with operational ... Prior management experience (specialty retail preferred) * High school diploma or equivalent ...
Account Manager
Wallace, NC · On-site
$14 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Wallace, NC · On-site
$14 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
$13.01 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
$13.01 - $15.30/hr
... operational guidelines Qualifications High school diploma or equivalent At least 18 years of age ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Jacksonville, NC · On-site
$13.01 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Jacksonville, NC · On-site
$13.01 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Wallace, NC · On-site
$14 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
Account Manager
Wallace, NC · On-site
$14 - $15.30/hr
... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...
With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine ... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ...
With ongoing training, seasoned mentors, and dedicated practice managers who want to see you shine ... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ...
Call Center Operations Manager information
See Holly Ridge, NC salary details
$24.5K - $31.8K
4% of jobs
$31.8K - $39.2K
13% of jobs
$41K is the 25th percentile. Wages below this are outliers.
$39.2K - $46.5K
32% of jobs
The median wage is $46.9K / yr.
$46.5K - $53.8K
18% of jobs
$53.8K - $61.2K
6% of jobs
$63.9K is the 75th percentile. Wages above this are outliers.
$61.2K - $68.5K
4% of jobs
$68.5K - $75.9K
4% of jobs
$75.9K - $83.2K
3% of jobs
$83.2K - $90.6K
6% of jobs
$90.6K - $97.9K
7% of jobs
$97.9K - $105.2K
1% of jobs
$24.5K
$57.2K
$105.2K
How much do call center operations manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for call center operations manager in Holly Ridge, NC is $57,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $70,700.00 per year, depending on experience, location, and employer.
What are some common challenges faced by call center operations managers, and how can they be addressed?
Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.
What is the difference between Call Center Operations Manager vs Call Center Supervisor?
| Aspect | Call Center Operations Manager | Call Center Supervisor |
|---|---|---|
| Responsibilities | Oversees overall call center operations, strategic planning, and team management | Manages daily team activities, monitors performance, and handles escalations |
| Required Credentials | Bachelor's degree, experience in call center management, leadership skills | High school diploma or equivalent, experience in customer service, team supervision |
| Work Environment | Office-based, strategic meetings, cross-department collaboration | Office or call center floor, direct team supervision |
| Industry Usage | Common in large call centers, BPOs, and corporate customer service | Found in smaller call centers, retail, and service industries |
The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.
What does a call center operations manager do?
A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.
What are the key skills and qualifications needed to thrive as a call center operations manager?
To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What cities near Holly Ridge, NC are hiring for Call Center Operations Manager jobs?
Cities near Holly Ridge, NC with the most Call Center Operations Manager job openings:
Job description
Job Title
Future Operations SME
Location
Jacksonville, NC 28540 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
High School / GED
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Future Operations SME to support a federal government client.
Description:
Job Requirements
Requirements:
Security Clearance:
Location:
Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
Future Operations SME
Location
Jacksonville, NC 28540 US (Primary)
Category
Intelligence
Job Type
Full-Time
Career Level
Staff
Education
High School / GED
Travel
Security Clearance Required
TS/SCI
Job Description
Prescient Edge is seeking a Future Operations SME to support a federal government client.
Description:
- Assist the Marine Raider Regiment (MRR) Future Operations Officer (FOPSO) in unit evolution, transformation, and experimentation of the MRR by bridging the MARSOC Combat, Development, and Integration (CD&I) staff section with the MRR, Marine Raider Battalions (MRBs), Marine Special Operations Companies (MSOCs), and Marine Special Operations Teams (MSOTs).
- Assist the MRR FOPS with leading MRR's force modernization effort to include integration with MCWL, experimental exercises, and integration with DoD and civilian science and technology initiatives.
- Assist the MRR FOPSO in leading the MRR Experimentation, Innovation, and Integration (EI&I) Strategy and implementation process to include:
- Weekly MRR EI&I Working Groups.
- Synchronization of MRR subordinate unit Gap Managers.
- Attendance in and information distribution of MARSOC Capability Development Team working groups.
- Providing oversight of MRR/MRB RCIDS submissions.
- Support MRR equities in the MARSOC Component Requirements Evaluation Review Board (RERB) process through overall preparedness, and staff synchronization and de- confliction across the command when seeking a sourcing solution.
- Aid in regimental capability development priorities, via thorough: collection, validation, experimentation, synchronization, integration, consumption rate and the maintenance/ sustainment of equipment by, with and through the understanding of regimental operations, mission's, unit priorities and funding processes.
- Assist in managing a current and detailed MRR Gap List.
- Assist FOPSO in future JCET and Exercise management.
- Assist with the development and management of the MRR Lessons Learned process ICW through the MRR's staff to provide insight, lessons learned, and recommendations to Marine Raider Training Center (MRTC) and G7 on suggested curriculum adjustments, inputs for Future Force Design and needs of the force, such as selected personnel, new curriculums, and new military occupational specialties (MOSs).
- Assist the MRR FOPSO with preparation and executions MARSOC and service level Wargames ICW component.
- Assist the MRR FOPSO with preparation and execution of Cognitive Raider Series events and symposiums ICW with the G5.
- Prepare SITREP and DOWNREP entries to be included in the MRR SITREP/DOWNREP to maximize awareness, action, and participation in all relevant Force Modernization and Experimentation initiatives.
Job Requirements
Requirements:
- Acquisition experience preferred.
- Strong analytical experience.
- 5+ years of SOF experience required, With 2yrs at the Bn level or above preferred.
- 10+ years of military experience required.
- Working knowledge of the Microsoft suite of products.
Security Clearance:
- Secret Security Clearance required; TS (SCI) eligible.
Location:
- Camp Lejeune, NC.
Prescient Edge is a Veteran-Owned Small Business (VOSB) founded as a counterintelligence (CI) and Human Intelligence (HUMINT) company in 2008. We are a global operations and solutions integrator delivering full-spectrum intelligence analysis support, training, security, and RD&E support solutions to the Department of Defense and throughout the intelligence community. Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization's success.
About Prescient Edge
Sourced by ZipRecruiter
Prescient Edge is a prominent name in the global security industry, based out of McLean, VA, US. Established with the primary mission of harnessing science and technology for safety and security purposes, the company specializes in providing a wide range of products and services. This includes research and development, consulting, global operations support, intelligence evaluation, and advanced data solutions. These offerings make Prescient Edge an integral factor in national defense and commercial innovations.
Industry
Guided missile and space vehicle manufacturing
Company size
51 - 200 Employees
Headquarters location
McLean, VA, US
Year founded
2008