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Call Center Operations Supervisor Jobs in Raleigh, NC

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

... agents, supervisors and Operations Managers). * Manage the team to ensure compliance with ... Determine call center operational strategies, to enhance operational efficiency, improve workflows ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

... agents, supervisors and Operations Managers). * Manage the team to ensure compliance with ... Determine call center operational strategies, to enhance operational efficiency, improve workflows ...

Mercalis

PEC Operations Manager

Morrisville, NC

... agents, supervisors and Operations Managers). * Manage the team to ensure compliance with ... Determine call center operational strategies, to enhance operational efficiency, improve workflows ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

... agents, supervisors and Operations Managers). * Manage the team to ensure compliance with ... Determine call center operational strategies, to enhance operational efficiency, improve workflows ...

Mercalis

PEC Operations Manager

Morrisville, NC · On-site

... agents, supervisors and Operations Managers). * Manage the team to ensure compliance with ... Determine call center operational strategies, to enhance operational efficiency, improve workflows ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ...

RATP DEV USA

Operations Supervisor

Raleigh, NC · On-site

$23.57/hr

Prepare control center for next day's operations and coordinate with maintenance for vehicle repair ... Supervisory experience with hourly employees with 2 to 3 years of transit supervisory experience ...

RATP Dev USA

Operations Supervisor

Raleigh, NC

Prepare control center for next day's operations and coordinate with maintenance for vehicle repair ... Supervisory experience with hourly employees with 2 to 3 years of transit supervisory experience ...

Marriott

Operations Supervisor

Raleigh, NC · On-site

... call, request, or problem. Process all guest check-ins by confirming reservations in computer ... Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope ...

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All JobsCall Center Operations Supervisor JobsCall Center Operations Supervisor Jobs in Raleigh, NC

Call Center Operations Supervisor information

See Raleigh, NC salary details

$30.6K

$71.6K

$131.7K

How much do call center operations supervisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for call center operations supervisor in Raleigh, NC is $71,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Operations Supervisor, and why are they important?

To thrive as a Call Center Operations Supervisor, you need strong leadership, problem-solving abilities, and experience in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with workforce management software, CRM platforms, and call monitoring systems is typically required. Excellent communication, conflict resolution, and motivational skills help you manage teams and maintain high morale. These skills ensure efficient operations, high customer satisfaction, and the achievement of performance targets in a dynamic environment.

What are some common challenges faced by Call Center Operations Supervisors, and how can they be addressed?

Call Center Operations Supervisors often face challenges such as managing high employee turnover, maintaining consistent service quality, and resolving escalated customer issues. To address these, supervisors can focus on fostering a supportive team environment, providing regular coaching and feedback, and implementing effective training programs. Additionally, using data-driven performance metrics and open communication channels can help identify issues early and promote continuous improvement within the team.

What does a Call Center Operations Supervisor do?

A Call Center Operations Supervisor oversees the daily activities of a call center team to ensure efficient and effective customer service. They are responsible for managing staff performance, monitoring call quality, handling escalated issues, and implementing operational policies and procedures. Supervisors also analyze performance metrics, provide coaching and training, and work to meet service level goals. Their primary goal is to ensure customer satisfaction while achieving business objectives.
What are popular job titles related to Call Center Operations Supervisor jobs in Raleigh, NC? For Call Center Operations Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Supervisor jobs in Raleigh, NC look for? The top searched job categories for Call Center Operations Supervisor jobs in Raleigh, NC are:
Call Center Operations Supervisor jobs near you
Infographic showing various Call Center Operations Supervisor job openings in Raleigh, NC as of June 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,630 per year, or $34.4 per hour.
Bezos Center Operations & Partnerships Manager

Bezos Center Operations & Partnerships Manager

NCSU

Raleigh, NC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

386th of 535 rated colleges and universities

Job description

Posting Information
Posting Number PG194462EP Internal Recruitment No Working Title Bezos Center Operations & Partnerships Manager Anticipated Hiring Range Commensurate with education and experience Work Schedule Core Business Hours: Monday - Friday; 8:00 AM - 5:00 PM; hours can vary depending on research activities and center needs. Job Location Raleigh, NC Department Bezos Center About the Department
The Bezos Center for Sustainable Protein at North Carolina State University, supported by a $30 million grant award from the Bezos Earth Fund, comprises a dynamic, collaborative team of researchers, educators, practitioners, trainees, and staff led by Professor Rohan Sirwaiker. Together with academic, non-profit, government, and industry partners, the Center will advance research, workforce development, and outreach related to the biomanufacturing of various types of sustainable proteins while serving as a global knowledge and networking hub.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The Bezos Center Operations Manager will collaborate with faculty, researchers, and industry partners to ensure the smooth operation of the Center's programs while fostering partnerships that drive innovation in sustainable protein technologies. This role supports the Center's leadership team in implementing operational strategies, managing resources, and optimizing workflows to enhance productivity and collaboration. The Operations Manager will also support the Center's research, workforce development, and capacity-building activities, develop and maintain relationships with partners, and facilitate technology transfer.
Key Responsibilities fall within the following functional areas:

Strategic Planning & Operational Leadership: 
  • Devise and implement short- and long-term operational strategies and processes in collaboration with the Director.
  • Ensure operational efficiency, compliance, and risk management.
  • Develop and refine workflows to support program growth and sustainability.

Program & Partnership Management:
  • Implement and oversee the Center's research, workforce development, and outreach programs.
  • Manage partnerships and stakeholder consortia, identifying opportunities for collaboration with academic, industry, non-profit, and government partners.
  • Support technology transfer initiatives and facilitate partnerships that advance sustainable protein innovation.
  • Manage projects that contribute to the growth and expansion of the Center's initiatives.
Staff Leadership & Development:
  • Manage Center staff, including hiring, onboarding, performance evaluations, and professional development.
  • Provide guidance to staff on project execution and program priorities.
  • Foster a collaborative work environment by supporting team development, engagement, and growth.
Market Research & Strategic Recommendations:
  • Conduct market research on emerging trends in sustainable protein technologies.
  • Provide strategic recommendations to inform the Center's work agenda, program development, and partnership strategy.
  • Offer subject matter expertise when relevant to initiatives and collaborations.

Reporting & Documentation:
  • Support annual reporting requirements by collecting, organizing, and drafting information for internal and external stakeholders.
  • Maintain documentation for operational processes, programs, and partnerships.
This role offers the opportunity to shape the operations of a leading Center advancing sustainable protein technologies. If you are a highly organized, strategic, and collaborative professional with experience managing programs, partnerships, and staff in a research or innovation environment we encourage you to apply. 
Other Responsibilities
In addition to the core responsibilities of this role, there may be occasional opportunities to take on additional duties, such as: 
  • Represent the Center at internal and external events to build awareness and foster collaborations.
  • Deputize for the Director in their absence if required.

These offer an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.
Qualifications
Minimum Education and Experience
  • Master's degree in a relevant major in Engineering, Agriculture, Life/Food Science, Biomanufacturing/Biotech or a related field, or Bachelor's degree and two years of general research experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
  • Industry work experience in the food, agriculture, life sciences, biomanufacturing, or sustainability sectors. 
  • Proven ability to collaborate effectively across complex academic and industry environments.
  • Strong strategic thinking to align operational goals with organizational priorities and emerging trends.
  • Skilled at managing multiple projects and meeting critical deadlines efficiently.
  • Exceptional communication, negotiation, and interpersonal skills to build and maintain relationships with executives, faculty, staff, students, and external partners.
  • Highly organized with strong attention to detail.
Preferred Qualifications
  • PhD in a relevant major in Engineering, Agriculture, Food/Life Science, or Biomanufacturing/Biotech.
  • 5 years of leadership experience in R&D, operations, or scientific partnerships role(s) in a research and innovation-driven environment.
  • Experience with alternative protein technologies and related food systems or agricultural innovations.
  • Existing professional network within the food and agriculture sectors.
  • Professional experience working in academic environments.
  • Degree or certificate related to business/operations management
Required License(s) or Certification(s)
n/a
Valid NC Driver's License required No Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 02/13/2026 Anticipated Close Date 2/27/2026; if posting is still active we are accepting and reviewing applications. Special Instructions to Applicants
Applicants should upload a cover letter, CV/resume, and contact information for three professional references
Position Details
Position Number 00111854 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 140111 - Bezos Center EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

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North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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