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Assistant Call Center Supervisor Jobs (NOW HIRING)

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

... needed * Assist Call Center Supervisor and Operations Manager with office tasks as needed MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): * High School Diploma * Basic computer knowledge and ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... * Assist with the development and implementation of procedures pertinent to the effective and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

... assist in their retention and career progression. This position also provides sales support to ... Additionally, the Call Center Supervisor assists customers with service opportunities and credit ...

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Assistant Call Center Supervisor information

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$13

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$33

How much do assistant call center supervisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for assistant call center supervisor in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is an assistant call center supervisor?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as an assistant call center supervisor?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What are some common challenges assistant call center supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

How to become an assistant call center supervisor?

To become an assistant call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing leadership skills, understanding call center software, and demonstrating strong communication and problem-solving abilities are important for advancement into supervisory positions.

What does an assistant call center supervisor do?

An assistant call center supervisor supports the call center manager by overseeing daily operations, monitoring agent performance, and ensuring customer service standards are met. They often handle escalated issues, provide coaching, and assist with scheduling and training to improve team efficiency.

What cities are hiring for Assistant Call Center Supervisor jobs?

Cities with the most Assistant Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Assistant Call Center Supervisor jobs?

States with the most job openings for Assistant Call Center Supervisor jobs include:

Assistant Call Center Supervisor jobs near you

Call Center Agent

Sulphur Springs, TX • On-site

i3 Verticals
Embedded Software • 51 - 200 employees

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

158th of 246 rated software companies

Good employer

Respectful managers

Learn new skills

Learn more about i3 Verticalsexternal

$12.25 - $16/hr

Other

Posted 22 days ago

Job description

JOB TITLE: Call Center Agent
DEPARTMENT: JusticeTech
REPORTS TO: Call Center Team Lead
SUPERVISORY RESPONSIBILITIES: None
JOB LOCATION: Sulphur Springs, TX
TRAVEL: None
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Making and/or receiving calls from defendants
  • Provide guidance to defendants on payment options for delinquent cases
  • Maintain record of defendants on payment plans with GHS
  • Process return mail and mark as bad address in GHS system
  • Skip tracing for good address and phone numbers as scheduled/needed
  • Assist with morning mail and afternoon mail duties as needed
  • Assist with weekly mailer as needed
  • Assist Call Center Supervisor and Operations Manager with office tasks as needed
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • High School Diploma
  • Basic computer knowledge and keyboarding skills
  • Basic math skills
  • Ability to troubleshoot minor issues
  • Ability to use reasoning and deduction to locate accurate information
  • Must be able to maintain focus and be self-motivated
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • Computer experience preferred
  • Bilingual preferred but not required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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