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Assistant Call Center Supervisor Jobs in Chicago Ridge, IL

Transdev

Call Center Manager

Chicago, IL

$67K - $80K/yr

Minimum of 2 years of call center supervisor experience, or relevant experience, preferably in the transportation industry * Excellent written and oral communication skills * Computer literate with ...

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Minimum of 2 years of call center supervisor experience, or relevant experience, preferably in the transportation industry * Excellent written and oral communication skills * Computer literate with ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Educate consumers on service products and account information * Assist with warranty and claims ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Utilize customer service experience to assist coworkers and teammates with issues they are unable ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Utilize customer service experience to assist coworkers and teammates with issues they are unable ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Educate consumers on service products and account information * Assist with warranty and claims ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Zest Health

Call Center Nurse Manager

Chicago, IL · On-site

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

Zest Health

Call Center Nurse Manager

Chicago, IL

The call center nurse utilizes knowledge of the nursing process to assist callers make informed decisions regarding consumption of health care. In doing so, the call center nurse employs data ...

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All JobsCall Center Supervisor JobsAssistant Call Center Supervisor JobsAssistant Call Center Supervisor Jobs in Chicago Ridge, IL

Assistant Call Center Supervisor information

See Chicago Ridge, IL salary details

$13

$21

$34

How much do assistant call center supervisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for assistant call center supervisor in Chicago Ridge, IL is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.80 per hour, depending on experience, location, and employer.

What is an assistant call center supervisor?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as an assistant call center supervisor?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What are some common challenges assistant call center supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

How to become an assistant call center supervisor?

To become an assistant call center supervisor, candidates typically need a high school diploma or equivalent, along with experience in customer service or call center roles. Developing leadership skills, understanding call center software, and demonstrating strong communication and problem-solving abilities are important for advancement into supervisory positions.

What does an assistant call center supervisor do?

An assistant call center supervisor supports the call center manager by overseeing daily operations, monitoring agent performance, and ensuring customer service standards are met. They often handle escalated issues, provide coaching, and assist with scheduling and training to improve team efficiency.

What cities near Chicago Ridge, IL are hiring for Assistant Call Center Supervisor jobs?

Cities near Chicago Ridge, IL with the most Assistant Call Center Supervisor job openings:

Assistant Call Center Supervisor jobs near you

Restaurant Call Center Supervisor

Berwyn, IL

Paisans Pizzeria
See more jobs at Paisans Pizzeriaexternal

$18 - $21/hr

Full-time

Re-posted 27 days ago

Job description

Restaurant Call Center SupervisorBerwyn, IL, 60402

We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment.

Responsibilities:
  • Manage a team of call center representatives to ensure excellent customer service
  • Monitor call center metrics and provide feedback to team members to improve performance
  • Develop and implement call center policies and procedures
  • Train new call center representatives and provide ongoing training to existing team members
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other departments to ensure customer satisfaction
  • Ensure compliance with all company policies and procedures
Requirements:
  • High school diploma or equivalent
  • Minimum of 2 years of experience in a call center supervisory role or equivalent
  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in Microsoft Office and call center software
  • Flexible schedule, including evenings and weekends

If you are a self-starter with a passion for customer service and experience managing a call center team, we encourage you to apply for this exciting opportunity.

Apply