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Evening Call Center Supervisor Jobs in Raleigh, NC

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

... supervisor; Ability to complete tasks and minimize errors with attention to detail; Ability to ... AND One year of experience in a call center, customer service role, or related field; OR An ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

One year of experience in a call center, customer service role, or related field; OR * An ... supervisor according to standards. * Thoroughly logs all findings and responses to customer ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

... supervisor; Ability to complete tasks and minimize errors with attention to detail; Ability to ... AND One year of experience in a call center, customer service role, or related field; OR An ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

One year of experience in a call center, customer service role, or related field; OR * An ... supervisor according to standards. * Thoroughly logs all findings and responses to customer ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

... supervisor; Ability to complete tasks and minimize errors with attention to detail; Ability to ... AND One year of experience in a call center, customer service role, or related field; OR An ...

Well

Outbound Phone Well Guide

Chapel Hill, NC · On-site

$20.43/hr

Supervisor Member Service Location: Chapel Hill, NC (On-Site) Salary Range: $20.43/hr Close Date: 8 ... Requirements * 2-4 years experience inside a high volume outbound call center. * Preferred ...

ABM

Supervisor

Garner, NC

$30/hr

If you have a disability and need assistance in completing the employment application, please call ... Experience in an Amazon or large warehouse/distribution center environment. * Bilingual (English ...

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All JobsEvening Call Center Supervisor JobsEvening Call Center Supervisor Jobs in Raleigh, NC

Evening Call Center Supervisor information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do evening call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for evening call center supervisor in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does an evening call center supervisor do?

An Evening Call Center Supervisor oversees the operations and staff of a call center during evening hours. Their responsibilities include managing call center agents, monitoring performance metrics, handling escalated customer issues, and ensuring service quality standards are met. They also provide coaching and support to agents, address scheduling needs, and report on key performance indicators to management. The role requires strong leadership, communication, and problem-solving skills to maintain efficient and effective operations during the evening shift.

What are the key skills and qualifications needed to thrive as an evening call center supervisor, and why are they important?

To thrive as an Evening Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and usually a high school diploma or higher. Familiarity with call center software (like Zendesk or Five9), workforce management tools, and performance metrics systems is crucial. Excellent communication, conflict resolution, and motivational skills help you guide your team and maintain morale during evening shifts. These skills ensure efficient operations, high customer satisfaction, and a productive environment during off-peak hours.

What are some common challenges faced by an evening call center supervisor, and how can they be addressed?

Evening Call Center Supervisors often face challenges such as managing staff fatigue, maintaining high morale during late hours, and ensuring consistent quality of service when resources may be limited. To address these, supervisors can implement regular check-ins with agents, provide incentives for high performance, and foster a supportive team environment. Additionally, clear communication of expectations and recognition of achievements can help keep the team motivated and engaged throughout the evening shift.

What is the difference between Evening Call Center Supervisor vs Customer Service Representative?

AspectEvening Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center team during evening shiftsHandles customer inquiries directly, often during day or evening shifts
Employer & Industry UsageCall centers, customer support departmentsCustomer service departments across various industries
Search & Comparison IntentUnderstanding supervisory roles, shift managementCustomer interaction, problem-solving skills

The Evening Call Center Supervisor oversees team performance and manages operations during evening hours, requiring leadership skills. In contrast, a Customer Service Representative directly interacts with customers, focusing on resolving issues. While both roles require strong communication skills, the supervisor's role emphasizes team management and shift oversight, whereas the representative's role centers on customer support.

What are the most commonly searched types of Call Center Supervisor jobs in Raleigh, NC?

The most popular types of Call Center Supervisor jobs in Raleigh, NC are:

Evening Call Center Supervisor jobs near you

Supervisor, Community Solutions, Central Operations

SPECTRUM Careers

Morrisville, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you’ll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.


How You’ll Make an Impact   

  • Guide and mentor the CSCO team by coaching, training and providing actionable feedback
  • Oversee workflow and help achieve established goals, contributing to the effective operation of Community Solutions
  • Ensure adherence to Spectrum’s departmental policies, procedures and practices
  • Collaborate on system enhancements to improve call and truck roll avoidance, MTTD, MTTR and workforce effectiveness
  • Interview, select and train new team members to strengthen the team’s capabilities
  • Analyze communication metrics and implement process improvements for internal and external customer support
  • Assess and optimize web-based tools to boost operational effectiveness
  • Ensure all processes and procedures are implemented, understood and followed during assigned shifts
  • Compile and correlate reports including outage logs and trouble call reports to improve service and performance
  • Communicate workflow issues and outages to other functional groups to enhance operational efficiency

Working Conditions   

  • Office-based role
  • Operate in a 24x7 Network Operations Environment
  • After-hours on-call responsibilities

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

  • Two-year degree or certificate
  • Industry recognized Professional Level Network Certification or equivalent work experience

Experience   

  • 3+ years network troubleshooting in a 24x7 Operations Center
  • 3+ years NOC, Dispatch, Call Center Tier or help desk support experience
  • 2+ years wireless access point and wireless router experience
  • 1+ year managing a 24x7 Operations Center
  • 1+ year commercial Wi-Fi networks experience

Skills   

  • Ability to read, write, speak and understand English
  • Ability to manage a diverse employee base
  • Organizational and motivational skills, prioritizing work
  • Effective customer service skills and initiative
  • Work effectively across organizational boundaries to resolve issues
  • Positive contribution to process improvement teams and system/software implementation projects
  • Review, analyze and audit reports and information for accuracy and efficiency
  • Collect data, establish facts and draw valid conclusions to solve problems
  • Interpret technical instructions and reports
  • Understanding of HFC, WiFi, Fiber Optic and Converged networks
  • Proficient with Microsoft Office Suite, Instant Messaging, Webex
  • Proficient with monitoring and ticketing tools such as Remedy
  • Familiarity with Spectrum products and services
  • Ability to write routine reports and correspondence
  • Distinguish and identify colors for alarm states in tools and software

Preferred Qualifications

Education

  • Two-year degree or certificate with emphasis in telecommunications or IT

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