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Full Time Call Center Supervisor Jobs (NOW HIRING)

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Illinois Mutual

Call Center Supervisor

Peoria, IL · On-site

$58K - $62K/yr

Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location ... Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ...

Menards, Inc.

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Ability to solve customer concerns and provide effective solutions in timely manner Call Center hours of Operations are Sunday - Saturday 7:00am - 7:00pm. Full Time: starting at $18.25/hour * Must be ...

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Full Time Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do full time call center supervisor jobs pay per year?

As of Sep 3, 2026, the average yearly pay for full time call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the primary responsibilities of a full time call center supervisor?

A Full Time Call Center Supervisor oversees the daily operations of a call center team to ensure high-quality customer service and efficient workflow. They are responsible for monitoring staff performance, providing coaching and feedback, resolving escalated customer issues, and meeting key performance indicators. Additionally, supervisors often handle scheduling, training new employees, and implementing company policies to maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a full time call center supervisor?

To thrive as a Full Time Call Center Supervisor, you need strong leadership abilities, experience in customer service, and typically an associate’s or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are important technical assets. Excellent communication, conflict resolution, and motivational skills help supervisors manage teams effectively and foster a positive work environment. These competencies ensure smooth operations, high team morale, and consistent achievement of service goals.

What are some common challenges faced by full time call center supervisors, and how can they effectively address them?

Full Time Call Center Supervisors often face challenges such as maintaining team motivation during high-stress periods, managing diverse personalities, and ensuring consistent service quality. Successfully addressing these issues involves providing regular feedback, fostering a supportive team environment, and implementing ongoing training. Effective supervisors also utilize data-driven performance metrics to identify areas of improvement and collaborate closely with agents to develop solutions. Building strong communication channels and recognizing team achievements can significantly enhance performance and job satisfaction.

What is the difference between Full Time Call Center Supervisor vs Customer Service Team Lead?

AspectFull Time Call Center SupervisorCustomer Service Team Lead
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma; customer service experience; leadership skills
Work EnvironmentCall centers, customer support departmentsCustomer service departments, retail, or service industries
Employer & Industry UsageCommon in call centers, telecommunication, and support servicesUsed across retail, hospitality, and service sectors
Search & Comparison IntentUnderstanding supervisory roles in call centersComparing team leadership in customer service

The Full Time Call Center Supervisor oversees call center operations, manages staff, and ensures customer satisfaction. The Customer Service Team Lead focuses on guiding customer service representatives within various industries. While both roles involve leadership and customer interaction, the supervisor typically has broader responsibilities in call center management, whereas the team lead concentrates on team performance within customer service teams.

What cities are hiring for Full Time Call Center Supervisor jobs?

Cities with the most Full Time Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Full Time Call Center Supervisor jobs?

States with the most job openings for Full Time Call Center Supervisor jobs include:

Full Time Call Center Supervisor jobs near you

Call Center Supervisor

Pinnacle Fertility Inc.

Scottsdale, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Pinnacle Fertility rating

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Call Center Supervisor is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey towards becoming a parent. If you are customer service minded, compassionate, enjoy a fast-paced environment with a variety of duties, then this is role for you. The Call Center Supervisor position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Call Center Supervisor to join our dedicated team at Pinnacle Fertility in Scottsdale, AZ. This is a full-time position onsite position.  

Responsibilities:

  • Lead and manage both domestic and international call center teams to ensure alignment with company goals and service standards.
  • Monitor performance, coach agents, and conduct regular quality audits for continuous improvement.
  • Track KPIs and manage reporting, ensuring targets are met and customer satisfaction remains high.
  • Oversee script development, agent training, and ongoing coaching to enhance customer interactions and drive conversions.
  • Act as the main escalation contact, resolving issues and maintaining compliance with data privacy laws and company guidelines.
  • Coordinate across time zones for seamless operations and collaborate with internal teams for consistent messaging and solutions.

Requirements:

  • 5+ years of experience in a call center environment required
  • 2+ years in a supervisory role, preferably in customer or patient-facing support required
  • 1 year of healthcare experience preferred
  • Strong problem-solving skills, calm under pressure, with a focus on patient satisfaction.
  • Proven leadership skills in team development, mentoring, and performance management.
  • Familiarity with call center technology and tools preferred

Compensation & Benefits:

  • Salary: Final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

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