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Vp Call Center Operations Jobs in Raleigh, NC (NOW HIRING)

Well

Senior Vice President, Operations

Chapel Hill, NC · On-site

$260K - $290K/yr

Position Title: SVP, Operations Reporting to: Chief Operating Officer Location: Strong preference for Chapel Hill, NC but will consider Boston, MA or New York, NY Compensation: $260,000-$290,000 per ...

Jaggaer

Vice President, Sales Operations

Durham, NC

The VP, Sales Operations will own the operating framework that enables our sales organization to perform at scale, including forecasting, pipeline governance, territory and quota planning, sales ...

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

The VP, Sales Operations will own the operating framework that enables our sales organization to perform at scale, including forecasting, pipeline governance, territory and quota planning, sales ...

JRG Partners

VP of Supply Chain

Raleigh, NC · On-site

As the Vice President (VP) of Supply Chain, you will lead our supply chain operations to ensure the efficient procurement, production, and delivery of aerospace components and systems. You will be ...

Jaggaer

Vice President, Sales Operations

Durham, NC

The VP, Sales Operations will own the operating framework that enables our sales organization to perform at scale, including forecasting, pipeline governance, territory and quota planning, sales ...

Baker Roofing Company

SVP of Restoration

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... At times the SVP's work will be conducted at construction work sites and will be exposed to varying ...

Baker Roofing Company

SVP of Restoration

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... At times the SVP's work will be conducted at construction work sites and will be exposed to varying ...

AskBio

VP, GDNF Clinical Development

Durham, NC · On-site +1

They will also work closely with Clinical Operations, Regulatory, Medical Affairs and Patient ... Furthermore, the VP, GDNF Clinical Development will be positioned to expand and support the company ...

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All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Raleigh, NC

Vp Call Center Operations information

See Raleigh, NC salary details

$66.6K

$151.4K

$256.6K

How much do vp call center operations jobs pay per year?

As of Jul 5, 2026, the average yearly pay for vp call center operations in Raleigh, NC is $151,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,300.00 and $179,800.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a VP of Call Center Operations, annual salaries of $300,000 or more are possible with extensive experience, leadership skills, and often include bonuses and incentives. High-level executive roles in large organizations or corporations typically reach this compensation level, especially with additional benefits and performance-based pay. Other roles in finance, law, or specialized medical fields can also exceed this threshold, but for call center leadership, such salaries are usually associated with senior executive positions in sizable companies.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Director or Vice President of Call Center Operations, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

How to become VP of OPS?

To become a VP of Call Center Operations, candidates typically need extensive experience in call center management, strong leadership skills, and a track record of improving operational efficiency. A bachelor's degree in business, management, or a related field is often required, with many VPs holding advanced degrees or certifications in leadership or operations management. Progressing through roles such as operations manager or director and demonstrating strategic planning abilities are common steps toward this executive position.

What is a VP Call Center Operations job?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What is the highest paid VP position?

The highest paid VP position is typically the Vice President of Sales or Vice President of Corporate Development, with total compensation often exceeding $300,000 annually, including base salary, bonuses, and stock options. Compensation varies by industry, company size, and location, with executive-level roles in large corporations earning significantly more. These roles often require extensive leadership experience and strategic skills.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the Vp Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Raleigh, NC? The most popular types of Call Center Operations jobs in Raleigh, NC are:
What are popular job titles related to Vp Call Center Operations jobs in Raleigh, NC? For Vp Call Center Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Vp Call Center Operations jobs in Raleigh, NC look for? The top searched job categories for Vp Call Center Operations jobs in Raleigh, NC are:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $151,431 per year, or $72.8 per hour.
Senior Vice President, Operations

Senior Vice President, Operations

Well

Chapel Hill, NC • On-site

$260K - $290K/yr

Full-time

Posted 25 days ago

Job description

Description
Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.
Position Title: SVP, Operations
Reporting to: Chief Operating Officer
Location: Strong preference for Chapel Hill, NC but will consider Boston, MA or New York, NY
Compensation: $260,000-$290,000 per year, depending on qualifications, plus bonus potential and benefits
Summary:
Reporting directly to the Chief Operating Officer (COO), the SVP, Operations is a senior executive within the Leadership Operations Group. This leader is responsible for the foundational delivery engine of Well, overseeing Client Operations, Platform Operations, Content Operations, Member Marketing, and Member Services.
The SVP, Operations has full accountability for the operational performance and reliability of Well's services, ensuring that every client implementation is seamless and that all service level agreements (SLAs) for our members and clients are consistently met or exceeded. This individual will manage the critical infrastructure, processes, and large-scale teams required to support a high-growth healthcare technology company.
Key Responsibilities & Functional Oversight:
  • Operational Delivery & SLA Accountability
    • Service Excellence: Own end-to-end accountability for meeting all contracted SLAs across the organization, including Member Services response times and Member Technical Support resolution targets.
    • Performance Monitoring: Oversee the production of regular operations reports, ensuring transparency into key metrics such as abandonment rates, eligibility and claims file status, case age, and quality assurance scores.
    • Capacity & Resource Management: Direct resource allocation and capacity modeling across Member Services and Content Operations to handle fluctuating volumes driven by client onboarding, marketing-driven activation and engagement campaigns, and seasonal events.
  • Client Operations & Member Engagement
    • Achieve Client Milestones: Oversee the Client Operations team in executing complex implementations and other significant milestones (e.g. program year rollover) for large-market enterprise employers, ensuring all milestones-from data integrations (eligibility file processing, claims ingestion, etc) to communication approvals-are achieved on schedule.
    • Client Management: Negotiate, capture and document operational and program requirements from Clients; represent requirements internally in an efficient and scalable manner; partner with Product and Client Success to manage client-specific configurations and customizations while driving toward more standardized, scalable delivery models.
    • Member Marketing Operations: Oversee the operational execution of member activation and engagement campaigns, ensuring deployments are synchronized with client timelines, coordinated with broader operations, and effective in driving KPIs.
    • Execute Standard Client Programs: Ensure seamless and accurate delivery of standardized client programs (e.g. premium reduction); coordinating with various internal stakeholders to ensure all aspects of the program are delivered in accordance with requirements
  • Platform & Content Operations
    • Member & Client Issue Resolution: Oversee Platform Operations processes responsible for ingesting, prioritizing, investigating and triaging issues reported by members and clients; partner with multiple internal stakeholders (Engineering, Data Science, Product, etc.) to resolve; ongoing communication of status updates with impacted members and clients
    • Content Operations: Oversee the end-to-end process for content production, ensuring the library of 100+ clinical pathways and thousands of content touchpoints is produced accurately and aligned with client and member specific surfacing logic.

Requirements
  • Domain Expertise & Operational Scale
    • 15+ years of progressive leadership experience in operations, ideally within a high-growth B2B healthcare technology or technology-enabled services environment.
    • Large-Scale Team Management: Proven track record leading multi-disciplinary teams (Member Services/Contact Centers and Technical Ops) of at least 100+ total personnel.
    • Complex Implementation Experience: Deep expertise in managing the implementation of technology solutions for Fortune 500 employers or complex payer organizations.
    • Consultative Mindset: Consultative experience including a mindset possessing analytical and the communication prowess to lead strategic problem-solving sessions internally and externally
    • Data & System Fluency: Strong understanding of relational data, claims processing, and the technical integrations required to power an AI-driven health engine.
  • Leadership & Strategic Acumen
    • SLA-Driven Mindset: Relentless focus on metrics and performance, with the ability to diagnose root causes of operational bottlenecks and implement corrective actions.
    • Executive Presence: Ability to represent Well's operational rigor and security posture to client CHROs, CFOs, and CISOs during implementations and business reviews.
    • Integrative Leadership: Exceptional ability to collaborate with peer leaders in Client Success, Product Management, Clinical/Health Equity, Health Outcomes & BI, Cost Management, Member Marketing & Engagement, Security and Solutions to align operational delivery with client KPI achievement.
    • Operational Resilience: Demonstrated success in scaling operations during periods of rapid company growth without compromising service quality or security.

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