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Assistant Call Center Supervisor Jobs in Chicago Ridge, IL

GovernmentJobs.com

988 Call Center Specialist - PM

Wheaton, IL · On-site

$16.50 - $20.75/hr

Tuition reimbursement and certification reimbursement Responsibilities As a 988 Call Center ... Collaboratively develop and assist in implementation of crisis safety plans * Provide mental health ...

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

... • Assist other locations or in-store operations when needed • Support company initiatives such as lost sales tracking Qualifications • Previous customer service or call center experience ...

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Assistant Call Center Supervisor information

See Chicago Ridge, IL salary details

$13

$21

$34

How much do assistant call center supervisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for assistant call center supervisor in Chicago Ridge, IL is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Assistant Call Center Supervisor vs Call Center Agent?

AspectAssistant Call Center SupervisorCall Center Agent
ResponsibilitiesOversees team performance, assists supervisors, handles escalationsHandles customer inquiries, provides information, resolves basic issues
Required SkillsLeadership, communication, problem-solvingCustomer service, communication, patience
Work EnvironmentSupervisory, team managementCustomer interaction, call handling
CertificationsOften requires experience in call centers, leadership skillsCustomer service training, basic computer skills

The main difference is that Assistant Call Center Supervisors oversee team performance and assist supervisors, while Call Center Agents focus on direct customer interactions. The assistant role involves leadership and management tasks, whereas agents primarily handle customer inquiries. Both roles are essential in call center operations but differ in responsibilities and scope.

What are the key skills and qualifications needed to thrive as an assistant call center supervisor?

To thrive as an Assistant Call Center Supervisor, you need strong knowledge of call center operations, team leadership experience, and often a background in customer service or a related field. Familiarity with call center software (such as CRM and workforce management systems) and reporting tools is typically required. Outstanding communication, conflict resolution, and motivational skills help you support agents and create a positive work environment. These abilities are crucial for maintaining team performance, meeting service targets, and ensuring high customer satisfaction.

What are some common challenges assistant call center supervisors face, and how can they effectively address them?

Assistant Call Center Supervisors often encounter challenges such as managing high call volumes, ensuring team adherence to scripts and protocols, and maintaining staff motivation during busy or stressful periods. To address these issues, successful supervisors focus on clear communication, regular feedback sessions, and ongoing coaching to support their team. They also collaborate closely with senior supervisors and HR to implement process improvements and resolve escalated customer issues efficiently.

What is an assistant call center supervisor?

Assistant Call Center Supervisors are professionals who support the call center supervisor or manager in overseeing daily operations within a call center. Their responsibilities typically include monitoring staff performance, assisting with training and coaching, handling escalated customer issues, and ensuring that service standards are met. They act as a bridge between frontline agents and management, helping to implement company policies and improve workflow efficiency. This role requires strong communication, problem-solving, and leadership skills.
What cities near Chicago Ridge, IL are hiring for Assistant Call Center Supervisor jobs? Cities near Chicago Ridge, IL with the most Assistant Call Center Supervisor job openings:
Assistant Call Center Supervisor jobs near you

Inbound Call Center Representative

Great Lakes Credit Union

Chicago, IL • On-site

$30.73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Do you enjoy customer interaction and relationship building?
WE WANT YOU ON OUR TEAM!
The salary range for this position is $ 20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role
The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.
As a Member Care Specialist your duties will be:
  • Handles a wide variety of member requests and inquiries.
  • Utilizes appropriate security measures to identify members and protects against fraud.
  • Maintain a thorough understanding of our products and services to assist members effectively.
  • Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
  • Seeks opportunities to attract, retain, and expand member relationships.
  • Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
  • Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
  • Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
  • Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
  • Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
  • Effectively diffuses irate members and situations with patience and tact.
  • Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
  • Provides feedback to leadership on issues affecting members' experience or disrupting operations.
  • Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
  • Consistently achieves individual goals and contributes to department and credit union success.
  • Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
  • All other duties as assigned.
Requirements needed to be part of this team:
  • 1 year experience in a call center environment or financial institution.
  • Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.
Benefits We Offer:
At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here's what you can expect:
  • Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
  • Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
  • Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
  • Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
  • Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
  • Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
  • Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
  • Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
  • Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
  • Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We're the total package!
Great Lakes Credit Union is proud to be an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Apply