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Call Center Supervisor Jobs in Raleigh, NC (NOW HIRING)

McKesson

Supervisor, Customer Support

Cary, NC · On-site

$59K - $98K/yr

The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to ...

McKesson

Supervisor, Customer Support

Cary, NC · On-site

$59K - $98K/yr

The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance and attendance) Work Location: Onsite - 11800 Weston Parkway ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

Montgomery Hassell Inc.

Call Center Manager

Zebulon, NC · On-site

$50 - $70/hr

Oversee daily call center operations * Manage incoming service calls and ensure timely job assignment and completion * Lead, coach, and support operations personnel * Prepare reports, operational ...

New

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with related administrative tasks. Requirements Qualifications and Experience * High school diploma or ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering a high-performance culture focused on employee engagement, operational excellence, customer ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Raleigh, NC

Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center supervisor in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC?

The most popular types of Call Center Supervisor jobs in Raleigh, NC are:

What are popular job titles related to Call Center Supervisor jobs in Raleigh, NC?

For Call Center Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Call Center Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Supervisor jobs?

Cities near Raleigh, NC with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $62,048 per year, or $29.8 per hour.

Supervisor, Customer Support

McKesson Corporation

Cary, NC • On-site

$59K - $98K/yr

Full-time

Posted 17 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to provide excellent service to customers. In addition to this, the call center supervisor needs to understand center data to determine and set call center goals that will maximize the customer experience.
Key Responsibilities
  • Develop and maintain an organization with a passion for customer service and ongoing quality improvement
  • Hire, onboard and train call center personnel
  • Coach call center staff through challenging customer service issues
  • Monitor and evaluate agent performance, providing learning and coaching opportunities when needed
  • Work with other supervisors and management team members to support team members and maximize customer satisfaction
  • Preparing reports and analyzing call center data to assist management as they determine call center goals
  • Develop monthly, quarterly, and annual call center goals and action plans
  • Ensuring team members understand and comply with all call center objectives, performance standards, and policies
  • Performs other responsibilities as requested or assigned by management

Minimum Requirement
Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.
Education
Associates degree or higher education
Critical Skills
  • Previous management or supervisor experience in a call center is highly preferred
  • Ability to encourage and promote a collaborative environment with other teams in the organization
  • Ability to meet personal deadlines and produce important team deliverables
  • Passionate, hardworking, and well-organized with the ability to prioritize and multitask
  • Effective communicator and ability to influence change
  • Entrepreneurial approach to bring new ideas to our service and solutions
  • Proficiency with technology, software applications, and phone systems
  • Healthcare experience preferred but not required

Location
Cary, NC - MUST be local to this area
Schedule
Hybrid
Mon - Fri 11:30am - 8pm
1 Saturday required every 6 weeks with a day off during the week
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$59,200 - $98,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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