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Call Center Operations Supervisor Jobs in Raleigh, NC

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... center hours of operation. * Performs clerical or administrative duties as assigned. Basic ...

Ward Trucking, LLC

Operations Supervisor

Raleigh, NC · On-site

$65K - $85K/yr

Service Center Operations Supervisor REPORTS TO: Service Center Manager / Operations Manager OVERVIEW OF ROLE: To ensure the customer is always serviced first. To assist in achieving our growth goals ...

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All JobsCall Center Operations Supervisor JobsCall Center Operations Supervisor Jobs in Raleigh, NC

Call Center Operations Supervisor information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center operations supervisor in Raleigh, NC is $71,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a call center operations supervisor do?

A Call Center Operations Supervisor oversees the daily activities of a call center team to ensure efficient and effective customer service. They are responsible for managing staff performance, monitoring call quality, handling escalated issues, and implementing operational policies and procedures. Supervisors also analyze performance metrics, provide coaching and training, and work to meet service level goals. Their primary goal is to ensure customer satisfaction while achieving business objectives.

What are the key skills and qualifications needed to thrive as a call center operations supervisor?

To thrive as a Call Center Operations Supervisor, you need strong leadership, problem-solving abilities, and experience in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software, CRM platforms, and call monitoring systems is typically required. Excellent communication, conflict resolution, and motivational skills help you manage teams and maintain high morale. These skills ensure efficient operations, high customer satisfaction, and the achievement of performance targets in a dynamic environment.

What are some common challenges faced by call center operations supervisors, and how can they be addressed?

Call Center Operations Supervisors often face challenges such as managing high employee turnover, maintaining consistent service quality, and resolving escalated customer issues. To address these, supervisors can focus on fostering a supportive team environment, providing regular coaching and feedback, and implementing effective training programs. Additionally, using data-driven performance metrics and open communication channels can help identify issues early and promote continuous improvement within the team.

What are popular job titles related to Call Center Operations Supervisor jobs in Raleigh, NC?

For Call Center Operations Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Call Center Operations Supervisor jobs in Raleigh, NC are:

Call Center Operations Supervisor jobs near you
Infographic showing various Call Center Operations Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,626 per year, or $34.4 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Raleigh, NC • On-site

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

Company Overview:

  • This is a 5+ year old, growing exterior remodeling company serving homeowners throughout North Carolina
  • This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth

 

What is Being Offered:

  • Competitive base + bonus potential
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Make rehash calls weekly
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • 2-5+ years of call center or inside sales leadership experience within the home improvement industry
  • Proven ability to coach, mentor, and develop employees
  • Experience implementing and training call center processes and systems
  • Experience with data management and data analysis
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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