Vp Call Center Operations Jobs in Raleigh, NC (NOW HIRING)

Position Summary
The Senior Vice President of Operations is a key executive leader responsible for driving operational excellence, financial performance, and resident satisfaction across a portfolio of approximately 65-75 senior living communities. Reporting directly to the Chief Operating Officer, the SVP provides strategic leadership to Regional Vice Presidents and operational teams while fostering a culture rooted in servant leadership, accountability, collaboration, and continuous improvement.
This executive partners closely with leaders across Clinical, Sales & Marketing, People, Finance, Quality, Development, and Asset Management to ensure consistent execution of company strategy and achievement of organizational goals. The ideal candidate is a highly collaborative leader who inspires others, develops talent, and delivers exceptional operational results through influence, partnership, and a people-first leadership philosophy.
Key Responsibilities
Operational Leadership
Provide strategic oversight for a portfolio of 65-75 senior living communities across multiple states.
Lead and develop a high-performing team of approximately 7-10 direct reports, including Regional Vice Presidents and other senior operational leaders.
Drive operational performance through established key performance indicators, including occupancy, revenue, NOI, resident satisfaction, quality outcomes, regulatory compliance, and employee engagement.
Ensure consistent execution of company initiatives while maintaining operational excellence across all communities.
Foster a culture of accountability, transparency, continuous improvement, and operational discipline.
Executive Collaboration
Partner with executive and functional leaders to align operational priorities with organizational strategy.
Promote cross-functional collaboration among Clinical, Sales & Marketing, People, Finance, Quality, Culinary, Facilities, and other support teams.
Champion enterprise-wide initiatives that improve resident experience, operational efficiency, and financial performance.
Serve as a trusted advisor and strategic partner to executive leadership.
Leadership & Talent Development
Build, mentor, and develop operational leaders capable of driving sustained organizational success.
Lead through servant leadership by empowering teams, removing barriers, and creating an environment where leaders and associates can thrive.
Establish clear expectations, provide ongoing coaching, and hold leaders accountable for achieving measurable results.
Support succession planning and leadership development throughout the organization.
Growth & Strategic Initiatives
Provide operational leadership and integration support for mergers, acquisitions, and portfolio transitions.
Partner with development and integration teams to ensure successful onboarding of newly acquired communities.
Identify opportunities to improve scalability, operational consistency, and organizational effectiveness.
Support due diligence activities by evaluating operational readiness, risks, and opportunities.
Qualifications
Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
Minimum of 15 years of progressive operational leadership experience in senior living, healthcare, hospitality, or a multi-site service organization.
Demonstrated success leading large, geographically dispersed portfolios of 65+ communities.
Proven experience leading senior operational leaders and managing teams of 7-10 direct reports.
Strong financial acumen with a track record of improving operational and financial performance.
Experience supporting mergers, acquisitions, integrations, and organizational growth initiatives.
Excellent executive presence, communication, and relationship-building skills.
Ability to travel extensively to support community operations.
Leadership Competencies
The successful candidate will demonstrate:
Servant leadership that inspires trust, engagement, and high performance.
Exceptional collaboration across executive and functional teams.
Strong operational and strategic decision-making abilities.
Accountability for results while empowering others to succeed.
A commitment to developing leaders and building high-performing teams.
Adaptability, resilience, and a continuous improvement mindset.
Passion for delivering exceptional resident experiences and supporting team members.
Allegro Living, LLC serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU!
Equal Employment Opportunity & Non-Discrimination
Allegro Living provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.