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Evening Call Center Supervisor Jobs (NOW HIRING)

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Call Center Supervisor * Salary: $61,074.34 based on experience and qualifications. * Benefits start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100,000 annually Location: Los Angeles, CA Work Schedule: Onsite, Night Shift Industry: Legal Services ...

Pridestaff

Remote Call Center Supervisor

Atlanta, GA · Remote

$28/hr

Remote Call Center Supervisor Shifts: Vary Training: Monday - Friday, 9:00 AM - 6:00 PM (Remote) Normal: Monday - Friday, 8:00 AM - 8:00 PM (Remote) **Must be available for any 8hr shifts within the ...

New

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

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All JobsEvening Call Center Supervisor Jobs

Evening Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do evening call center supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for evening call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an evening call center supervisor, and how can they be addressed?

Evening Call Center Supervisors often face challenges such as managing staff fatigue, maintaining high morale during late hours, and ensuring consistent quality of service when resources may be limited. To address these, supervisors can implement regular check-ins with agents, provide incentives for high performance, and foster a supportive team environment. Additionally, clear communication of expectations and recognition of achievements can help keep the team motivated and engaged throughout the evening shift.

What is the difference between Evening Call Center Supervisor vs Customer Service Representative?

AspectEvening Call Center SupervisorCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentSupervises call center team during evening shiftsHandles customer inquiries directly, often during day or evening shifts
Employer & Industry UsageCall centers, customer support departmentsCustomer service departments across various industries
Search & Comparison IntentUnderstanding supervisory roles, shift managementCustomer interaction, problem-solving skills

The Evening Call Center Supervisor oversees team performance and manages operations during evening hours, requiring leadership skills. In contrast, a Customer Service Representative directly interacts with customers, focusing on resolving issues. While both roles require strong communication skills, the supervisor's role emphasizes team management and shift oversight, whereas the representative's role centers on customer support.

What are the key skills and qualifications needed to thrive as an evening call center supervisor, and why are they important?

To thrive as an Evening Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and usually a high school diploma or higher. Familiarity with call center software (like Zendesk or Five9), workforce management tools, and performance metrics systems is crucial. Excellent communication, conflict resolution, and motivational skills help you guide your team and maintain morale during evening shifts. These skills ensure efficient operations, high customer satisfaction, and a productive environment during off-peak hours.

What does an evening call center supervisor do?

An Evening Call Center Supervisor oversees the operations and staff of a call center during evening hours. Their responsibilities include managing call center agents, monitoring performance metrics, handling escalated customer issues, and ensuring service quality standards are met. They also provide coaching and support to agents, address scheduling needs, and report on key performance indicators to management. The role requires strong leadership, communication, and problem-solving skills to maintain efficient and effective operations during the evening shift.

What cities are hiring for Evening Call Center Supervisor jobs?

Cities with the most Evening Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Evening Call Center Supervisor jobs?

States with the most job openings for Evening Call Center Supervisor jobs include:

Evening Call Center Supervisor jobs near you

Call Center Supervisor

Intelicare Direct

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Intelicare Direct is an expanding membership-care call center located in San Diego. We are a leader in providing customer support and business for companies looking to create an external customer service platform. We pride ourselves in providing flexible, high quality customer support solutions with an emphasis on inbound technical support and customer service.
  • Medical, Dental, Vision, and Voluntary Life (1st day of the month following 30 days of employment)
  • 401k plan with matching 4% contribution (after 6 months of employment)
  • Company paid LTD, Basic Employee Life Insurance and AD&D
  • Dog & child friendly environment
  • Paid Weekly
  • Smoke-free & Drug/Alcohol free work environment

Job Summary: The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
  • Responsible for an assigned team of Customer Service Agents and Team Lead(s).
  • Monitors productivity of customer service representatives
  • Reviews and monitors call queues and generates regular and ad-hoc reports
  • Monitors individual and team results against revenue and performance goals
  • Takes calls and acts as an escalation point for customer issues
  • Plans and conducts meetings, coordinates and supports other teams as needed
  • Performs disciplinary actions, attendance notifications, performance

Supervisory Responsibilities:
  • Oversees and coordinates the work activities of assigned team
  • Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
  • Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department

Qualifications (Knowledge, Skills and/or Abilities):
  • Knowledge of call center dynamics
  • Minimum of three (3) years of experience in a call center workforce department
  • High attention to detail
  • Strong organizational skills?Competencies:
  • The Call Center Supervisor will work independently, proactively while exercising sound judgement in a fast paced results driven environment that requires attention to detail. The ability to remain organized and flexible while multitasking and prioritizing is a requirement.
  • The Call Center Supervisor must have excellent communication skills and interpersonal skills to work effectively and collaboratively in a team environment.

Minimum Education and/or Experience:
Bachelor degree preferred, or a combination of post-secondary education and one year of supervisory experience. One to two years of supervisory experience.
  • Three years working in a call center environment with at least one year as a team lead.
  • One year of coaching or training staff.

Language Skills:
  • Strong verbal and written English communication skills.
  • Must have excellent communication and interpersonal skills
  • Excellent verbal and written skills.

Mathematical Skills:
As required to perform essential job duties and responsibilities.
How to Apply:
All applicants must complete online application. Please visit http://www.intelicaredirect.com/careers to complete the process.

Apply