ZipRecruiter

Log In

1

Call Center Supervisor Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance and attendance) Work Location: Onsite - 11800 Weston Parkway ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

next page

Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Raleigh, NC

Call Center Supervisor information

See Raleigh, NC salary details

$26.3K

$56.9K

$97.6K

How much do call center supervisor jobs pay per year?

As of Jul 25, 2026, the average yearly pay for call center supervisor in Raleigh, NC is $56,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay $4000 a week without a degree?

A Call Center Supervisor typically earns less than $4,000 weekly, but high-level sales managers, real estate brokers, or certain skilled trades like commercial electricians can reach or exceed that income without a college degree. These roles often require experience, strong communication skills, or industry-specific certifications rather than formal education. Income levels vary based on location, performance, and industry demand.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How to become a call center supervisor?

To become a call center supervisor, candidates typically need several years of experience in customer service or call center roles, along with strong leadership, communication, and problem-solving skills. A high school diploma is usually required, and some employers prefer or require a bachelor's degree or relevant certifications. Developing proficiency with call center software and performance management tools can also enhance prospects for advancement.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities and experience requirements. These roles often require leadership skills, industry knowledge, and sometimes certifications, and they may include bonuses or performance incentives.
What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC? The most popular types of Call Center Supervisor jobs in Raleigh, NC are:
What are popular job titles related to Call Center Supervisor jobs in Raleigh, NC? For Call Center Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Raleigh, NC look for? The top searched job categories for Call Center Supervisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Supervisor jobs? Cities near Raleigh, NC with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,900 per year, or $27.4 per hour.
Call Center representative

Call Center representative

Avcend

Cary, NC • On-site

$20/hr

Contractor

Posted 2 days ago

Job description

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints
Required Qualifications:
  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)
Preferred Qualifications:
  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge
Additional Notes:
  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)