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Call Center Operations Supervisor Jobs in Raleigh, NC

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ...

InteLogix

Operations Manager - Finance

Morrisville, NC

$80K - $97K/yr

Are you ready to lead the financial strategy behind a high-performing call center operation? We're looking for a dynamic Finance Operations Manager in Morrisville, NC, who will drive budgeting ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... operations, and forecast data to determine department progress toward stated goals and objectives ... call center operations and how to operate when a business continuity event occurs Embraces a ...

IQVIA

Sr Director, Client Services, Call Center

Durham, NC · Remote

$116K - $324K/yr

... operations, and forecast data to determine department progress toward stated goals and objectives ... call center operations and how to operate when a business continuity event occurs Embraces a ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Maintains operations by following policies and procedures; reporting needed changes. * Contributes to team effort by accomplishing related results as needed. * Performs other duties as required and ...

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Showing results 21-40

All JobsCall Center Operations Supervisor JobsCall Center Operations Supervisor Jobs in Raleigh, NC

Call Center Operations Supervisor information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center operations supervisor in Raleigh, NC is $71,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a call center operations supervisor do?

A Call Center Operations Supervisor oversees the daily activities of a call center team to ensure efficient and effective customer service. They are responsible for managing staff performance, monitoring call quality, handling escalated issues, and implementing operational policies and procedures. Supervisors also analyze performance metrics, provide coaching and training, and work to meet service level goals. Their primary goal is to ensure customer satisfaction while achieving business objectives.

What are the key skills and qualifications needed to thrive as a call center operations supervisor?

To thrive as a Call Center Operations Supervisor, you need strong leadership, problem-solving abilities, and experience in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software, CRM platforms, and call monitoring systems is typically required. Excellent communication, conflict resolution, and motivational skills help you manage teams and maintain high morale. These skills ensure efficient operations, high customer satisfaction, and the achievement of performance targets in a dynamic environment.

What are some common challenges faced by call center operations supervisors, and how can they be addressed?

Call Center Operations Supervisors often face challenges such as managing high employee turnover, maintaining consistent service quality, and resolving escalated customer issues. To address these, supervisors can focus on fostering a supportive team environment, providing regular coaching and feedback, and implementing effective training programs. Additionally, using data-driven performance metrics and open communication channels can help identify issues early and promote continuous improvement within the team.

What are popular job titles related to Call Center Operations Supervisor jobs in Raleigh, NC?

For Call Center Operations Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Call Center Operations Supervisor jobs in Raleigh, NC are:

Call Center Operations Supervisor jobs near you
Infographic showing various Call Center Operations Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,626 per year, or $34.4 per hour.

Call Center Representative

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 15 days ago

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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