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Evening Call Center Supervisor Jobs in Raleigh, NC

McKesson

Supervisor, Customer Support

Cary, NC · On-site

$59K - $98K/yr

The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to ...

McKesson

Supervisor, Customer Support

Cary, NC · On-site

$59K - $98K/yr

The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering a high-performance culture focused on employee engagement, operational excellence, customer ...

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All JobsEvening Call Center Supervisor JobsEvening Call Center Supervisor Jobs in Raleigh, NC

Evening Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do evening call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for evening call center supervisor in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does an evening call center supervisor do?

An Evening Call Center Supervisor oversees the operations and staff of a call center during evening hours. Their responsibilities include managing call center agents, monitoring performance metrics, handling escalated customer issues, and ensuring service quality standards are met. They also provide coaching and support to agents, address scheduling needs, and report on key performance indicators to management. The role requires strong leadership, communication, and problem-solving skills to maintain efficient and effective operations during the evening shift.

What are the key skills and qualifications needed to thrive as an evening call center supervisor, and why are they important?

To thrive as an Evening Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and usually a high school diploma or higher. Familiarity with call center software (like Zendesk or Five9), workforce management tools, and performance metrics systems is crucial. Excellent communication, conflict resolution, and motivational skills help you guide your team and maintain morale during evening shifts. These skills ensure efficient operations, high customer satisfaction, and a productive environment during off-peak hours.

What are some common challenges faced by an evening call center supervisor, and how can they be addressed?

Evening Call Center Supervisors often face challenges such as managing staff fatigue, maintaining high morale during late hours, and ensuring consistent quality of service when resources may be limited. To address these, supervisors can implement regular check-ins with agents, provide incentives for high performance, and foster a supportive team environment. Additionally, clear communication of expectations and recognition of achievements can help keep the team motivated and engaged throughout the evening shift.

What is the difference between Evening Call Center Supervisor vs Customer Service Representative?

AspectEvening Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center team during evening shiftsHandles customer inquiries directly, often during day or evening shifts
Employer & Industry UsageCall centers, customer support departmentsCustomer service departments across various industries
Search & Comparison IntentUnderstanding supervisory roles, shift managementCustomer interaction, problem-solving skills

The Evening Call Center Supervisor oversees team performance and manages operations during evening hours, requiring leadership skills. In contrast, a Customer Service Representative directly interacts with customers, focusing on resolving issues. While both roles require strong communication skills, the supervisor's role emphasizes team management and shift oversight, whereas the representative's role centers on customer support.

What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC?

The most popular types of Call Center Supervisor jobs in Raleigh, NC are:

Evening Call Center Supervisor jobs near you

Supervisor, Customer Support

McKesson Corporation

Cary, NC • On-site

$59K - $98K/yr

Full-time

Posted 17 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in training process, monitoring employees progress, and provided ongoing coaching opportunities to cultivate the knowledge and skills to provide excellent service to customers. In addition to this, the call center supervisor needs to understand center data to determine and set call center goals that will maximize the customer experience.
Key Responsibilities
  • Develop and maintain an organization with a passion for customer service and ongoing quality improvement
  • Hire, onboard and train call center personnel
  • Coach call center staff through challenging customer service issues
  • Monitor and evaluate agent performance, providing learning and coaching opportunities when needed
  • Work with other supervisors and management team members to support team members and maximize customer satisfaction
  • Preparing reports and analyzing call center data to assist management as they determine call center goals
  • Develop monthly, quarterly, and annual call center goals and action plans
  • Ensuring team members understand and comply with all call center objectives, performance standards, and policies
  • Performs other responsibilities as requested or assigned by management

Minimum Requirement
Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities.
Education
Associates degree or higher education
Critical Skills
  • Previous management or supervisor experience in a call center is highly preferred
  • Ability to encourage and promote a collaborative environment with other teams in the organization
  • Ability to meet personal deadlines and produce important team deliverables
  • Passionate, hardworking, and well-organized with the ability to prioritize and multitask
  • Effective communicator and ability to influence change
  • Entrepreneurial approach to bring new ideas to our service and solutions
  • Proficiency with technology, software applications, and phone systems
  • Healthcare experience preferred but not required

Location
Cary, NC - MUST be local to this area
Schedule
Hybrid
Mon - Fri 11:30am - 8pm
1 Saturday required every 6 weeks with a day off during the week
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$59,200 - $98,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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